---
description: Detailed reviews on SMG based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare SMG with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SMG Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Survey Tools](/directory/234/survey/software) > [SMG](/software/2068416/smg)

# SMG

Canonical: https://www.getapp.ca/software/2068416/smg

> SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Service Management Group

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Traditional Chinese
- **Available Countries**: Japan, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Benchmarking
- CES Survey Structure
- CRM Software
- CSAT Survey Structure
- Collaboration Tools
- Commenting/Notes
- Conditional Logic
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)

## Category

- [Survey Tools](https://www.getapp.ca/directory/234/survey/software)

## Related Categories

- [Survey Tools](https://www.getapp.ca/directory/234/survey/software)
- [Employee Engagement Software](https://www.getapp.ca/directory/715/employee-engagement/software)
- [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software)
- [Customer Satisfaction Software](https://www.getapp.ca/directory/1029/customer-satisfaction/software)
- [NPS Software](https://www.getapp.ca/directory/1963/nps/software)

## Alternatives

1. [Survicate](https://www.getapp.ca/software/101401/survicate) — 4.6/5 (99 reviews)
2. [XM for Customer Experience](https://www.getapp.ca/software/130147/customer-frontlines) — 4.6/5 (255 reviews)
3. [Zonka Feedback](https://www.getapp.ca/software/109079/zonka-feedback) — 4.8/5 (68 reviews)
4. [InputKit](https://www.getapp.ca/software/2069803/inputkit) — 4.9/5 (37 reviews)
5. [Customer Thermometer](https://www.getapp.ca/software/91368/customer-thermometer) — 4.9/5 (18 reviews)

## Links

- [View on GetApp](https://www.getapp.ca/software/2068416/smg)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/smg/> |
| en-AE | <https://www.getapp.ae/software/2068416/smg> |
| en-AU | <https://www.getapp.com.au/software/2068416/smg> |
| en-CA | <https://www.getapp.ca/software/2068416/smg> |
| en-GB | <https://www.getapp.co.uk/software/2068416/smg> |
| en-IE | <https://www.getapp.ie/software/2068416/smg> |
| en-NZ | <https://www.getapp.co.nz/software/2068416/smg> |
| en-SG | <https://www.getapp.sg/software/2068416/smg> |
| en-ZA | <https://www.getapp.za.com/software/2068416/smg> |

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