---
description: Detailed reviews on CallAI based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare CallAI with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CallAI Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [CallAI](/software/2068364/callai)

# CallAI

Canonical: https://www.getapp.ca/software/2068364/callai

Page: 1 / 2\
Next: [Next page](https://www.getapp.ca/software/2068364/callai?page=2)

> With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, \& improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.
> 
> Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 7 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: GoVivace
- **Founded**: 2009

## Commercial Context

- **Starting Price**: US$49.99
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English, French, Hindi, Portuguese, Spanish, Vietnamese
- **Available Countries**: Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica and 44 more

## Features

- AI Copilot
- AI Summarization
- AI/Machine Learning
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Audio Capture
- Automatic Transcription
- Blended Call Center
- CRM Software
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Scripting
- Call Tracking Metrics
- Call Tracking Software
- Call Transcription
- Caller ID

## Integrations (30 total)

- AzureDesk
- AzureSmart
- Gmail
- Google Ads
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Salesforce B2B Commerce
- Salesforce CPQ & Billing
- Salesforce Commerce Cloud
- Salesforce Communications Cloud
- Salesforce Consumer Goods Cloud
- Salesforce Customer360
- Salesforce Desk

... and 15 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Contact Centre Quality Assurance Software](https://www.getapp.ca/directory/3834/contact-center-quality-assurance/software)

## Related Categories

- [Call Centre Workforce Management Software](https://www.getapp.ca/directory/3707/call-center-workforce-management/software)
- [Speech Analytics Software](https://www.getapp.ca/directory/2043/speech-analytics/software)
- [Contact Centre Quality Assurance Software](https://www.getapp.ca/directory/3834/contact-center-quality-assurance/software)
- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [Call Tracking Software](https://www.getapp.ca/directory/749/call-tracking/software)

## Alternatives

1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [Calabrio ONE](https://www.getapp.ca/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews)
4. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (314 reviews)
5. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (914 reviews)

## Reviews

### "Efficient for Contact Center" — 5.0/5

> **Edwin** | *May 29, 2024* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Managing the daily calls was a challenging task that required a significant amount of time and resources. The constant need to monitor, evaluate, and provide feedback on each call put immense pressure on my in-house Quality Assurance (QA) team. To address these challenges, I turned to Govivace for their CallAI solution.

Govivace's CallAI proved to be the ideal solution I had been searching for. It significantly reduced the workload of my QA team by automating the call monitoring process. The advanced analytics provided by CallAI enabled real-time tracking of agent performance, identifying areas where individual agents were excelling and where they needed improvement.
> 
> **Cons**: CallAI is a perfect solution. We haven’t experienced any problems with them
> 
> The CallAI solution itself has been perfect for our needs, greatly improving our call center operations. Coupled with the dedicated support team, this collaboration has exceeded our expectations. I truly appreciate their hard work and dedication. Keep up the excellent work, Govivace team. Good luck with your future endeavors.

-----

### "Good Auto QA software" — 5.0/5

> **Brain** | *June 5, 2024* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: Our QA team faced significant pressure to monitor, evaluate, and provide feedback on every calls in my center. I came across Govivace's CallAI solution which turned out to be the perfect solution. The burden on my QA team was significantly reduced by automating the call monitoring process. CallAI provides real-time tracking of agent performance, highlighting areas where individual agents performed well and identifying those had issues and needed improvement.
> 
> **Cons**: CallAI is a good automated QA and call analytics solution.
> 
> The CallAI solution is improving our call center operations. We appreciate the support provided by the Govivace team.

-----

### "CallAI platform from Govivace was the perfect answer to our challenges." — 4.0/5

> **Mark** | *June 15, 2024* | Food & Beverages | Recommendation rating: 9.0/10
> 
> **Pros**: The solution has been flawlessly suited to our needs, markedly improving the operations of our call center. Combining their solution with their attentive support team has far exceeded our projections. We immensely appreciative of their efforts, and I offer my heartfelt wishes for their future success.
> 
> **Cons**: CallAI is a ideal solution. they are perfect
> 
> The solution has proven to be the perfect fit for our needs, substantially elevating the performance of our call center.

-----

### "Efficient for my contact center" — 4.0/5

> **Bravira** | *June 15, 2024* | Food Production | Recommendation rating: 9.0/10
> 
> **Pros**: The CallAI technology emerged as the perfect solution we had been searching for. It markedly lessened the burden on our QA team by automating the call monitoring workflows.
> 
> **Cons**: Engineered for optimal efficiency in our contact center
> 
> The sophisticated analytics provided by CallAI facilitated real-time insights into agent performance, identifying both their strengths and areas needing development.

-----

### "Good solution for automating manual QA process" — 5.0/5

> **Danny** | *June 5, 2024* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: CallAI solution automated our quality check process by monitoring calls, tracking of agent performance, highlighting areas where individual agents are good and identifying those were under performing.
> 
> **Cons**: Execellent Automated QA solution. They are perfect
> 
> The CallAI solution has significantly improved our quality. Great team support.

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.ca/software/2068364/callai?page=2)

## Links

- [View on GetApp](https://www.getapp.ca/software/2068364/callai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/callai/> |
| en-AE | <https://www.getapp.ae/software/2068364/callai> |
| en-AU | <https://www.getapp.com.au/software/2068364/callai> |
| en-CA | <https://www.getapp.ca/software/2068364/callai> |
| en-GB | <https://www.getapp.co.uk/software/2068364/callai> |
| en-IE | <https://www.getapp.ie/software/2068364/callai> |
| en-NZ | <https://www.getapp.co.nz/software/2068364/callai> |
| en-SG | <https://www.getapp.sg/software/2068364/callai> |
| en-ZA | <https://www.getapp.za.com/software/2068364/callai> |
| es | <https://www.getapp.es/software/2068364/callai> |
| es-CL | <https://www.getapp.cl/software/2068364/callai> |
| es-CO | <https://www.getapp.com.co/software/2068364/callai> |
| es-MX | <https://www.getapp.com.mx/software/2068364/callai> |
| fr | <https://www.getapp.fr/software/2068364/callai> |
| fr-BE | <https://fr.getapp.be/software/2068364/callai> |
| fr-CA | <https://fr.getapp.ca/software/2068364/callai> |
| pt | <https://www.getapp.com.br/software/2068364/callai> |
| pt-PT | <https://www.getapp.pt/software/2068364/callai> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Review, Compare and Evaluate small business software. GetApp Canada has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.ca","url":"https://www.getapp.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.ca/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"CallAI","description":"CallAI automatically generate quality assurance scorecards for agent training and performance tracking, based on various metrics such as script compliance, customer sentiment, call driver trends, overtalk, and speaking rate. This can help managers monitor and train their agents more efficiently by identifying exact script compliance failures and provide targeted feedback to the agents. \n\nCallAI can also help businesses understand their customers better by analyzing their behavior, preferences, and sentiment. It can identify the reasons why customers call, what they are satisfied or dissatisfied with, what they expect or need from the service, and how they perceive the brand or the competitors. This can also help organizations tailor their services, products, offers, and marketing strategies to meet their customers' needs and expectations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b1ea3a3b-ccda-4222-a91d-8108e9daf29f.png","url":"https://www.getapp.ca/software/2068364/callai","@id":"https://www.getapp.ca/software/2068364/callai#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":7},"offers":{"price":"49.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Linux on premise"},{"@id":"https://www.getapp.ca/software/2068364/callai#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/3834/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"CallAI","position":3,"item":"/software/2068364/callai","@type":"ListItem"}]}]}
</script>