---
description: Detailed reviews on QualityDesk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare QualityDesk with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: QualityDesk Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/593/contact-center/software) > [QualityDesk](/software/2065529/qualitydesk)

# QualityDesk

Canonical: https://www.getapp.ca/software/2065529/qualitydesk

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> QualityDesk is a cloud-based contact center solution that helps sales professionals streamline customer service operations.
> 
> Verdict: Rated **4.6/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of QualityDesk

Consistent customer interaction in every customer interactions. 
30% increase in additional sales in customer service. 
15 points better NPS. 
19% increase in agent effectiveness.
50% faster training of new agents.
25% increase in order confirmations in telesales

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 7 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: QualityDesk

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English, Finnish, Spanish, Swedish
- **Available Countries**: Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Faroe Islands and 47 more

## Features

- 360 Degree Feedback Software
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Automated Routing
- Customizable Templates
- Dashboard Software
- Document Management Software
- Employee Management
- Employee Profiles
- Goal Setting/Tracking
- Individual Development Plans
- Monitoring
- Multi-Channel Communication
- Ongoing Performance Tracking
- Performance Metrics
- Performance Review Management
- Quality Management Software

## Integrations (3 total)

- Crisp
- LeadDesk
- Puzzel

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software)

## Related Categories

- [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software)
- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [Performance Management & Appraisal Software](https://www.getapp.ca/directory/260/performance-management-appraisal/software)

## Alternatives

1. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (315 reviews)
2. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (862 reviews)
3. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (915 reviews)
5. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1754 reviews)

## Reviews

### "QD is a great tool for more systematic quality monitoring" — 5.0/5

> **Irina** | *May 8, 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: QualityDesk is really easy to use for both team managers and customer service agents. QD has helped our organization to monitor quality in a more systematic way.
> 
> **Cons**: The reporting functions have most development needs.
> 
> Our quality monitoring has reached a new level with QualityDesk. With QD the monitoring of the contacts and the coaching can be done in a more systematic and effective way throughout the whole organization.

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### "Herramienta muy intituita, útil, muchas utilidades y aplicable no sólo a llamadas telefónicas." — 5.0/5

> **Belen** | *April 5, 2023* | Insurance Software | Recommendation rating: 10.0/10
> 
> **Pros**: Muy fácil de usar, intiutiva, aplicable no sólo a llamadas de teléfono , excelentes reportes en excel para tener evolución, acumulados...rápido servicio post-venta NUNCA ESTAS SOLO\!\!\!
> 
> **Cons**: Hay algunas "vistas" que necesito como supervisor de todo el equipo y ya están trabajando en ello
> 
> Rapidez en la monitorización, visión conjunta de los agentes, evolución de los agentes. Tenemos la visión en qué debemos mejorar como equipo a un simple vistazo

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### "Lean Platform with Great Support" — 4.0/5

> **Kimmo** | *June 15, 2023* | Utilities | Recommendation rating: 9.0/10
> 
> **Pros**: The platform is easy and intuitive to set up and to navigate. Easily the best thing I like about the platform is the easy access to live support. Sure, there's a comprehensive help center online but if something goes wrong or if you have suggestions or requests, you can easily reach out to the support and ask for help or discuss the needs your organization may have.
> 
> **Cons**: While the current features cover our needs at the moment, perhaps in the future there could be even more flexibility how the evaluation and coaching forms can be tailored to your needs.

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### "Una gran herramienta" — 4.0/5

> **Isabel** | *April 10, 2023* | Insurance Software | Recommendation rating: 9.0/10
> 
> **Pros**: Me parece una herramienta super sencilla de usar, muy visual para utilizar con los equipos; otorga mucha rapidez a las personas que hacen las auditorias, y es de mucha ayuda para las personas a las que se le hacen ya que de un solo vistazo puedes tener una visión global de tus resultados, areas de mejora y un feedback
> 
> **Cons**: Cuando hay muchos formularios se hace dificil ver todos, ya que se juntan los que estan en uso, con los que no. Deberia poder verse por agente todas las auditorias realizadas en un periodo sin estar entrando en cada una
> 
> En general, mi experiencia es muy buena

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### "Buen producto" — 4.0/5

> **Nuria** | *April 11, 2023* | Insurance Software | Recommendation rating: 10.0/10
> 
> **Pros**: Lo rapido que puedes gestionar y ver el trabajo de equipo o persona
> 
> **Cons**: Quizá pondría una ruta mas directa a la hora de sacra informe.
> 
> Muy buena

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## Links

- [View on GetApp](https://www.getapp.ca/software/2065529/qualitydesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/qualitydesk/> |
| en-AE | <https://www.getapp.ae/software/2065529/qualitydesk> |
| en-AU | <https://www.getapp.com.au/software/2065529/qualitydesk> |
| en-CA | <https://www.getapp.ca/software/2065529/qualitydesk> |
| en-GB | <https://www.getapp.co.uk/software/2065529/qualitydesk> |
| en-IE | <https://www.getapp.ie/software/2065529/qualitydesk> |
| en-NZ | <https://www.getapp.co.nz/software/2065529/qualitydesk> |
| en-SG | <https://www.getapp.sg/software/2065529/qualitydesk> |
| en-ZA | <https://www.getapp.za.com/software/2065529/qualitydesk> |

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