CoreMedia Experience Platform

CoreMedia Experience Platform

4.4 (14)
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Elevate Experience. Drive Impact.

About CoreMedia Experience Platform

The CoreMedia Experience Platform is a unified DXP solution that connects a powerful Content Cloud with a robust Engagement Cloud, designed to elevate experience and drive impact. 

CoreMedia’s powerful hybrid headless CMS is uniquely paired with composable Marketing Cloud and Cloud Contact Center capabilities, empowering global brands to guide consumers through their buying journey by ensuring the right information gets to the right customer at the right time, leveraging more channels than any other DXP. No matter if it’s on the website, in the app, or via social media - through AI-chatbots, messaging apps, voice and video calls with human interactions - buying journeys are made easy and exciting. 

Key Features of the CoreMedia Experience Platform:

Smart Content Management:
- Headless CMS flexibility
- Multilingual content marketing
- Publication and translation workflows
- Al Content Booster
- Digital asset management
- Omnichannel marketing automation
- Campaign management
- Digital signage

Personalized Experiences:
- Cross-channel marketing automation
- Email & SMS Marketing Campaigns
- Social Messaging
- Real-Time Personalization
- Segmentation Intelligence & Predictive Lead Scoring
- A/B/N Multivariate Testing

Real-time Conversations:
- Live Chat
- Conversational Bots - Chatbot & Voicebot
- Video Shopping
- Smart Windows

Cloud Contact Center:
- Click2Call, Inbound & Outbound Calls
- Call Transcript & AI Contact Classification
- Call Management

Inspirational Commerce:
- Ecommerce Integrations with Salesforce, SAP, and more
- Next-Best Recommendations (NBO & NBA)
- Shoppable Images & Videos


Key benefits of CoreMedia Experience Platform

Why you should choose CoreMedia Experience Platform:

Hybrid Headless CMS / DXP with comprehensive previewing capabilities for business users
— Supporting both headless and head-based delivery in parallel
— The GraphQL-based Headless Service is available to empower an independent frontend (e.g. based on REACT, Angular, Vue, Next.JS, etc)
— Responsive slider for previewing experiences on multiple devices and form factors
— Time travel for previewing experiences now, in the future, and the past
Multi-channel and microservice experience preview

Integrations: CoreMedia is customizable according to our customer's needs. We use the Hub or Adapter pattern to integrate with third-party systems in the following areas:
— Content Hub: allows editors to import content from third-party data platforms into the CoreMedia CMS
— Experience Feedback Hub: improves content quality with external services like Siteimprove, Searchmetrics, Acrolinx - and ChatGPT
— Commerce Hub: integrates with popular e-commerce platforms such as Salesforce Commerce Cloud, commercetools, SAP Commerce Cloud, and others.
— Personalization Hub: creates personalized experiences using CoreMedia, with integrations possible with Kibo Monetate and Dynamic Yield
— Social Media Hub: enables posting to social media platforms such as Twitter or Youtube using existing website assets
— Event Hub: allows customers to add additional computation and integrate services without customizing any CoreMedia component, examples including integration with Zapier

Campaign Management: 
— With the Campaign App, a cloud-native SaaS application for CoreMedia Content Cloud, campaign and content managers can efficiently create, schedule, launch, and manage their marketing campaigns across multiple channels
— Launch numerous marketing campaigns across multiple geographies and languages with confidence and drive strong brand and revenue growth

Personalization:
— Personalize any content item, including navigation, dynamic lists, or search results, targeting different customer segments leveraging context data coming from your CDP, your CRM, your segmentation framework, or any other third-party service like weather or geolocation services
— Connectors for Dynamic Yield, Kibo Monetate, and e-Commerce engines such as Salesforce Commerce Cloud, commercetools, SAP Commerce Cloud, HCL Commerce, and others are available

Multi-Site and Multi-Country/Multi-Language Governance: 
— CoreMedia features a mature and powerful workflow engine and framework
— Standard workflows for direct and reviewed publications are provided out-of-the-box
— Standard translation and localization workflows are provided out-of-the-box
— Users and groups can be integrated via an external SAML-based identity provider such as Active Directory or Okta to facilitate SSO and

Multi-Factor Authentication (MFA)
— Comprehensive Digital Asset Management:
— Supporting all standard asset types: Image, Video, Download (PDF, etc.)
— Integrated Image Editing in CoreMedia Studio: Rotate image, Crop image, Multiple crop formats, Align image, Flip image, Set brightness, Set contrast
— Advanced Text-on-Image in CoreMedia Studio: Dynamic Text Placement, Text Styling, Text Positioning, Call to Action (CTA), Responsive behavior
— e-Commerce: Image maps with dynamic product information overlays, including optional real-time pricing integration, real-time inventory integration
— Metadata Support: Extraction of EXIF data, Managing asset visibility, Tagging
— Dynamic Delivery: Image manipulations dynamically applied, Intelligent caching mechanism, Responsive and adaptive delivery, omni-channel delivery, and stable URLs for integrating with your CDN of choice

Flexible Deployment Models:
— CoreMedia Content Cloud is a cloud-native platform — available as both:
—— a CoreMedia-hosted Cloud service (“CoreMedia Content Cloud Service”)
—— or as a self-managed Cloud installation (“CoreMedia Content Cloud Self-Managed”)


Images

CoreMedia Experience Platform Software - Multi-Experience Architecture
CoreMedia Experience Platform Software - Composable Architecture
CoreMedia Experience Platform Software - Hybrid Headless CMS
CoreMedia Experience Platform Software - Dynamic Content Lists
CoreMedia Experience Platform Software - Governance
CoreMedia Experience Platform Software - Digital Asset Management
CoreMedia Experience Platform Software - Empowering Business Users
CoreMedia Experience Platform Software - Smart PDP Augmentation
CoreMedia Experience Platform Software - Merchandising
CoreMedia Experience Platform Software - Translation and Localization Workflows
CoreMedia Experience Platform Software - Personalization
CoreMedia Experience Platform Software - Image cropping
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CoreMedia Experience Platform video
CoreMedia Experience Platform video
CoreMedia Experience Platform video
CoreMedia Experience Platform video
CoreMedia Experience Platform Software - Multi-Experience Architecture
CoreMedia Experience Platform Software - Composable Architecture
CoreMedia Experience Platform Software - Hybrid Headless CMS
CoreMedia Experience Platform Software - Dynamic Content Lists
CoreMedia Experience Platform Software - Governance
CoreMedia Experience Platform Software - Digital Asset Management
CoreMedia Experience Platform Software - Empowering Business Users
CoreMedia Experience Platform Software - Smart PDP Augmentation
CoreMedia Experience Platform Software - Merchandising
CoreMedia Experience Platform Software - Translation and Localization Workflows
CoreMedia Experience Platform Software - Personalization
CoreMedia Experience Platform Software - Image cropping

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Reviews

Overall rating

4.4 /5
(14)
Value for Money
4.3/5
Features
4.5/5
Ease of Use
4.1/5
Customer Support Software
4.6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 14
Jacopo
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Powerful platform for dynamic digital experiences

Reviewed on 2024-09-23

CoreMedia has significantly improved our ability to deliver consistent, high-quality digital...

CoreMedia has significantly improved our ability to deliver consistent, high-quality digital experiences across various channels. It enables a smooth workflow for content creators, developers, and marketers alike.

Pros

Omnichannel content delivery, it works great in delivering content across multiple platforms including web, mobile, social, and e-commerce, ensuring a good user experience. The platform’s real-time preview feature is a standout, allowing us to see how content will look across different devices instantly, saving time on iterations.

Cons

Advanced customization and setup can require dedicated developer resources, making it harder for smaller teams without technical support to configure the platform.

Sven
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

CoreMedia is awesome for content management

Reviewed on 2023-06-21

we as a partner do several projects with several customers in different industries. overall we can...

we as a partner do several projects with several customers in different industries. overall we can say that in every aspect of problem we can find an easy solution with CoreMedia as a software and with CoreMedia as a Software vendor.

Pros

it is really an ease of use content management software and the users and the customers loves it.

Cons

2 things:- cloud deployment is not really easy to manage if you really want to make it right. but it is managable.- feedback from my developers are sometimes not good about used software (outdated concepts) and upgrading could be difficult

Giuseppe
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Reliable and complete content management tool for big companies

Reviewed on 2024-09-28

Thanks to CoreMedia we were finally able to manage all content centrally and deliver it across...

Thanks to CoreMedia we were finally able to manage all content centrally and deliver it across multiple channels with ease. We have suspended its use solely for cost reasons and few necessities.

Pros

It seamlessly works with many e-commerce and marketing platforms. No-compromise integration with React or Angular.

Cons

Price list aimed mainly at large teams/companies, there are simpler and cheaper solutions.

Alternatives Considered

Adobe Experience Manager

Reasons for Switching to CoreMedia Experience Platform

More affordable and required less development resources
Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

The basics are easy to understand

Reviewed on 2024-01-16

I am not a main user of the tool but still have the chance to use it periodically for basic jobs.

I am not a main user of the tool but still have the chance to use it periodically for basic jobs.

Pros

The overall basics of this tool were easy enough for me to understand but beyond simple tasks, I had difficulty getting into the weeds of the features and fully utilizing the tool.

Cons

I felt that there was a lack of opportunity to learn more about the tool if you realized there were things that did not work or were confusing.

Verified Reviewer
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Very sophisticated CMS with in-deep customization but with slow "time to publish"

Reviewed on 2023-01-11

We handle a complex ecommerce website structure with multi-country / currency effectively with few...

We handle a complex ecommerce website structure with multi-country / currency effectively with few disruptions. The learning curve in order to be productive has been for sure a constrain. It is essential to plan very well during the setup phase everything you need since the feature out-of the-box are not enough for corporate website.

Pros

Template are the most easy features that allows an entire page arrangement also for non-technical users. Page components are easy to use once are developed but require sometimes hard coding skills to customize them. Workflow and scheduling are also at high grade level and allows a granular control on complex website structure.

Cons

The entire page creation process is very time consuming and complex reducing the time to publish compared to other competitors. Also the user interface and browsing of CMS asset when you're composing a page is not intuitive and require a long training in order to be efficient.

Showing 5 reviews of 14 Read all reviews

CoreMedia Experience Platform FAQs

Below are some frequently asked questions for CoreMedia Experience Platform.

CoreMedia Experience Platform offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

CoreMedia Experience Platform has the following typical customers:

201–500, 501–1,000, 1,001–5,000

CoreMedia Experience Platform supports the following languages:

English, German

CoreMedia Experience Platform supports the following devices:

CoreMedia Experience Platform integrates with the following applications:

Acrolinx, Bynder, CELUM, Cloudinary, CoreMedia CMS, CoreMedia Experience Platform, Dropbox Business, Dynamic Yield, Google Analytics 360, Google Drive, Imagga, Instagram, JW Player, Okta, OneDrive, Pinterest, Pixabay, SAP Commerce Cloud, Salesforce Commerce Cloud, Searchmetrics Suite, Siteimprove, Spryker, Typeform, Vimeo, YouTube, commercetools

CoreMedia Experience Platform offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

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