---
description: Detailed reviews on NITRO Help Desk for IT based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare NITRO Help Desk for IT with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NITRO Help Desk for IT Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [ITSM Software](/directory/292/it-service-management-itsm/software) > [NITRO Help Desk for IT](/software/2065397/help-desk-for-sharepoint)

# NITRO Help Desk for IT

Canonical: https://www.getapp.ca/software/2065397/help-desk-for-sharepoint

> NITRO Help Desk for IT keeps ticket management inside Microsoft 365, Teams, and SharePoint, giving IT teams automated routing, seamless Teams integration, and flat-rate pricing with no per-user fees.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of NITRO Help Desk for IT

NITRO Help Desk for IT delivers measurable benefits for IT teams and the organizations they support.

By centralizing tickets into a single structured system, teams eliminate missed tickets and the chaos of managing requests through email and spreadsheets.

Automatic ticket routing and multi-tier approvals reduce manual handoffs and speed up resolution times. A built-in knowledge base empowers employees to find answers independently, reducing incoming ticket volume.

Built natively inside Microsoft 365, Teams, and SharePoint, users work within familiar tools, driving faster adoption. Single Sign-On keeps access simple and secure.

Microsoft Teams integration allows tickets to be created directly from Teams messages, enabling users to raise, track, and resolve issues without ever switching applications.

Real-time dashboards and reporting give managers full visibility over ticket activity, team performance, and service levels.

All support data stays within your Microsoft 365 tenant or SharePoint environment, ensuring full control over data residency and compliance.

Flexible Deployment includes SharePoint On-Premises for both connected and air-gapped environments, as well as SharePoint Online commercial, GCC, and GCC High tenants.

Flat-rate licensing eliminates per-user costs as organizations grow. Optional NITRO Copilot capabilities reduce workload by classifying requests, summarizing conversations, and drafting responses automatically.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Crow Canyon Software
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Standard Plan - $3,588 / year

A comprehensive, flat-rate IT help desk solution supporting unlimited users. Running natively inside Microsoft 365 or SharePoint, it covers essential ticketing lifecycle needs, including multi-channel support, SLAs, knowledge base management, problem and change logs, and full mobile responsiveness.

Advanced Plan - $5,988 / year

Engineered for modern IT teams leveraging Microsoft 365 and Teams to accelerate resolution times. It builds on everything in the Standard tier by layering in next-generation Generative AI featuring NITRO Copilot for employee self-service, AI-assisted ticket triage, instant troubleshooting guides for technicians, and automated conversation summarization.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking Software
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Change Management Software
- Chat/Messaging
- Chatbot Software
- Client Portal
- Collaboration Tools

## Integrations (17 total)

- ADP Workforce Now
- Box
- Docusign CLM
- Dropbox Business
- ERP
- Google Drive
- Lansweeper
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Oracle Service
- QuickBooks Enterprise

... and 2 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software)
- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)
- [IT Service Software](https://www.getapp.ca/directory/1049/it-service/software)

## Alternatives

1. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (733 reviews)
2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1786 reviews)
3. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4081 reviews)
4. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3445 reviews)
5. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Easy to Implement and Use Helpdesk App" — 5.0/5

> **Jimmy** | *September 12, 2025* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: (Number 1. Customer Support), Ease of Use, Ticket Management, and Value for Money. We've had tremendous positive feedback since we implemented the product in January 2025. I like the fact the system has been 100% configurable for our needs, no code.
> 
> **Cons**: No public facing front end. We were hoping they would build a front end that will allow for public forms to be created to talk to the SharePoint back end.
> 
> Two words - "User Friendly". We had two training sessions and full adoption within 30 days, over 600 employees.

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### "Solid Teams Help Desk" — 5.0/5

> **Kenneth** | *September 17, 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: I like that nitro helpdesk runs in our Microsoft environment. The Teams features have been one of my favorites. It's easy to create tickets even when people ping you directly.
> 
> **Cons**: No major complaints, but it runs in SharePoint so I'm pretty sure it wouldn't work for you if you don't use Microsoft products.

## Links

- [View on GetApp](https://www.getapp.ca/software/2065397/help-desk-for-sharepoint)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/help-desk-for-sharepoint/> |
| en-AE | <https://www.getapp.ae/software/2065397/help-desk-for-sharepoint> |
| en-AU | <https://www.getapp.com.au/software/2065397/help-desk-for-sharepoint> |
| en-CA | <https://www.getapp.ca/software/2065397/help-desk-for-sharepoint> |
| en-GB | <https://www.getapp.co.uk/software/2065397/help-desk-for-sharepoint> |
| en-IE | <https://www.getapp.ie/software/2065397/help-desk-for-sharepoint> |
| en-NZ | <https://www.getapp.co.nz/software/2065397/help-desk-for-sharepoint> |
| en-SG | <https://www.getapp.sg/software/2065397/help-desk-for-sharepoint> |
| en-ZA | <https://www.getapp.za.com/software/2065397/help-desk-for-sharepoint> |

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