--- description: Detailed reviews on DoneDone based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare DoneDone with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: DoneDone Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Task Management Software](/directory/570/task-management/software) > [DoneDone](/software/2063310/donedone) # DoneDone Canonical: https://www.getapp.ca/software/2063310/donedone Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2063310/donedone?page=2) > DoneDone is a cloud-based help desk solution that lets users manage your projects, customer support, and other tasks all in one place. Its built-in project management features give everyone on your team a bird’s eye view of what’s getting done, who’s working on what, and where things stand at any given time. > > Verdict: Rated **4.6/5** by 50 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of DoneDone Help desk. The perfect help desk for small business customer support. DoneDone Mailboxes turn your cluttered support emails into streamlined, organized conversations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 50 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: DoneDone - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$5.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - @mentions - Alerts/Escalation - Assignment Management - Audit Trail - Backlog Management - Bug Tracking Software - Dashboard Software - Issue Auditing - Issue Scheduling - Issue Tracking Software - Knowledge Base Management - Prioritization - Project Management Software - Recurring Issues - Task Management Software - Ticket Management - Workflow Management Software ## Integrations (5 total) - GitHub - Google Drive - Harvest - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software ## Category - [Task Management Software](https://www.getapp.ca/directory/570/task-management/software) ## Related Categories - [Task Management Software](https://www.getapp.ca/directory/570/task-management/software) - [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software) - [Bug Tracking Software](https://www.getapp.ca/directory/1003/bug-tracking/software) - [Applicant Tracking Software](https://www.getapp.ca/directory/253/applicant-tracking/software) ## Alternatives 1. [JIRA Service Management](https://www.getapp.ca/software/91811/jira-service-management) — 4.5/5 (763 reviews) 2. [Issuetrak](https://www.getapp.ca/software/101433/issuetrak) — 4.6/5 (205 reviews) 3. [Salesforce Service Cloud](https://www.getapp.ca/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) 4. [Caspio](https://www.getapp.ca/software/90524/caspio) — 4.6/5 (249 reviews) 5. [Wrike](https://www.getapp.ca/software/9964/wrike) — 4.4/5 (2887 reviews) ## Reviews ### "Awesome tool for Project Management." — 5.0/5 > **Verified Reviewer** | *June 21, 2019* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Great workflow for tracking Bugs and tasks. Nice tool for Project Management. Performance of the application is good. > > **Cons**: The UI of the application should be more intitutive. > > I would like to recommend this tool to everyone for Project Management. ----- ### "Great ticketing tool for features and bugs" — 5.0/5 > **David** | *June 25, 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Simple and clear UX. The latest version adds some useful features to an already fantastic product while not overwhelming the average user. > > **Cons**: Nothing since they released v2. All the little niggles that were present in v1 have been resolved. ----- ### "Communications Manager" — 3.0/5 > **James K** | *June 30, 2019* | Farming | Recommendation rating: 6.0/10 > > **Pros**: The detail that can be included when creating a new ticket > > **Cons**: That you multi select and close a number of tickets > > Once central tracking tool for content management ----- ### "Entire office loves Donedone" — 5.0/5 > **J.** | *July 11, 2018* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: 1. Donedone is extremely easy to use. 2. Implementation was a breeze due to the public issues feature--the ability to open a ticket by simply sending an email was a game changer for our organization. 3. Affordable. > > **Cons**: 1. Some public issues tickets get dropped if a lot of emails come in at the same time. 2. You can't have multiple fixers on one ticket. I need this\! > > Efficient and economical way to aggregate and triage requests. ----- ### "Good tracking software for daily support issues" — 5.0/5 > **Prosenjit** | *June 21, 2019* | Mechanical or Industrial Engineering | Recommendation rating: 8.0/10 > > **Pros**: It a clean interface to keep abreast about the daily issues and a repository of old ones. > > **Cons**: The "Search" capability is not very good. > > Overall I am happy with the software. It gets my work done. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2063310/donedone?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2063310/donedone) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data