--- description: Detailed reviews on Avaya UCaaS based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Avaya UCaaS with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Avaya UCaaS Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/335/web-collaboration/software) > [Avaya UCaaS](/software/2062971/crm-central) # Avaya UCaaS Canonical: https://www.getapp.ca/software/2062971/crm-central Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/2062971/crm-central?page=2) > Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud. > > Verdict: Rated **4.4/5** by 91 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 91 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Avaya ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact Avaya for pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Agent Interface - Automated Routing - Call Center Management - Call Recording Software - Call Routing - Chat/Messaging - Collaboration Tools - Conferencing - Contact Management Software - Email Management Software - File Sharing Software - IVR - Interaction Tracking - Live Chat Software - Multi-Channel Communication - Performance Management - Performance Metrics - Real-Time Chat - Reporting/Analytics - Unified Communications Software ## Category - [Collaboration Software](https://www.getapp.ca/directory/335/web-collaboration/software) ## Related Categories - [Collaboration Software](https://www.getapp.ca/directory/335/web-collaboration/software) - [Web Conferencing Software](https://www.getapp.ca/directory/110/web-conferencing/software) - [Customer Satisfaction Software](https://www.getapp.ca/directory/1029/customer-satisfaction/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Auto Dialer Software](https://www.getapp.ca/directory/1067/auto-dialer/software) ## Alternatives 1. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (315 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1754 reviews) 3. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (860 reviews) 4. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (915 reviews) ## Reviews ### "Avaya" — 5.0/5 > **Jon** | *July 11, 2019* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Avaya is the ability to handle multiple calls. This is a very nice feature > > **Cons**: Haven't really had an issue with Avaya yet. Two thumbs up. ----- ### "Remedies for Communication Platforms" — 4.0/5 > **Verified Reviewer** | *February 20, 2021* | Management Consulting | Recommendation rating: 6.0/10 > > **Pros**: I loves the intergrated Interface followed closely by the state of designs features however all this are just value added as the routing systems are often to be monitored and tailgates. > > **Cons**: routing systems are often to be monitored and tailgates. MId tier friendliness for 3md users. > > It was merely 5 years journey working using Avaya it has it's days but then again it's a competitive market. Developer needs to buckle up. ----- ### "It was okay but could be better." — 3.0/5 > **Ajoke** | *November 29, 2024* | Transportation/Trucking/Railroad | Recommendation rating: 6.0/10 > > **Pros**: It was a prompt tool. It hardly ever failed and it was good for monitoring. > > **Cons**: The ringing was very loud and nerve wracking. > > I did not like it that much, It was quite complicated to use. ----- ### "I have use this for over 5 years" — 5.0/5 > **Verified Reviewer** | *June 18, 2020* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: If you work in the call center industry you know tie is everything, so its very easy that you are able to keep track of your time taken in each call, and you can get a calculator manually- you can save phone numbers in your directory and see missed calls, received calls and outbound calls, you have everything together. You actually have an extension, so a customer can reach you back and/or a colleague can trasfer the call. > > **Cons**: When I was in training I wish there were a training environment to practice at least 5 to 10 minutes since the first time that you use it you kind of get lost > > great for big, small, medium companies, you are able to see in which Aux your personnel is, so you can track their time on their calls or their non productive time, great\!\! ----- ### "The best communication solution\!" — 5.0/5 > **Verified Reviewer** | *April 17, 2018* | Recommendation rating: 10.0/10 > > **Pros**: I use Avaya every day in the daily tasks of my work. It allows me to be communicated without interruptions. The device I use is very efficient, easy to use. It is definitely an indispensable tool if you want to have a communicative contact without failures. > > **Cons**: I have been using Avaya for more than 3 years in my daily tasks at work and there is really nothing that I do not like or that I should improve. It is a super durable tool and too efficient. > > It is a super durable tool and too efficient. It keeps me communicated and without interruptions. The quality of the audio is second to none. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/2062971/crm-central?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2062971/crm-central) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data