---
description: Detailed reviews on Pega Customer Service based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Pega Customer Service with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Pega Customer Service Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Portal Software](/directory/464/portal/software) > [Pega Customer Service](/software/2061679/pega-customer-service)

# Pega Customer Service

Canonical: https://www.getapp.ca/software/2061679/pega-customer-service

> Pega Customer Service is designed to help businesses in finance, healthcare, manufacturing, insurance, and other businesses forecast customers' needs, monitor outstanding tasks, and manage web interactions in real-time. It enables businesses to process incoming customer service requests and assure full compliance with internal processes and regulatory requirements.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 2.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Pegasystems
- **Location**: Cambridge, US
- **Founded**: 1983

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Contact Pegasystems for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- CRM Software
- Collaboration Tools
- Communication Management
- Contact Management Software
- Customer Engagement Software
- Customer History
- Customer Management
- Customer Segmentation
- Customizable Reports
- Dashboard Software
- Data Visualization Software
- Email Management Software
- Live Chat Software
- Monitoring
- Performance Metrics
- Predictive Analytics Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Portal Software](https://www.getapp.ca/directory/464/portal/software)

## Related Categories

- [Portal Software](https://www.getapp.ca/directory/464/portal/software)
- [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software)
- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)
- [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software)
- [Customer Success Software](https://www.getapp.ca/directory/959/customer-success/software)

## Alternatives

1. [monday.com](https://www.getapp.ca/software/91734/monday-com) — 4.6/5 (5726 reviews)
2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24046 reviews)
4. [Rocketlane](https://www.getapp.ca/software/2049399/rocketlane) — 4.7/5 (127 reviews)
5. [EngageBay CRM](https://www.getapp.ca/software/113999/engagebay-marketing) — 4.7/5 (907 reviews)

## Reviews

### "Pega Customer Service fulfill basic needs seamlessly." — 4.0/5

> **Akhilesh** | *September 11, 2020* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: All the required tools required for customer service and satisfaction such as ticketing system and the follow up pipeline is well built and the software has seamless integration with different systems which inturn has benefited us by maximum resolution.
> 
> **Cons**: The new feature roll out is very slow and they need to improve customer service quite a lot as we have to wait in queue for a long time on call.
> 
> Satisfactory results with focus to be made on improving new feature and support system.

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### "Slow but effective" — 4.0/5

> **Angel** | *June 15, 2021* | Insurance Software | Recommendation rating: 7.0/10
> 
> **Pros**: Pega is super easy to use and navigate. 

It pre-generates our call script so we don't have to remember what we have to say to a member

The questions we have to ask are provided in pega

We have sections to input our own message based on conversations we had with the members and add any important infomercial the client may need to know about the call.
> 
> **Cons**: Pega gives quite a bit of issues. It will run slow in between calls and sometimes send errors and we have to report it back to management so they can fix the issues\!
> 
> Pega is super easy to use. It helps a lot of employee's do their jobs more easily.

## Links

- [View on GetApp](https://www.getapp.ca/software/2061679/pega-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/pega-customer-service/> |
| en-AE | <https://www.getapp.ae/software/2061679/pega-customer-service> |
| en-AU | <https://www.getapp.com.au/software/2061679/pega-customer-service> |
| en-CA | <https://www.getapp.ca/software/2061679/pega-customer-service> |
| en-GB | <https://www.getapp.co.uk/software/2061679/pega-customer-service> |
| en-IE | <https://www.getapp.ie/software/2061679/pega-customer-service> |
| en-NZ | <https://www.getapp.co.nz/software/2061679/pega-customer-service> |
| en-SG | <https://www.getapp.sg/software/2061679/pega-customer-service> |
| en-ZA | <https://www.getapp.za.com/software/2061679/pega-customer-service> |

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