--- description: Detailed reviews on Kindly based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Kindly with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kindly Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Chatbot Software](/directory/2795/chatbot/software) > [Kindly](/software/2061371/kindly) # Kindly Canonical: https://www.getapp.ca/software/2061371/kindly > Cloud-based AI customer support platform for high-volume teams, with no-code chatbot building, generative AI, and omnichannel inbox. > > Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Kindly \* Automates repetitive customer inquiries at scale, allowing support teams to absorb volume growth and seasonal spikes without proportional headcount increases. \* No-code chatbot builder lets non-technical teams design, deploy, and update conversation flows without engineering involvement. \* Generative AI response layer produces contextually relevant answers to open-ended questions, reducing reliance on rigid decision-tree scripting. \* Multilingual support enables consistent automated service delivery across international markets from a single platform configuration. \* Live chat handoff routes complex or unresolved conversations to human agents with full context preserved, reducing friction at escalation points. \* Built-in analytics and reporting surface conversation trends, containment rates, and agent performance data to support continuous optimization. \* Omnichannel deployment across web, mobile, and messaging surfaces consolidates customer interactions into a unified inbox for streamlined queue management. \* CRM, helpdesk, and e-commerce integrations connect customer data across existing systems, giving agents and automation access to relevant order and account context. \* Role-based access controls and conversation routing rules provide operations teams with granular configuration options for managing agent permissions and workload distribution. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 2 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kindly ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Afrikaans, Albanian, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Iran, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kyrgyz, Latin, Latvian, Lithuanian, Macedonian, Malagasy, Malay, Marathi, Mongolian, Nepali, Norwegian, Odia, Persian, Polish, Portuguese, Punjabi, Russian, Scottish Gaelic, Serbian, Sinhala, Slovak, Somali, Spanish, Sundanese, Swahili, Swedish, Tagalog, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Uyghur, Uzbek, Vietnamese, Welsh, Xhosa, Yiddish - **Available Countries**: Norway ## Features - AI - AI Copilot - AI chatbots - AI/Machine Learning - API - Activity Dashboard - Alerts/Notifications - Analytics - Automated Responses - Automation - CRM Software - Chat Transcript - Chat/Messaging - Chatbot Software - Code-free Development - Communication apps - Control - Conversational AI - Customer Communication - Customer Engagement Software ## Integrations (7 total) - HubSpot CRM - Messenger - Puzzel - Salesforce Platform - Slack - Socialboards - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software) ## Related Categories - [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software) - [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software) - [Conversational Marketing Platform Software](https://www.getapp.ca/directory/1659/conversational-marketing-platform/software) - [AI Agents for Customer Support](https://www.getapp.ca/directory/5025/ai-agents-for-customer-support/software) - [Conversational AI Platforms](https://www.getapp.ca/directory/1647/conversational-ai-platform/software) ## Alternatives 1. 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[fonio.ai](https://www.getapp.ca/software/2079895/fonio-ai) — 4.8/5 (110 reviews) ## Reviews ### "Kindly the kind platform" — 4.0/5 > **Taylor** | *January 28, 2025* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: I like that Kindly is simple to customize and has a simple user interface. > > **Cons**: I like least that Kindly doesn't support android and iPhone platforms. > > My experience has been positive, though it is slightly incontinent having to only use the web. ----- ### "Our Kindly chatbot is great" — 4.0/5 > **Anette** | *December 2, 2021* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: We chose Kindly as our Chatbot provider for their excellent language technology and their easy intergration. They were hands-on when building the chatbot, and helped us get it up and running in just four weeks\! The chatbot now plays a vital role in our customer support, and allows us to help our users 24 hours a day. > > **Cons**: When we went live with the chatbot we wanted a lot more data on how the chatbot was doing. This was not accessible to us, but Kindly is a fast growing company and they continue to come up new features and better data tracking. ## Links - [View on GetApp](https://www.getapp.ca/software/2061371/kindly) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data