---
description: Detailed reviews on MDidentity based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare MDidentity with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: MDidentity Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Reputation Management Software](/directory/873/reputation-management/software) > [MDidentity](/software/2060960/mdidentity)

# MDidentity

Canonical: https://www.getapp.ca/software/2060960/mdidentity

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> MDidentity is a reputation management solution that helps businesses monitor reviews and other online conversations about the practice, so teams can engage in the conversation right from the dashboard. Administrators can also use the canned responses to respond quickly and accurately while staying HIPAA compliant.
> 
> Verdict: Rated **4.9/5** by 16 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of MDidentity

 Businesses can streamline the online reputation with a single, customizable dashboard that lets teams generate, manage, and respond to patient reviews with ease.
 Users can boost patient engagement by sending automated review requests via email or text, helping administrators gather more authentic feedback with minimal effort.
 Operators can gain valuable insights into the practice’s performance through =reporting, real-time dashboards, and key performance indicators for each location and provider.
 Supervisors can enhance patient satisfaction and reduce survey fatigue with simple, effective surveys that deliver actionable feedback and industry-standard scoring.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 16 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Patient Spectrum
- **Founded**: 2007

## Commercial Context

- **Pricing model**:  (Free version available)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Campaign Management Software
- Customer Experience Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Visualization Software
- Engagement Tracking
- Media Monitoring
- Negative Feedback Management
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Monitoring

## Integrations (8 total)

- AdvancedMD EHR
- CareCloud
- Clearwave
- Compulink
- MDprospects
- MedInformatix
- NextGen
- Nextech EHR & PM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Reputation Management Software](https://www.getapp.ca/directory/873/reputation-management/software)

## Related Categories

- [Reputation Management Software](https://www.getapp.ca/directory/873/reputation-management/software)
- [Sales Tracking Software](https://www.getapp.ca/directory/3059/sales-tracking/software)
- [IT Ticketing Systems Software](https://www.getapp.ca/directory/3479/it-ticketing-systems/software)

## Alternatives

1. [Claritysoft CRM](https://www.getapp.ca/software/107057/claritysoft-crm) — 4.5/5 (243 reviews)
2. [Marketing 360](https://www.getapp.ca/software/104247/marketing-360) — 4.5/5 (1132 reviews)
3. [Thryv](https://www.getapp.ca/software/113901/thryv) — 4.2/5 (505 reviews)
4. [EngageBay CRM](https://www.getapp.ca/software/113999/engagebay-marketing) — 4.7/5 (907 reviews)
5. [Front](https://www.getapp.ca/software/102177/front) — 4.5/5 (286 reviews)

## Reviews

### "A Required Reputation Management Application for Healthcare Marketers" — 5.0/5

> **Jeremy** | *January 3, 2019* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: I like how much control the end user has. For the tech savvy and non-tech savvy, you can easily customize your feed, change resource notifications, turn listing collection on/off, generate review reports and graphs, control integrations with Facebook and GMB, customize email review solicitations, and add listing management with many different review sites including those on the medical side.
> 
> **Cons**: This really isn't a con but for someone who has done a lot of email marketing, the email module could use a few tweaks. It is perfectly acceptable/usable but has room for growth (which has made leaps and bounds already). I will say that I have spoken extensively with the Product Development Manager and they are working on ways to improve it. That is why I cannot say enough good things about this software/company.
> 
> I cannot believe how much this company  has changed over the last year. Features are added constantly and they actually take the time to listen to their clients on how to make the software better. It doesn't get any better as far as support goes. You will speak to someone or get an email back the same day. They are an absolute pleasure to work with and I recommend them to any practice big or small.

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### "What a relief\!" — 5.0/5

> **Hope** | *February 10, 2021* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: The integrated automation is a game changer for us. Dashboards and capabilities are pretty easy to use and everything is customizable, which is great for a control freak like myself. :) Plus, I can easily toot my own horn by exporting and sending all of our reviews to our bosses so they can see what a great job we are doing too\!
> 
> **Cons**: My biggest complaint has been solved with the integration feature, so no complaints here\!
> 
> It has only been a few weeks since we have implemented their integrated review system but we've already seen more reviews on our business listings in the last month than we have in the past 3 years\! The program is easy to use and has a lot of value. \[SENSITIVE CONTENT HIDDEN\] is a great guy to work with and he's very thorough and responsive. It turns out our patients have a lot more positive things to say than we realized and using an automated system just makes it much easier on all of us\!

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### "Increase your Google Reviews" — 4.0/5

> **Marti** | *December 21, 2021* | Medical Practice | Recommendation rating: 8.0/10
> 
> **Pros**: Easily automated review generation and clear reporting.
> 
> **Cons**: Setup and tweaking to make sure proper population is targeted is time/labor intensive.
> 
> Google reviews have increased tremendously and widgets have been extremely useful to show off our review on our website.

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### "Easy. Affordable. Impactful." — 5.0/5

> **theresa** | *December 21, 2021* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: MDIdentity make it so easy to manage our online reputation. We've been using it for five years now and I won't even consider another product. Our patients are contacted daily and we have great success collecting and managing reviews that help us to sell the value and quality of our medical services to others.
> 
> **Cons**: Nothing\! I mean it. It has everything I need.
> 
> Form the implementation to the support,  the MDIdentity team has been a dedicated partner to helping us achieve success.

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### "MDIdentity - A great system for reputation management" — 5.0/5

> **Bev** | *December 21, 2021* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: The real-time review notifications along with the ability to manage our patient feedback by location is an extremely useful benefit of this software. We are able to rapidly respond to patients and engage in meaningful interactions.
> 
> **Cons**: No complaints. I would personally organize the combined data differently, but everyone's aesthetic is different.
> 
> The software is extremely user friendly, and the team that supports it is both knowledgeable and quick in their response times.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2060960/mdidentity)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/mdidentity/> |
| en-AE | <https://www.getapp.ae/software/2060960/mdidentity> |
| en-AU | <https://www.getapp.com.au/software/2060960/mdidentity> |
| en-CA | <https://www.getapp.ca/software/2060960/mdidentity> |
| en-GB | <https://www.getapp.co.uk/software/2060960/mdidentity> |
| en-IE | <https://www.getapp.ie/software/2060960/mdidentity> |
| en-NZ | <https://www.getapp.co.nz/software/2060960/mdidentity> |
| en-SG | <https://www.getapp.sg/software/2060960/mdidentity> |
| en-ZA | <https://www.getapp.za.com/software/2060960/mdidentity> |
| fr | <https://www.getapp.fr/software/2060960/mdidentity> |
| fr-BE | <https://fr.getapp.be/software/2060960/mdidentity> |
| fr-CA | <https://fr.getapp.ca/software/2060960/mdidentity> |

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