---
description: Detailed reviews on CRM Messaging based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare CRM Messaging with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CRM Messaging Reviews, Prices & Ratings | GetApp Canada 2026
---

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# CRM Messaging

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> CRM Messaging unifies SMS, WhatsApp, Email, Voice Calls, Bot and Live Chat in one platform. Automate messages, manage a shared inbox, and boost engagement effortlessly. Streamline customer communication and enhance workflows for better interactions—all in one place\!
> 
> Verdict: Rated **4.6/5** by 39 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of CRM Messaging

Benefits of CRM Messaging – Powering Smarter Customer Communication

In today’s fast-moving business landscape, customer engagement is everything. CRM Messaging is designed for small and mid-sized businesses looking to streamline communication across multiple channels like SMS, WhatsApp, Email, Voice Calls, and Live Chat—all from one powerful platform. 

Whether you’re a growing business, a sales team looking to improve response times, or a support team handling customer inquiries, CRM Messaging helps you connect, engage, and scale efficiently.

🚀 1. All-in-One Multi-Channel Communication Stop switching between different tools—CRM Messaging brings all your customer conversations into one unified platform.

✅ SMS \& WhatsApp: Send promotions, updates, and transactional messages.
✅ Email Marketing \& Notifications: Run targeted campaigns and automated email workflows.
✅ Voice Calls: Make and receive calls to close deals and resolve queries.
✅ Live Chat: Connect with website visitors in real-time to boost conversions.

With CRM Messaging, you ensure no message gets lost and every conversation is managed efficiently.

🤖 2. Smart Automation to Save Time \& Increase Engagement Manual follow-ups and repetitive messages slow down businesses. CRM Messaging helps you automate workflows so you can focus on what matters most—growing your business.

✔ Set up auto-replies for FAQs and lead inquiries.
✔ Trigger personalized messages based on customer actions.
✔ Schedule bulk campaigns for SMS, WhatsApp, and email.
✔ Drip campaigns \& follow-ups to keep leads engaged.

Automation ensures you never miss an opportunity and keeps customers engaged without extra effort.

💡 3. Shared Inbox for Better Team Collaboration For businesses with sales and support teams, managing multiple conversations can be overwhelming. CRM Messaging simplifies collaboration with a shared inbox.

🔹 Assign conversations to the right team members.
🔹 Tag, prioritize, and track customer interactions.
🔹 Monitor team performance with real-time analytics.
🔹 Keep responses consistent with saved templates \& quick replies.

With a centralized view, your team can handle customer interactions faster and more efficiently.

📊 4. Advanced Reporting \& Analytics to Optimize Messaging To improve engagement and conversion rates, you need insights. CRM Messaging provides real-time analytics so you can track and optimize your communication.

📌 Monitor message delivery \& open rates to refine campaigns.
📌 Track response times \& agent performance to improve customer service.
📌 Gain insights into customer interactions for smarter engagement.

Data-driven decision-making helps you maximize customer satisfaction and marketing ROI.

🔗 5. Seamless Integrations for a Unified Workflow We understand that businesses rely on multiple tools. CRM Messaging integrates effortlessly with your existing systems, making it easy to sync customer interactions across platforms.

📍 Connect with your CRM to manage contacts and automate workflows.
📍 Import customer lists and launch targeted campaigns instantly.
📍 Trigger messages based on CRM activities for personalized engagement.

A connected ecosystem means less manual work and more efficiency in handling customer communication.

🔒 6. Secure, Compliant \& Scalable
Customer data security and compliance are 
top priorities for any business. CRM Messaging ensures that your messages meet global regulations and industry standards.

✅ GDPR-compliant data handling for secure communication.
✅ End-to-end encryption for customer data protection.
✅ Supports high-volume messaging to scale as your business grows.

No more compliance worries—just hassle-free, reliable communication.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 39 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: CRM Messaging

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Available from $29 per month.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- 2-Way Messaging
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Responses
- Automatic Call Distribution
- CRM Software
- Call Center Management
- Call Monitoring
- Call Reporting
- Call Routing
- Call Tracking Software
- Call Transcription
- Caller ID
- Campaign Management Software
- Campaign Planning

## Integrations (21 total)

- HighLevel
- HubSpot CRM
- Pabbly Connect
- SMS-iT
- Salesforce Marketing Cloud
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Shopify Plus
- Sinch MessageMedia
- Stripe
- Stripe Billing
- Stripe Invoicing
- Telnyx Suite

... and 6 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)
- [Email Marketing Software](https://www.getapp.ca/directory/307/email-marketing/software)
- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)
- [Conversational AI Platforms](https://www.getapp.ca/directory/1647/conversational-ai-platform/software)
- [SMS Marketing Software](https://www.getapp.ca/directory/1291/sms-marketing/software)

## Alternatives

1. [Project Broadcast](https://www.getapp.ca/software/2071206/project-broadcast) — 4.9/5 (647 reviews)
2. [SlickText](https://www.getapp.ca/software/111837/slicktext-com) — 4.8/5 (268 reviews)
3. [Omnisend](https://www.getapp.ca/software/112199/omnisend) — 4.7/5 (836 reviews)
4. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews)
5. [Text Request](https://www.getapp.ca/software/2051851/text-request) — 4.6/5 (1193 reviews)

## Reviews

### "Dental Implant Center" — 5.0/5

> **Michael** | *February 9, 2024* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: This was the easiest platform to integrate WhatsApp with our HubSpot account; consequently, it opens up our marketing tremendously." As a result, the customer service is one of the best we have used. At our office, we use many platforms, but CRM Messaging has by far the best customer service. Replies to my questions were answered within minutes.
> 
> **Cons**: it was fairly simple to set up. I would have followed the directions; the process is easy.

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### "All the Functionality I need" — 5.0/5

> **Daniel** | *November 30, 2023* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: I can initiate mass AI conversations with my leads and prospects while remaining GDPR-compliant at all times.
> 
> **Cons**: It's not so easy to set up (but I had great Onboarding help from the team\!)

-----

### "poor quality" — 2.0/5

> **Victor** | *February 28, 2023* | E-Learning | Recommendation rating: 3.0/10
> 
> **Pros**: The ability to send instant messaging and engage with our customers
> 
> **Cons**: the fact that it is hard to sync with the customers details

-----

### "Powerful WhatsApp integration to GHL\!" — 5.0/5

> **Sam** | *April 13, 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: The Whatsapp integration to GHL and SMS integration
> 
> **Cons**: There are no difficulty in using CRM Messaging. On-boarding is smooth and easily understandable.
> 
> This is the solution I think alot of businesses will need for connecting to GHL, and it is easy to setup. The automation in GHL can be fully integrated into CRM Messaging, making the whole automation functionality powerful and unique. Highly Recommended

-----

### "Customer care" — 5.0/5

> **Ruben** | *November 20, 2023* | Accounting Software | Recommendation rating: 10.0/10
> 
> **Pros**: customer care, the fact, of having the people support immediately are very useful.
> 
> **Cons**: the fact that it is not yet an automatic process

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## Links

- [View on GetApp](https://www.getapp.ca/software/2060665/crm-messaging)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/marketing-software/a/crm-messaging/> |
| en-AE | <https://www.getapp.ae/software/2060665/crm-messaging> |
| en-AU | <https://www.getapp.com.au/software/2060665/crm-messaging> |
| en-CA | <https://www.getapp.ca/software/2060665/crm-messaging> |
| en-GB | <https://www.getapp.co.uk/software/2060665/crm-messaging> |
| en-IE | <https://www.getapp.ie/software/2060665/crm-messaging> |
| en-NZ | <https://www.getapp.co.nz/software/2060665/crm-messaging> |
| en-SG | <https://www.getapp.sg/software/2060665/crm-messaging> |
| en-ZA | <https://www.getapp.za.com/software/2060665/crm-messaging> |

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