About Prism

Building Engines, a JLL company, improves net operating income across the world’s most successful commercial real estate (CRE) portfolios. Our customers increase revenue, deliver the best tenant experience, and reduce operating costs with Prism – the industry’s most innovative and powerful building operations platform.

Founded in 2000 with offices in Boston (HQ) and New York City, Building Engines is committed to helping CRE companies solve long-standing operational problems. Our market-leading solutions support today’s properties in a variety of key areas, including work order management, preventive maintenance, tenant experience, space management, and vendor lifecycle management. Put simply, it’s our mission to create exceptional experiences for everyone in every building.

Today, more than 1,000 customers—including Beacon Capital Partners, Brixmor, and SL Green—rely on Building Engines to manage critical operational needs across more than 4 billion square feet and 35,000 properties worldwide.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Prism

Increased performance and NOI: Simply put, Building Engines helps property teams do more faster, with innovative solutions that help drive more reduce costs and drive more revenue into your properties.

The most robust feature set: From work orders to space management, only Building Engines has the breadth of capabilities needed to elevate every aspect of building operations.

Exceptional tenant experiences: Deliver the workplace experiences your tenants demand with best-in-class solutions and integrations for communications, secure access, amenities and more.

Open API infrastructure: Building Engines seamlessly connects with in-house systems. Enterprise APIs are available to ensure an integrated and intuitive user experience.

Actionable insights: Building Engines provides customized dashboards on building performance for all your properties’ key personas: property managers, engineers, executives and more.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of Prism: 25

  • Asset Tracking Software
  • Barcoding/RFID
  • Billing & Invoicing
  • Commercial Properties
  • Commercial Property Management Software
  • For Property Managers
  • Inspection Management
  • Insurance Management
  • Inventory Management Software
  • Lease Management Software
  • Maintenance Management Software
  • Maintenance Scheduling
  • Mobile Access
  • Portfolio Management
  • Preventive Maintenance Software
  • Reporting/Analytics
  • Scheduling Software
  • Service History
  • Technician Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Vendor Management Software
  • Website Management
  • Work Order Management

Alternatives

Spacewell

4.5
#1 Alternative to Prism
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Rosmiman

4.2
#2 Alternative to Prism
Software for maintenance and management of assets, spaces and infrastructures. Rosmiman® contributes to digital...

Spacewell Workplace

4.6
#3 Alternative to Prism
Spacewell Workplace (formerly Axxerion) is a maintenance and property management solution for businesses which offers a...

Common Areas

5
#4 Alternative to Prism
Productivity Everywhere -- Unite your people, properties and processes with software tailored to your unique multi-locat...

Reviews

Overall rating

4.5 /5
(29)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support Software
4.5/5

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Showing 5 reviews of 29
Ralph
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent

Reviewed on 2017-10-24

Make doing preventative maintenance a lot easier

Make doing preventative maintenance a lot easier

Pros

Overall quality, user friendly and make changes on the fly. awares ability to adapt improvise and overcome any obstacles

Cons

we would like to see aware incorporate a round, inspection and meter reading module along with an electronic log book

Kenneth
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Done Right Building Services

Reviewed on 2016-09-19

Pros

We have been using the Aware Manager program for the past Five years and we love the functionality of the sytem. We also enjoy the trending and tracking capabilities along with the detailed reports that are generated for our customers and clients.
Having multiple field account locations with only two field operations managers trying to cover multiple states would be a nightmare without the Aware Manager program. This program has allowed our company to reduce cost and maximize our effeciency all at the click of a button and our account managers and technical support team are extremely knowledgable and compentent of all aspects of the system. Whenever I have a question or need to further my knowledge of the systems capability, they are always available to assist. I would highly recommed Aware Manager to any company that manages multiple sites and locations.

Cons

We all know that all program systems have minor problems however I have not been able to identify any that relates directly to my service line. Furthermore, I am happy to say that I have given them a wish list of additional items or tasks that I would like to see the system be able to provide me that is specifically catered to my line of business and their data programmer was able to create and write a new program to meet my needs.

Tiffany
Overall rating
  • Industry: Financial Services Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Customer Service Lacking

Reviewed on 2019-06-11

Overall, the software is fine for it's intended purpose. It has glitches and issues like any...

Overall, the software is fine for it's intended purpose. It has glitches and issues like any software program and I go through a yearly back and forth with BE over these issues. Here's the problem: Customer service and care is greatly lacking. Every year at some point I stop receiving guest arrival notifications. My first step is to contact the building I work in (it's a J. Hancock tower in Chicago) to let them know of the issue (as we are a tenant in a building that uses BE software). After they have very little luck in getting help they pass the ball to us to reach out to BE ourselves. I am usually met with the same canned response every year to do ABC first and make sure before they begin "wasting" their time looking into our issue. So I make sure that ABC is done and determine that is not the problem. Then at some point, after they have suggested a few more things to fix our issue determine that the problem is user error and they close out the ticket stating that I'm not using their software correctly. I've been a user of the software for 5+ years. I have kept all of our email threads with all of this back and forth and looking back, I can see that every year it is the same from them and it always turns out that the issue ISN'T user error in the end. This year I'm having trouble even getting anyone to respond to my emails about our current issue (no guest arrival notifications for OVER 1 MONTH). Unacceptable.

Pros

It's simple to use and has very basic features that anyone should be able to easily understand.

Cons

The occasional glitches where guest arrival notifications aren't working.

Verified Reviewer
Overall rating
  • Industry: Tobacco
  • Company size: 11-50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Building Engines

Reviewed on 2019-02-08

I have not had any problems with Building Engines. I appreciate the ease of making service requests...

I have not had any problems with Building Engines. I appreciate the ease of making service requests as well as the convenience of simply logging in and reporting a problem. It's a one stop shop for all of your service needs.

Pros

Part of my job is office management and if there are any issues with our leased office space, we use Building Engines to communicate these issues to the property management company. It's very easy to use and gives you the ability to make any request you may need. Once you log in and make a service request, it is immediately assigned to the appropriate person and they will schedule you in. We recently had an issues with spiders and through Building Engines we simply noted that we had a pest control issue and they sent a contractor out to assist.

Cons

Once your request has been assigned there are no updates in-between when you submitted the request and when the contractor shows up. So, for example, if the building maintenance person has numerous tenants i front of you, it could be a couple of days before he can install new lights. You do not receive any updates as to when approximately you can expect to be helped.

Leonardo
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I have been working 3 years with this software with no problems so far.

Reviewed on 2018-04-30

Manage request from tenants, you can create work orders, can create recurent maintenance, can...

Manage request from tenants, you can create work orders, can create recurent maintenance, can atennd tenants faster, can track your Works, provide a better and organized service to your client, can vizualice the data of your building in a better way ( aware IQ), you can provide to your tenant a technological solutions qith QR codes, móvil App.

Pros

Technical support is very good, always available, fast answer and you can customice to your needs. Additionally, is funtional that you can connect Móvil App, Web page with the software that manage the local staff on the daily operations.

Cons

Well one thing that I have found is, that you can not adjust documents or Files or pictures when you create a maintenance. Additional the box to write the description of that maintenance is too short.

Showing 5 reviews of 29 Read all reviews

Prism FAQs

Below are some frequently asked questions for Prism.

Prism offers the following pricing plans:

  • Free Trial: Not Available

Visit http://www.buildingengines.com/pricing to request Pricing Info

Prism has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Prism supports the following languages:

English

Prism supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Prism has

Prism offers the following support options:

24/7 (Live rep), Chat

Related categories

See all software categories found for Prism.