About EasyParcel
EasyParcel is a cloud-based parcel consolidator and eCommerce shipping management software designed to help small to medium businesses book courier deliveries, compare providers, and track shipping. The platform allows organizations to add products to existing eCommerce website accounts or create a new account to manage courier deliveries via a unified portal.
EasyParcel includes automatic booking tools that allow users to book domestic and international parcels, track shipments, schedule same day deliveries, and more. Enterprises can also manage order fulfillment, sales tax calculation, and add delivery instructions.
EasyParcel also supports integrations with various third-party applications and websites including Bizapp, CubeCart, WooCommerce, ZenCart, and more.
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- Industry: Retail
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Helps To Simplify The Generation of Waybills!
Reviewed on 2021-08-26
Pros
I don't need to spend a lot of time generating waybills and it saved a lot of time and administrative work for me!
Cons
I think if there is a way for it to be integrated whereby once the items is delivered, the shop end gets marked completed, it helps business owners a lot more!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easiest and Reliable
Reviewed on 2021-07-21
It's The best. Very easy to use. I will recommend to all my business friends and whoever wants to...
It's The best. Very easy to use. I will recommend to all my business friends and whoever wants to have a parcel delivered. No hassle.
Pros
The software allow u to cancel your order on the last min and return your credits immediately. No hassle. U able to see the various couriers price. Able to see your history purchased,monitor your customer's parcel and I have a very good account manager who reply and assist on my queries very fast. U can access on your desktop and even mobile phones to key in your order. Most importantly, they have many guide video or blog which is very detail explanation on how to use. U can even brand your airway bill stickers. It can send sms n email tracking parcel to your customer. U can key in bulk order in one time n upload easily. U can add easy parcel to your website to calculate your delivery fees to the customer before the check out. U can get a referral fee when your referrals topped up their account.u can print to any printer that u installed on your PC or mobile phones. Not lagging. Never have a downtime before. No maintenance downtime. Always available 24/7. So many lah. There's more that I might missed out. I love it. Will complain without it. Thank you easy parcel.
Cons
U have to key in your parcel order before 930pm. If you forget , the next collection date will be the day after. Wish it could be 1159hrs. Though it's not a flaw, sometimes I might forget or too busy to key in the order. Sounds like more a user issue than them but still I prefer 1159hrs. Hahah.
- Industry: Media Production
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Poor customer service experience
Reviewed on 2021-07-27
Also many times it's buggy and glitchy in terms of matching postal code with city name - really...
Also many times it's buggy and glitchy in terms of matching postal code with city name - really annoying. As a hack we need to choose the city that is prompted by the platform and then manually correct it on the paper.
Pros
Like the variety of providers, fast delivery options, payment methods, comparatively easy to create a shipment
Cons
Customer service for problematic cases, e.g. charging for shipment without providing the service - case INT/Lost/TNT/GE523047526sg/Lost/TNT/GE523047526sg is already 3 months old and the customer service is not updating on the status and not providing refund although we use the platform almost daily - so they don't care about long-term customer and not showing any loyalty
- Industry: Retail
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
EasyParcel, the easiest way to ship your parcel using a large number of shipping partners
Reviewed on 2021-08-27
EasyParcel has some hiccups, but it is still my go-to for shipping services both within Singapore...
EasyParcel has some hiccups, but it is still my go-to for shipping services both within Singapore and abroad whenever my default shipping service does not cut it, with my default shipping service being the one that I have a cheaper contract with or when a marketplace requires the use of their default integrated 3rd Party Logistics providers.
Pros
When you're looking for shipping services, it can be frustrating and inconvenient to manage a number of shipping partners. Which one is the cheapest or which one offers the quality of service (like shipping speed) that I need? Do I have an account with them? What is their submission process like and when can they pick up my parcel? EasyParcel takes the guess work out of shipping. With a convenient overview of all available shipping partners for each individual package, it just takes a quick glance to know which service is right for the job and place your booking right from the interface.
Cons
For a service that is focused on speed of delivery, their customer service is extremely slow. Their chat bot is the worst and instead of helping solve problems, it creates additional steps in the problem resolution process. Additionally, they almost "force" you to sign up for their "top up" service into their balance. Once the money is in there, there's no way to take it out easily. You have to use up your entire balance within a year or lose your money. Additionally, if you pay as you go, in certain cases, the fee you pay vs their "top up" fees can be as much as 50% higher. This is ridiculous. I had a parcel that would cost around S$150.00 to ship, but if I wanted to just pay using my card, the fee went up to S$225.00. Lastly, their service does not take into consideration Volumetric Weight. Only shipping weight. So you will have to use their calculator to figure out the volumetric weight, compare it with actual weight to determine which weight to follow and use that for your shipping.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
EasyParcel is the best
Reviewed on 2021-08-27
We have been with EasyParcel for more than a year and we will be with them for the foreseeable...
We have been with EasyParcel for more than a year and we will be with them for the foreseeable future. There is just no worthy competition around.
Pros
EasyParcel is the best shipping aggregator in Singapore. Super fuss free because of the integration with Woocommerce which we're on. Great selection of couriers with different shipping times and price points.
Cons
Wish there was an option to fix all international orders to a certain courier (TNT), instead of defaulting to the lowest price (eg Janio)
EasyParcel FAQs
Below are some frequently asked questions for EasyParcel.Q. What type of pricing plans does EasyParcel offer?
EasyParcel offers the following pricing plans:
- Free Trial: Available
Please contact EasyParcel directly for pricing details.
Q. Who are the typical users of EasyParcel?
EasyParcel has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does EasyParcel support?
We do not have any information about what languages EasyParcel supports
Q. Does EasyParcel support mobile devices?
EasyParcel supports the following devices:
Q. What other apps does EasyParcel integrate with?
We do not have any information about what integrations EasyParcel has
Q. What level of support does EasyParcel offer?
EasyParcel offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat
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