---
description: Detailed reviews on Microsoft 365 Help Desk Ticketing System based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Microsoft 365 Help Desk Ticketing System with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Microsoft 365 Help Desk Ticketing System Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Microsoft 365 Help Desk Ticketing System](/software/2059781/microsoft-365-help-desk-ticketing-system)

# Microsoft 365 Help Desk Ticketing System

Canonical: https://www.getapp.ca/software/2059781/microsoft-365-help-desk-ticketing-system

> Establish seamless communication between the employees and help desk agents with Microsoft 365 Help Desk Ticketing System.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Microsoft 365 Help Desk Ticketing System

Cloud-based help desk system
Ability to mark top priority requests and statuses
Knowledge base to reduce repetitive requests
Cross-device accessibility
Microsoft account Single Sign-On(SSO)
Reduce agent response time
Unlimited ticket volume
Easy integration with other enterprise systems
Use built-in reports on Power BI
Quick updates on the status
Department-to-department synchronization
Advanced reporting
Simple-to-use interface

## About the vendor

- **Company**: Veelead Solutions

## Commercial Context

- **Starting Price**: US$49.00
- **Pricing model**: Per User
- **Pricing Details**: Please contact Veelead Solutions for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3425 reviews)
2. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4079 reviews)
3. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1781 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.ca/software/113939/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on GetApp](https://www.getapp.ca/software/2059781/microsoft-365-help-desk-ticketing-system)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/microsoft-365-help-desk-ticketing-system/> |
| en-AE | <https://www.getapp.ae/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-AU | <https://www.getapp.com.au/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-CA | <https://www.getapp.ca/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-GB | <https://www.getapp.co.uk/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-IE | <https://www.getapp.ie/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-NZ | <https://www.getapp.co.nz/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-SG | <https://www.getapp.sg/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-ZA | <https://www.getapp.za.com/software/2059781/microsoft-365-help-desk-ticketing-system> |

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