---
description: Detailed reviews on Faveo Helpdesk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Faveo Helpdesk with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Faveo Helpdesk Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [Faveo Helpdesk](/software/2059324/faveo-helpdesk)

# Faveo Helpdesk

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> Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.
> 
> Verdict: Rated **4.5/5** by 118 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 118 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ladybird Web Solution
- **Location**: Bangalore, India
- **Founded**: 2015

## Commercial Context

- **Starting Price**: US$14.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Self-hosted and Cloud available with a perpetual and recurring license.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Dutch, English, European Portuguese, French, German, Indonesian, Italian, Norwegian, Russian, Spanish
- **Available Countries**: Bahrain, Belgium, Brazil, Denmark, Egypt, France, Germany, India, Italy, Jordan, Kenya, Kuwait, Lebanon, Mexico, Netherlands, Oman, Qatar, Saudi Arabia, South Africa, Spain and 3 more

## Features

- API
- Alerts/Escalation
- Automated Routing
- Call Center Management
- Customer Portal
- Customizable Branding
- Email Management Software
- Full Text Search
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Ticket Management

## Integrations (7 total)

- Facebook Apps and Tabs
- Instagram
- LDAP Manager
- LimeSurvey
- SMSPortal
- Twitter/X
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software)

## Related Categories

- [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software)
- [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software)
- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)
- [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software)
- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3486 reviews)
2. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4094 reviews)
3. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.6/5 (803 reviews)
4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1789 reviews)
5. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Perfect Aoutomated Roating and Mult-Channel Communication with Faveo Helpdesk." — 5.0/5

> **Jeniffer** | *July 19, 2023* | Construction | Recommendation rating: 9.0/10
> 
> **Pros**: Social media intergration is very excellent via  Faveo Helpdesk .Its workflow configuration is nice.Self service portal is very productive.
> 
> **Cons**: It has no negative problems with Helpdesk since is a customer brading tool.
> 
> Useful in reporting and analysing data well.Perfect on call center management .It is knowledge based management tool and this improves budget across all over the company.

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### "Network Specialist" — 4.0/5

> **Barry** | *April 16, 2025* | Internet | Recommendation rating: 8.0/10
> 
> **Pros**: Haven't realy used it for long now, we have license sinds 2022 but only in 01-04-2025 in production. Some startup problems with Faveo.
Support is nice and quick.
Also like the android app.
> 
> **Cons**: For now its OK, haven't used it long, in time my experience grows, then you could get a fair answer.
> 
> Look and feel is good. Setting are sometimes hard to find for me as a beginner. Having sayed that, whenfound, its on a logical place, it maybe just because i am a beginner with this product.

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### "Customer Review - Faveo" — 2.0/5

> **Harshal** | *January 16, 2024* | Computer Software | Recommendation rating: 4.0/10
> 
> **Pros**: Ticket Management, Customisation of each functions, API Integration.
> 
> **Cons**: Too many glitches, slowness on platform, poor email communications and various bugs
> 
> Currently, the overall experience is average, with a wait for solutions to numerous issues and concerns about ease of use.

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### "Nice experience using faveo" — 5.0/5

> **timotius** | *August 4, 2025* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Fast response, i had issue about the magic phrase but my .env doesnt show that and really good response
> 
> **Cons**: in documentation doesnt provide global magic phrase, if another user had issue like this they need to ask to the support

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### "Fave Service Desk Review" — 5.0/5

> **Siji** | *April 10, 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Convenience of using the Service Desk and the support from Faveo.
> 
> **Cons**: Only limited options are available to the end customers login (user login) in the portal.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2059324/faveo-helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/faveo-helpdesk/> |
| en-AE | <https://www.getapp.ae/software/2059324/faveo-helpdesk> |
| en-AU | <https://www.getapp.com.au/software/2059324/faveo-helpdesk> |
| en-CA | <https://www.getapp.ca/software/2059324/faveo-helpdesk> |
| en-GB | <https://www.getapp.co.uk/software/2059324/faveo-helpdesk> |
| en-IE | <https://www.getapp.ie/software/2059324/faveo-helpdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2059324/faveo-helpdesk> |
| en-SG | <https://www.getapp.sg/software/2059324/faveo-helpdesk> |
| en-ZA | <https://www.getapp.za.com/software/2059324/faveo-helpdesk> |

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