About Shipup

Top Shipment tracking solution driven by post-purchase customer experience. Our customers reduce delivery-related tickets by up to 80%, save 50% on refunds linked to delivery issues, and focus their customer-facing teams on efforts that drive value. This in turn increases brand loyalty, with boosted repeat purchases & a held promise. All the while, seamlessly integrating at the heart of the eCommerce ecosystem our customers are in.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Shipup

For shoppers
- Real-time, branded notifications
- Tracking page on brands’ websites
- AI-powered delivery estimate

For customer support
- Real-time alerts for incidents
- Tracking data on support interface
- Satisfaction survey at delivery

For data
- Customizable, live dashboards
- Data exports
- Data available by webhook/API
- Carriers performance Dashboards

Delivery Estimate: Estimated Delivery Date at the checkout

Delay In Preparation = Smart Notifications: Package not shipped after X days alert

Shipping Update: Shipped, out for delivery, Incidents failed delivery attempts

Branded Tracking Page: Estimated Delivery Date automatically updated, Searchable & Embedded tracking page

Incident: Integration to ticketing tools & CRM, Dashboard & report

Feedback survey on delivery: NPS results & Alerts to support

Integrated with 110 carriers both in the US and worldwide: We unify the data from all carriers using our standardized language. We maintain the connections through updates that follow carrier changes and always have accurate tracking.

Integrated with: Shopify, Klaviyo, Zendesk, Gorgias, Mailchimp, BigCommerce, Magento, etc.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Belgium, Switzerland, Germany, France, United Kingdom , Netherlands, Norway, Sweden, United States

Supported Languages

English, French, German, Italian, Spanish

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

Shipup Software - Notifications dashboard
Shipup Software - Feedback dashboard
Shipup Software - Smart states
Shipup Software - Customer tracking orders dashboard
Shipup Software - Satisfaction survey
Shipup Software - Satisfaction survey
Shipup Software - Smart notifications
Shipup Software - Proactive order update
View 8 more
Shipup Software - Notifications dashboard
Shipup Software - Feedback dashboard
Shipup Software - Smart states
Shipup Software - Customer tracking orders dashboard
Shipup Software - Satisfaction survey
Shipup Software - Satisfaction survey
Shipup Software - Smart notifications
Shipup Software - Proactive order update

Features

Total features of Shipup: 40

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Claims Management Software
  • Customer Portal
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Delivery Estimate
  • Delivery Record
  • Delivery Tracking
  • Dispatch Management
  • Drag & Drop
  • Driver Management
  • Email Templates
  • For eCommerce
  • Location Tracking
  • Order Entry Software
  • Order Management Software
  • Order Tracking
  • Package Tracking
  • Predictive Analytics Software
  • Progress Tracking
  • Proof of Delivery
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Returns Management
  • Routing
  • SMS Messaging
  • Shipment Price Calculation
  • Shipment Tracking Software
  • Status Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Website Integration

Alternatives

FreightExchange

4.3
#1 Alternative to Shipup
FreightExchange is a multi-carrier shipping platform that is easy to use and scalable.

Neurored TMS & SCM Software

5
#2 Alternative to Shipup
Neurored is the leading TMS (Transportation Management System) and SCM (Supply Chain Management) App on Salesforce...

Cristal

4.5
#3 Alternative to Shipup
Cristal is a supply chain management software designed to help businesses in the transportation and logistics sector...

URBANTZ

4.4
#4 Alternative to Shipup
Urbantz is a powerful, easily configurable delivery management platform for enterprises. We help the largest retail and...

Reviews

Overall rating

5 /5
(5)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support Software
4.8/5

Already have Shipup?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 5
Verified Reviewer
Overall rating
  • Industry: Cosmetics
  • Company size: 51-200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best e-commerce shipping tracking solution

Reviewed on 2022-01-14

Pros

Easy to setup
Emails or SMS notifications

Cons

Feedback feature is an option
Reporting export option

Richard
Overall rating
  • Industry: Building Materials
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Shipup does things right

Reviewed on 2022-05-17

Pros

It is automated and inexpensive compared to the major other options out there

Cons

It is missing a lot of features. If you want to really customize it isn't as good. However if you want something out of the box this one is good.

Juliette
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Shipup helps reassure our customers !

Reviewed on 2022-05-17

The benefits are that we have very few customers writing to us about their delivery, they seem to...

The benefits are that we have very few customers writing to us about their delivery, they seem to be very reassured compared to the past.

Pros

We like the fact that it helps our customer follow up their shipments in a customized way that is more qualitative than the regular emails sent by Colissimo or other transporters. The Shipup page is good looking too. Also we really like that the customers can leave a review, we follow the NPS score on shipup every week.

Cons

We had a little issue at first with Shipup because the integration with Mondial Relay was not working great. Otherwise we are happy with the app, even if it is slightly expensive ! And sometimes the amount of notification is big and not super easy to sort out.

Silvina
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great software!

Reviewed on 2022-05-23

With Shipup we're able to keep control over the warehouse performance and identify issues with...

With Shipup we're able to keep control over the warehouse performance and identify issues with shipping to certain countries. Based on those reports we have removed some from our shipping options.

Pros

The product is very easy to use, the integration was quick and we're now able to better track our packages.

Cons

Reports could be easier to create. Templates would be helpful.

Martin
Overall rating
  • Industry: Consumer Goods
  • Company size: 51-200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very pleased with ShipUp and the support team

Reviewed on 2022-05-23

Pros

ShipUp is a cool tool to help my customers have information about their deliveries. The team is very fast to reply and they always find a solution. They always have new projects and the solution is getting better and better. I am globally pleased with ShipUp.

Cons

I think ShipUp could improve the Prestashop connector so that merchants can set up filters on order themselves. Currently, I have to write to the support. It's a very small inconvenient.

Showing 5 reviews of 5 Read all reviews

Shipup FAQs

Below are some frequently asked questions for Shipup.

Shipup offers the following pricing plans:

  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Pay as you go packages/month

Shipup has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Shipup supports the following languages:

English, French, German, Italian, Spanish

Shipup supports the following devices:

Shipup integrates with the following applications:

BigCommerce, Cubyn, Easiware, Gorgias, Klaviyo, Magento Development, Mailchimp, Mirakl, Nosto, PrestaShop, Shopify, WooCommerce, Yotpo, Zapier, Zendesk

Shipup offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat

Related categories

See all software categories found for Shipup.