About Shipup
Top Shipment tracking solution driven by post-purchase customer experience. Our customers reduce delivery-related tickets by up to 80%, save 50% on refunds linked to delivery issues, and focus their customer-facing teams on efforts that drive value. This in turn increases brand loyalty, with boosted repeat purchases & a held promise. All the while, seamlessly integrating at the heart of the eCommerce ecosystem our customers are in.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of Shipup
For shoppers
- Real-time, branded notifications
- Tracking page on brands’ websites
- AI-powered delivery estimate
For customer support
- Real-time alerts for incidents
- Tracking data on support interface
- Satisfaction survey at delivery
For data
- Customizable, live dashboards
- Data exports
- Data available by webhook/API
- Carriers performance Dashboards
Delivery Estimate: Estimated Delivery Date at the checkout
Delay In Preparation = Smart Notifications: Package not shipped after X days alert
Shipping Update: Shipped, out for delivery, Incidents failed delivery attempts
Branded Tracking Page: Estimated Delivery Date automatically updated, Searchable & Embedded tracking page
Incident: Integration to ticketing tools & CRM, Dashboard & report
Feedback survey on delivery: NPS results & Alerts to support
Integrated with 110 carriers both in the US and worldwide: We unify the data from all carriers using our standardized language. We maintain the connections through updates that follow carrier changes and always have accurate tracking.
Integrated with: Shopify, Klaviyo, Zendesk, Gorgias, Mailchimp, BigCommerce, Magento, etc.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Belgium, Switzerland, Germany, France, United Kingdom , Netherlands, Norway, Sweden, United States and 4 others
Supported Languages
English, French, German, Italian, Spanish
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Shipup: 40
Alternatives
FreightExchange
ORCODA Logistics Management System
Neurored TMS & SCM Software
Cristal
Reviews
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- Industry: Cosmetics
- Company size: 51-200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best e-commerce shipping tracking solution
Reviewed on 1/14/2022
Pros
Easy to setup
Emails or SMS notifications
Cons
Feedback feature is an option
Reporting export option
- Industry: Building Materials
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Shipup does things right
Reviewed on 5/17/2022
Pros
It is automated and inexpensive compared to the major other options out there
Cons
It is missing a lot of features. If you want to really customize it isn't as good. However if you want something out of the box this one is good.
- Industry: Apparel & Fashion
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Shipup helps reassure our customers !
Reviewed on 5/17/2022
The benefits are that we have very few customers writing to us about their delivery, they seem to...
The benefits are that we have very few customers writing to us about their delivery, they seem to be very reassured compared to the past.
Pros
We like the fact that it helps our customer follow up their shipments in a customized way that is more qualitative than the regular emails sent by Colissimo or other transporters. The Shipup page is good looking too. Also we really like that the customers can leave a review, we follow the NPS score on shipup every week.
Cons
We had a little issue at first with Shipup because the integration with Mondial Relay was not working great. Otherwise we are happy with the app, even if it is slightly expensive ! And sometimes the amount of notification is big and not super easy to sort out.
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software!
Reviewed on 5/23/2022
With Shipup we're able to keep control over the warehouse performance and identify issues with...
With Shipup we're able to keep control over the warehouse performance and identify issues with shipping to certain countries. Based on those reports we have removed some from our shipping options.
Pros
The product is very easy to use, the integration was quick and we're now able to better track our packages.
Cons
Reports could be easier to create. Templates would be helpful.
- Industry: Consumer Goods
- Company size: 51-200 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very pleased with ShipUp and the support team
Reviewed on 5/23/2022
Pros
ShipUp is a cool tool to help my customers have information about their deliveries. The team is very fast to reply and they always find a solution. They always have new projects and the solution is getting better and better. I am globally pleased with ShipUp.
Cons
I think ShipUp could improve the Prestashop connector so that merchants can set up filters on order themselves. Currently, I have to write to the support. It's a very small inconvenient.
Shipup FAQs
Below are some frequently asked questions for Shipup.Q. What type of pricing plans does Shipup offer?
Shipup offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Pay as you go packages/month
Q. Who are the typical users of Shipup?
Shipup has the following typical customers:
11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Shipup support?
Shipup supports the following languages:
English, French, German, Italian, Spanish
Q. Does Shipup support mobile devices?
Shipup supports the following devices:
Q. What other apps does Shipup integrate with?
Shipup integrates with the following applications:
BigCommerce, Cubyn, Easiware, Gorgias, Klaviyo, Magento Development, Mailchimp, Mirakl, Nosto, PrestaShop, Shopify, WooCommerce, Yotpo, Zapier, Zendesk Suite
Q. What level of support does Shipup offer?
Shipup offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat
Related categories
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