SumUp
About SumUp
Whether you’re looking for a convenient, portable card reader that can take transactions on the go, simple invoicing, or an entire POS system with all of the additional features, SumUp supplies you with what you need to be successful all at a low price. Additionally, we keep our credit card processing fees as low as possible in order for you to maximize the profit you make per transaction.
We give access to financial services to the millions of businesses that are considered too small for most providers. They’re as much as 10 times smaller than the smallest businesses that would be targeted by banks and traditional providers. What started out as one card reader has now turned into a range of readers, multiple remote payment solutions such as Invoices, Gift Cards, Payment Links and so much more.
From our quick and easy signup process to accepting your first payment, we want to make things simple. That means no fixed costs, hidden fees, no bureaucracy and no surprises. By taking the hassle out of getting paid, we enable small business owners to do what they love.
Key benefits of SumUp
Affordable fees
Only pay 2.6% + 10¢ per in-person transaction and never worry about minimums, subscriptions or hidden fees again.
Advanced device features
Take orders, manage sales, and accept payments with our powerful Point of Sale. Even better, keep customers coming back with our built-in loyalty features.
Automatic updates
With automatic updates already installed on the device, you’ll never have to worry about missing the latest software updates.
Smart tipping
Each customer is automatically prompted to tip by dollar amount or percentage using the touchscreen at checkout.
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Reviews
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome program, insanely loyal.
Reviewed on 2022-11-02
- Actually helped me so much and it's really easy to use and setup.- Helped me manage the insane...
- Actually helped me so much and it's really easy to use and setup.- Helped me manage the insane amount of logins and passwords.
Pros
This is a fantastic way to accumulate and keep points at nearby stores. Nowadays, having to register for everything and remember 100 different logins and passwords is extremely frustrating. Additionally, carrying around punchcards for loyalty schemes is very inconvenient. All of that is contained in this simple small software. I appreciate how it also brings back memories of places I had forgotten. I deem it to be great!
Cons
Literally nothing to say, everything was great so far.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to accept mobile payments
Reviewed on 2022-08-30
Love it! I take it with me whenever I do markets
Love it! I take it with me whenever I do markets
Pros
I love traveling with my SumUp reader knowing I will always be able to very easily make in-person sales. The card reader is very easy to use and keeps the customer flow moving very quickly.
Cons
Sometimes the reader stalls when processing a lot of quick transactions but is easy to re-start it to get it going again.
Alternatives Considered
PayPal ZettleReasons for Choosing SumUp
I found the SumUp reader easier to use and had better reviews rom my colleagues.Switched From
Square PaymentsReasons for Switching to SumUp
I had hear SumUp was easier to use - and I am glad I picked it!- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Loyalty Program
Reviewed on 2016-10-25
I signed up with 5 stars to help with repeat traffic in my resale store. It started out pretty good...
I signed up with 5 stars to help with repeat traffic in my resale store. It started out pretty good until we needed to make changes to customers accounts. Phone numbers could not be changed by us. Customers were frustrated because some people do change numbers. They ask me to give them name and numbers to be changed and they would do it on their end. Once i gave them the numbers they said it was too many to change.
The system would go down or Freeze on several occasions and every time they would call it was hard to get through and when we did they said the would look in to it and call us back. Most of the time they would never call back.
We would type in a customers phone number and someone else name would come up. Causing confusion.
I have customers complain including my self (business owner) that could not receive emails or text messages. They said they would look in to it. I ended up giving them another email because they didn't know why.
It began to get hard for my employees to call for support because they would be on the phone a very long time for Fivestars to say the cant fix our problem but will look in to it and call back. They would not call back and we would have to start over calling.
This was suppose to help my business, but when customers can not receive the emails, text or change phone numbers, they get mad.
After 2 years of trying to make this work with them i told them i wanted to cancel my service. They ask why i told them to look at my file and see all the problems i have had that they couldn't fix. He looked and said yes he understood. A few days later i got a call from Fivestars saying they think they have fixed most of my problems and they would drop my monthly fee by about $75. At this point i told them i do not trust them and wouldn't use them if it was FREE.
- Industry: Medical Practice
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great for start ups
Reviewed on 2024-06-24
Generally very positive, user friendly app which was easy to set up
Generally very positive, user friendly app which was easy to set up
Pros
Minimal cost to get started, payment taken as a small percentage so no monthly outgoings or contract that could be detrimental to a new start up. User friendly app.
Cons
Difficult to cancel a payment once it's been sent to the machine (eg is a change needs to be made)
- Industry: Internet
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easiest software I’ve ever seen
Reviewed on 2019-07-04
I love their customer services. They respond always super fast!
I love their customer services. They respond always super fast!
Pros
Easy to use, even for people who have their troubles with computer stuff
Cons
Sometimes the bank stuff could be a little less strict.
SumUp FAQs
Below are some frequently asked questions for SumUp.Q. What type of pricing plans does SumUp offer?
SumUp offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
2.6% + 10¢ per transaction + $69 for the SumUp EMV Reader
Q. Who are the typical users of SumUp?
SumUp has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does SumUp support?
SumUp supports the following languages:
English, Spanish
Q. Does SumUp support mobile devices?
SumUp supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SumUp integrate with?
SumUp integrates with the following applications:
QuickBooks
Q. What level of support does SumUp offer?
SumUp offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
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