---
description: Detailed reviews on Optimy based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Optimy with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Optimy Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Optimy](/software/2058781/optimy-1)

# Optimy

Canonical: https://www.getapp.ca/software/2058781/optimy-1

> Turn more website browsers into buyers with Optimy's Live Chat Solution. Toggle between text and live video chat, co-browse and one-click connect with experts to increase sales.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Optimy

Answer buyer questions faster with real human interaction—no more bad bot replies. 

Toggle between text, audio and video chat easily while browsing with your buyer. 

Use personalized buttons and banners to drive more chats. Higher chat conversion rates then over our competitors.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Optimy

## Commercial Context

- **Starting Price**: $110.00
- **Pricing model**: Per User
- **Pricing Details**: Starting at $110/user. We offer different pricing packages based on the needs of your business. We also offer Digital Concierge where we staff your Live Chat for you and pass hot leads to your sales team.
- **Target Audience**: 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more

## Features

- Autoresponders
- Chat/Messaging
- Customizable Branding
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing Software
- Single Sign On Software
- Transfers/Routing

## Support Options

- Email/Help Desk
- Knowledge Base Software
- 24/7 (Live rep)

## Category

- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)

## Alternatives

1. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24046 reviews)
2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [WhatsApp](https://www.getapp.ca/software/2035411/whatsapp) — 4.7/5 (16297 reviews)
4. [Text Request](https://www.getapp.ca/software/2051851/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Glad we switched\!" — 5.0/5

> **Melissa** | *July 13, 2022* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: Optimy was easy and fast to install. We love that the Optimy agents will reply to leads right away and filter and funnel the hot leads to our agents. It frees up our time and brings us into the conversations that matter most. Optimy sends a text and email notification for a live chat link which ensures we don't miss them\!
> 
> **Cons**: I used the Observe Mode once and it seemed to "break" the chat. I've been hesitant to use it again in fear that I'll disconnect from my lead again. I also wish that we could send and receive attachments like images and files.
> 
> Integrating Optimy has increased our live chats by 3x\! As a busy team that has other priorities, we weren't always able to reply to our chats in a timely fashion, resulting in lost leads. Utilizing the Optimy team to be the first point of contact means all leads are replied to on average within 7 seconds\! This has been a huge upgrade for our user experience. Optimy is incredibly accommodating and dedicated to ensuring everything is to our preference. Installation was easy and fast\! We're so glad we made the switch\!

## Links

- [View on GetApp](https://www.getapp.ca/software/2058781/optimy-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/optimy-1/> |
| en-AE | <https://www.getapp.ae/software/2058781/optimy-1> |
| en-AU | <https://www.getapp.com.au/software/2058781/optimy-1> |
| en-CA | <https://www.getapp.ca/software/2058781/optimy-1> |
| en-GB | <https://www.getapp.co.uk/software/2058781/optimy-1> |
| en-IE | <https://www.getapp.ie/software/2058781/optimy-1> |
| en-NZ | <https://www.getapp.co.nz/software/2058781/optimy-1> |
| en-SG | <https://www.getapp.sg/software/2058781/optimy-1> |
| en-ZA | <https://www.getapp.za.com/software/2058781/optimy-1> |

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