---
description: Detailed reviews on IBI-aws based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare IBI-aws with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: IBI-aws Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [IBI-aws](/software/2058369/ibi-aws)

# IBI-aws

Canonical: https://www.getapp.ca/software/2058369/ibi-aws

> IBI-aws is a knowledge search system that centralizes customer information in your service desk and makes it usable in a secure environment. Users can compare external customer contacts with the corresponding company data and thus answer specific inquiries directly. With IBI-aws, queries can be extended to advanced search to see what customers have used or to show what they need.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: IBITECH AG

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Bitte kontaktieren Sie uns damit wir Ihnen die beste Lösung für Ihre Anforderungen anbieten können. Preise können jederzeit ohne Ankündigung den Marktgegebenheiten angepasst werden. Alle Angaben ohne Gewähr.
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- API
- Alerts/Escalation
- Alerts/Notifications
- Campus Notifications
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Support Software
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Email Alerts
- Email Management Software
- Email Templates
- Event Triggered Actions
- Geolocation
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Localization Automation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support

## Category

- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)
- [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software)
- [Emergency Notification Systems](https://www.getapp.ca/directory/1461/emergency-notification/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (685 reviews)
3. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews)
4. [Desk Manager](https://www.getapp.ca/software/2066040/desk-manager) — 4.8/5 (106 reviews)
5. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Klasse Tool zum entlasten des Helpdesks" — 5.0/5

> **Andreas** | *February 9, 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Jede Client, virtuellen Session oder mobile Device können wir gezielt, auch einzelne usern gezielt Wartungs oder Störungsmeldungen senden. Aktuell testen wir auch das Web Portal um anderen Abteilung die Möglichkeit zu geben, Meldungen zu schalten. Anbindung an Azur und Local ad problemlos möglich
> 
> **Cons**: Das Admin Tool hat etwas veralteten Look - hat aber keinen Einfluss auf Funktionen
> 
> Wir nutzen das Tool gerne um den Helpdesk zu entlasten und damit auch Geld zu sparen durch weniger Tickets

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### "IBI-aws hat unsere Abläufe optimiert" — 5.0/5

> **Gilbert** | *February 22, 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Durch die AD-Abindung sind praktisch alle Rechner/Personen/SW zu erreichen.
Was früher über tausende, nicht zielgerichtete Mails gegangen ist, rennt jetzt über IBI.
Wenn eine Wartung mal länger dauert, wird dies ebenfalls über die Statusmeldung in IBI kommuniziert.
> 
> **Cons**: Habe bisher nichts gefunden, mit dem ich nicht leben könnte.
> 
> Zielorientierte Info über Wartungen, Störungen, Brandalarme, etc. möglich.
Hohe Akzeptanz im Unternehmen. "IBI" ist bei uns mittlerweile ein Begriff wie "Google" mit dem jeder etwas anfangen kann.
Sehr einfache EInrichtung bzw. Übernahme des Testsystems in Produktion

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### "Schnelle und einfache Störungsmeldungen" — 5.0/5

> **Horst** | *February 7, 2022* | Financial Services Software | Recommendation rating: 9.0/10
> 
> **Pros**: Bei IT-Störungen können Anwender schnell und einfachauf ihrem Bildschirm informiert werden.
> 
> **Cons**: Der Aufruf des Clients zum Einstellen der Meldungen braucht etwas Zeit.
> 
> Durch die Störungsmeldungen wird der IT Service Desk beim Callvolumen spürbar entlastet.

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### "Keep it simple" — 5.0/5

> **Christian** | *January 31, 2022* | Arts & Crafts | Recommendation rating: 9.0/10
> 
> **Pros**: die Integration dieser Software ist sehr simpel und die Anwendung einfach in der Bedienung.
> 
> **Cons**: eigentlich nicht. "Nice to have" wenn es technisch umsetzbar ist, wäre die Möglichkeit Screenshots in AWS Meldungen zu verpacken.
> 
> zielgerichtete Informationsverbreitung der Software-Anwender, zB schnelle Wartungsankündigung.

## Links

- [View on GetApp](https://www.getapp.ca/software/2058369/ibi-aws)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2058369/ibi-aws> |
| de-AT | <https://www.getapp.at/software/2058369/ibi-aws> |
| en | <https://www.getapp.com/it-communications-software/a/ibi-aws/> |
| en-AE | <https://www.getapp.ae/software/2058369/ibi-aws> |
| en-AU | <https://www.getapp.com.au/software/2058369/ibi-aws> |
| en-CA | <https://www.getapp.ca/software/2058369/ibi-aws> |
| en-GB | <https://www.getapp.co.uk/software/2058369/ibi-aws> |
| en-IE | <https://www.getapp.ie/software/2058369/ibi-aws> |
| en-NZ | <https://www.getapp.co.nz/software/2058369/ibi-aws> |
| en-SG | <https://www.getapp.sg/software/2058369/ibi-aws> |
| en-ZA | <https://www.getapp.za.com/software/2058369/ibi-aws> |

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