---
description: Detailed reviews on CivicPlus SeeClickFix 311 CRM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare CivicPlus SeeClickFix 311 CRM with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CivicPlus SeeClickFix 311 CRM Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [CivicPlus SeeClickFix 311 CRM](/software/2057980/seeclickfix)

# CivicPlus SeeClickFix 311 CRM

Canonical: https://www.getapp.ca/software/2057980/seeclickfix

Page: 1 / 3\
Next: [Next page](https://www.getapp.ca/software/2057980/seeclickfix?page=2)

> SeeClickFix 311 CRM enables efficient resident-government communication, streamlining request management and enhancing engagement with reporting tools.
> 
> Verdict: Rated **4.4/5** by 46 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 46 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: CivicPlus
- **Location**: Manhattan, US
- **Founded**: 2007

## Commercial Context

- **Pricing model**: Usage Based
- **Pricing Details**: Please contact CivicPlus for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Tracking Software
- Assignment Management
- Audit Management
- Audit Trail
- Benchmarking
- Budgeting/Forecasting
- Campaign Management Software
- Canned Responses
- Case Management Software
- Chat/Messaging
- Code Enforcement Software
- Collaboration Tools
- Commenting/Notes

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software)

## Related Categories

- [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software)
- [Complaint Management Software](https://www.getapp.ca/directory/841/complaint-management/software)
- [CRM Software](https://www.getapp.ca/directory/230/crm/software)
- [Public Works Software](https://www.getapp.ca/directory/1145/public-works/software)
- [Government Software](https://www.getapp.ca/directory/669/public-sector/software)

## Alternatives

1. [Salesforce Service Cloud](https://www.getapp.ca/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews)
2. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (685 reviews)
3. [Asset Panda](https://www.getapp.ca/software/101863/asset-panda) — 4.6/5 (1363 reviews)
4. [Novo Solutions](https://www.getapp.ca/software/2052846/novo-solutions) — 4.3/5 (16 reviews)
5. [OpenGov Enterprise Asset Management](https://www.getapp.ca/software/127655/cartegraph-oms) — 4.6/5 (28 reviews)

## Reviews

### "Very Efficient Organization Tool" — 5.0/5

> **Jason** | *June 22, 2020* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10
> 
> **Pros**: SeeClickFix has really modernized how we handle many different tasks within our organization.  Customer service, Risk Management and Operations rely heavily on the functionality across numerous departments.
> 
> **Cons**: We have had some issues getting used to the setup, but mostly user errors.

-----

### "SeeClickFix Fantastique\!" — 5.0/5

> **Bobbi** | *June 29, 2020* | Security & Investigations | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use with mobile app\! While on patrol.
> 
> **Cons**: Multiple emails on same issue sent\! A Seeclickfix is submitted and can receive up to 10 emails on the same issue.
> 
> Very satisfied with the Mobile app\! As an Officer on patrol, the ease of mobile submission is wonderful\!

\[SENSITIVE CONTENT HIDDEN\]

-----

### "Dissatisfied" — 1.0/5

> **Renee** | *June 23, 2020* | Government Administration | Recommendation rating: 1.0/10
> 
> **Pros**: I don't find the product really easy to use. Sometimes the selection boxes below the Address Box open, "more" times not....it seems to be very inconsistent.
> 
> **Cons**: Navigation; I feel like I do an excessive amount of jumping around and clicking to get the windows to pop-up in order to populate....seems to need streamlining badly.
> 
> Reporting City residents' issues for certain departments to address.

I have only been with South San Francisco since January 3rd, 2017, and SeeClickFix is all I know of.

-----

### "Great interactive software for citizen input." — 5.0/5

> **Deborah** | *June 16, 2020* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: Functionality is easy to use and the citizens love being able to report issues in real time.
> 
> **Cons**: Sometimes there are integration issues but they are resolved promptly and professionally.
> 
> Positive citizen input, user friendly, issues presented in real time for quick resolution.

-----

### "Neighbors looking and investigating prolems" — 5.0/5

> **Ernest** | *June 16, 2020* | Law Enforcement Software | Recommendation rating: 10.0/10
> 
> **Pros**: The neighbors/client can get on the site and complain with a commit about a problem going on in the neighborhood or the community.
> 
> **Cons**: I don't see no cons with this software, I enjoyed it everyday.
> 
> Talking with the homeowner about the problem that exist at the property.

-----

Page: 1 / 3\
Next: [Next page](https://www.getapp.ca/software/2057980/seeclickfix?page=2)

## Links

- [View on GetApp](https://www.getapp.ca/software/2057980/seeclickfix)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/seeclickfix/> |
| en-AE | <https://www.getapp.ae/software/2057980/seeclickfix> |
| en-AU | <https://www.getapp.com.au/software/2057980/seeclickfix> |
| en-CA | <https://www.getapp.ca/software/2057980/seeclickfix> |
| en-GB | <https://www.getapp.co.uk/software/2057980/seeclickfix> |
| en-IE | <https://www.getapp.ie/software/2057980/seeclickfix> |
| en-NZ | <https://www.getapp.co.nz/software/2057980/seeclickfix> |
| en-SG | <https://www.getapp.sg/software/2057980/seeclickfix> |
| en-ZA | <https://www.getapp.za.com/software/2057980/seeclickfix> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Review, Compare and Evaluate small business software. GetApp Canada has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.ca","url":"https://www.getapp.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"CivicPlus SeeClickFix 311 CRM","description":"The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by enabling governments to centrally manage, respond to, and resolve resident requests and questions.\n\nBy automating manual request processes utilizing a 311 CRM system, a web portal or mobile application are available to residents to easily communicate with their needs with local government saving valuable time &amp; resources.\n\nActive communication between Residents and the Local Government staff increases engagement and positive outcomes as residents have visibility into the status of the request from submission through resolution. Municipal Staff also have valuable reporting tools for analysis of trends regarding communities’ needs and more effective resource allocation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc91d72e-514d-4b46-8717-3f336600d3e2.png","url":"https://www.getapp.ca/software/2057980/seeclickfix","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/2057980/seeclickfix#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":46},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Issue Tracking Software","position":2,"item":"/directory/580/issue-tracking/software","@type":"ListItem"},{"name":"CivicPlus SeeClickFix 311 CRM","position":3,"item":"/software/2057980/seeclickfix","@type":"ListItem"}],"@id":"https://www.getapp.ca/software/2057980/seeclickfix#breadcrumblist"}]}
</script>