--- description: Detailed reviews on Hatch based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Hatch with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hatch Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Hatch](/software/2057957/hatch) # Hatch Canonical: https://www.getapp.ca/software/2057957/hatch Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2057957/hatch?page=2) > AI CSR platform that scales 1:1 customer communication across voice, SMS, and email. > > Verdict: Rated **3.6/5** by 39 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Hatch AI CSRs across voice, SMS, and email that enable you to convert more leads, increase revenue efficiency, and accelerate growth at every stage. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 39 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support Software | 3.5/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Hatch - **Location**: Richmond, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: This pricing is per user. Monthly software pricing is set at tiers. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - AI Copilot - API - Activity Tracking - Autoresponders - Call Center Management - Call Recording Software - Campaign Management Software - Campaign Scheduling - Chat/Messaging - Chatbot Software - Conversation Intelligence - Customer Database - Customizable Fields - Customizable Templates - Customization - Drip Campaigns - Email Management Software - Interaction Tracking - Lead Engagement - Lead Management Software ## Integrations (2 total) - ServiceTitan - improveit 360 ## Support Options - Email/Help Desk - Knowledge Base Software - Chat ## Category - [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software) - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Lead Nurturing Software](https://www.getapp.ca/directory/1679/lead-nurturing/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Hatch is great\!" — 5.0/5 > **Chase** | *May 5, 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Love that it helps keep us in contact with clients > > **Cons**: Setting it up and getting campaigns running, but they have a great team that will help you > > This helped us reduce client dissatisfaction with us not reaching out to them through the project ----- ### "Understanding Business to Customer Communications" — 5.0/5 > **Patrick** | *May 12, 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Hatch is that I can now reach customers quicker through email, calls, and texting. Then I can categorize my conversations and move them until the job is sold, contact in the future, closing out project. > > **Cons**: I can't even think of something that I dislike about Hatch. > > My overall experience with Hatch is great. I had to use customer support yesterday and I got a reply in seconds. As a business we always struggled staying in contact with past customers and recent proposals sent. If a week had past that person was never contacted again unless that reached out. With Hatch I am now able to keep in contact with just about every and get jobs closed quicker. I has helped alot. ----- ### "Not worth the high price" — 1.0/5 > **Chris** | *January 16, 2024* | Oil & Energy | Recommendation rating: 0.0/10 > > **Pros**: I liked the idea of it. But that’s all it is an idea. > > **Cons**: It didn’t work as expected, very little support from account manager, once you get locked into a year agreement, you are on your own with any issues you have with the program. > > Signed up for the instant connect with Home Advisor leads. Hatch was supposed to communicate with my CRM to stop follow-ups. Once an appointment is booked which it did not do and only caused Angry customers who kept on receiving notifications, even after an appointment was booked with them. Tried multiple times to get it resolved. I was not impressed with their program at all so I wanted to cancel, but I’m locked into a year contract so I will be paying $700 a month for a year for a program I am not going to use. ----- ### "Solid Application with Great Support" — 5.0/5 > **David** | *April 24, 2023* | Renewables & Environment | Recommendation rating: 10.0/10 > > **Pros**: The implementation team was on the ball, and we had to do very little in order to get migrated from our old platform. The UI is very simple and easy for our call center to understand. > > **Cons**: Hatch is still a somewhat young product, so there are some more features that the team could work on developing to make sure it scales with our business. Overall they have been very responsive to our feedback, and we are one of their more enterprise customers. > > Our Hatch implementation was one of the most painless software implementations I have done. ----- ### "Hatch for HVAC Company" — 5.0/5 > **Helen** | *May 4, 2023* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The ease of use to "set and forget". The software makes it easy to setup specifically how you'd like to reach out to customers and stay in contact. > > **Cons**: Setting up audiences and campaigns can take a while to do right. The templates do not apply to us all the time so we "start from scratch" most often. > > Love it\! - Would recommend\! ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2057957/hatch?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2057957/hatch) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | pt | | | pt-PT | | ----- ## Structured Data