About NetSuite CRM
NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. Trusted by more than 24,000 customers worldwide, NetSuite CRM provides a seamless flow of information across the entire customer life cycle— from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.
In addition to offering traditional CRM capabilities, such as sales force automation, customer service management, and marketing automation, NetSuite CRM allows growing companies to manage quote creation and delivery, order management, commissions, multi-national sales forecasting, and integrated eCommerce capabilities. Likewise, NetSuite empowers service reps with real-time visibility into all past customer transactions and current orders, inventory, fulfillment, service, and payment status.
With NetSuite CRM, you unlock the understanding of who your customers are and what they truly want to increase customer experience and satisfaction.
Pricing starting from:
US$129.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of NetSuite CRM
- Drives sales, service, and marketing performance with real-time role based-dashboards.
- Improves collaboration with your partners through joint lead and campaign management.
- Streamlines the entire lead-to-cash process, as well as order management processes with complete integration across sales and finance.
-Elevates productivity across the organization with a 360-degree view of customers.
-Improves sales performance through forecasting, upsell and commission management, and more.
-Helps you manage global sales and services organizations.
Business size
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, China, Germany, United Kingdom, India, Japan, United States and 3 others
Supported Languages
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish and 14 others
Pricing starting from:
US$129.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of NetSuite CRM: 52
Alternatives
Salesforce Sales Cloud
Dynamics 365
Zoho CRM
CloudOffix
Reviews
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- Industry: Telecommunications
- Company size: 201-500 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Accurate Budget Projects
Reviewed on 2015-11-09
Thinking about business, data and time, all are gold to take decisions, to know what is business...
Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.
Pros
The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.
In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.
Cons
Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.
- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Versatility and functionality
Reviewed on 2019-07-12
Generally fast, user-friendly and well-supported. Versatile and has functionality for everything...
Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.
Pros
Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.
Cons
It can be very challenging to create advanced reports or searches
- Industry: Education Management
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very Complete CRM
Reviewed on 2022-07-13
Excellent
Excellent
Pros
It is a software that adds agility to the sales routine, facilitating communication between the team and the manager with internal chat.
It is a very complete CRM that allows lead distribution and lead management, a very complete pipeline, email and document management. Allows integration of the sales area with the finance area. It allows the management of the client, commissions and opportunities. It includes marketing automation and web forms with real-time data management.
Cons
Support required for deployment and third-party integration.
Response from Oracle
Thanks for taking the time to leave a review Ingrid! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Industry: Consumer Goods
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 1.0 /10
NetSuite CRM needs improvement
Reviewed on 2020-01-31
Pros
It has a lot of detail for each customer/account and since it is part of NetSuite you don't have to deal with the sync process of using another program.
Cons
Very difficult to use and nothing is user friendly. Adding calendar events, notes, etc. are just eacy to enter or lookup. The mobile app is basically non-functional as it only give the very basic information on each account. There is no way to schedule routes.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to NetSuite CRM
We didn't choose NS CRM+. We ended up going with Salesforce and syncing it with NetSuite via integrator.io.
- Industry: Education Management
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Managed inquires and converted leads using software
Reviewed on 2018-06-20
It's great for creating a centralized space to manage, track and convert leads through the...
It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.
Pros
This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.
Cons
As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.
NetSuite CRM FAQs
Below are some frequently asked questions for NetSuite CRM.Q. What type of pricing plans does NetSuite CRM offer?
NetSuite CRM offers the following pricing plans:
- Starting from: US$129.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pricing available on request.
Q. Who are the typical users of NetSuite CRM?
NetSuite CRM has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does NetSuite CRM support?
NetSuite CRM supports the following languages:
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Q. Does NetSuite CRM support mobile devices?
NetSuite CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does NetSuite CRM integrate with?
NetSuite CRM integrates with the following applications:
Gmail, Google Workspace, Microsoft Outlook, NetSuite SuiteCommerce, Qontext, Yammer
Q. What level of support does NetSuite CRM offer?
NetSuite CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
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