About NetSuite CRM

NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. Trusted by more than 24,000 customers worldwide, NetSuite CRM provides a seamless flow of information across the entire customer life cycle— from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.

In addition to offering traditional CRM capabilities, such as sales force automation, customer service management, and marketing automation, NetSuite CRM allows growing companies to manage quote creation and delivery, order management, commissions, multi-national sales forecasting, and integrated eCommerce capabilities. Likewise, NetSuite empowers service reps with real-time visibility into all past customer transactions and current orders, inventory, fulfillment, service, and payment status.

With NetSuite CRM, you unlock the understanding of who your customers are and what they truly want to increase customer experience and satisfaction.

Pricing starting from:

US$129.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of NetSuite CRM

- Drives sales, service, and marketing performance with real-time role based-dashboards.
- Improves collaboration with your partners through joint lead and campaign management.
- Streamlines the entire lead-to-cash process, as well as order management processes with complete integration across sales and finance.
-Elevates productivity across the organization with a 360-degree view of customers.
-Improves sales performance through forecasting, upsell and commission management, and more.
-Helps you manage global sales and services organizations.

Business size

S M L

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, China, Germany, United Kingdom, India, Japan, United States

Supported Languages

Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Pricing starting from:

US$129.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

NetSuite CRM Software - NetSuite CRM home page
NetSuite CRM Software - NetSuite CRM KPI meter
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NetSuite CRM Software - NetSuite CRM home page
NetSuite CRM Software - NetSuite CRM KPI meter
NetSuite CRM Software - NetSuite CRM dashboard

Features

Total features of NetSuite CRM: 52

  • Activity Dashboard
  • Activity Management
  • Assignment Management
  • CRM Software
  • Calendar/Reminder System
  • Campaign Management Software
  • Client Management
  • Commission Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Reports
  • Document Management Software
  • Document Storage
  • Email Management Software
  • Email Marketing Software
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Scoring
  • Marketing Automation Software
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Language
  • Opportunity Management
  • Pipeline Management
  • Pipeline Reports
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Segmentation
  • Service Reporting
  • Support Ticket Tracking
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Third-Party Integration
  • Web Forms
  • Workflow Management Software

Alternatives

Salesforce Sales Cloud

4.4
#1 Alternative to NetSuite CRM
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Dynamics 365

4.3
#2 Alternative to NetSuite CRM
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is...

Zoho CRM

4.3
#3 Alternative to NetSuite CRM
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

CloudOffix

0
#4 Alternative to NetSuite CRM
CloudOffix is an all-in-one CRM platform with a 360-degree view of the customer while offering easy customization...

Reviews

Overall rating

3.9 /5
(187)
Value for Money
3.6/5
Features
4.0/5
Ease of Use
3.8/5
Customer Support Software
3.6/5

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Showing 5 reviews of 187
Alfredo
Overall rating
  • Industry: Telecommunications
  • Company size: 201-500 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Accurate Budget Projects

Reviewed on 2015-11-09

Thinking about business, data and time, all are gold to take decisions, to know what is business...

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.

Pros

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.

In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Cons

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Timothy
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Versatility and functionality

Reviewed on 2019-07-12

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything...

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.

Pros

Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.

Cons

It can be very challenging to create advanced reports or searches

Ingrid
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very Complete CRM

Reviewed on 2022-07-13

Excellent

Excellent

Pros

It is a software that adds agility to the sales routine, facilitating communication between the team and the manager with internal chat.
It is a very complete CRM that allows lead distribution and lead management, a very complete pipeline, email and document management. Allows integration of the sales area with the finance area. It allows the management of the client, commissions and opportunities. It includes marketing automation and web forms with real-time data management.

Cons

Support required for deployment and third-party integration.

Response from Oracle

Thanks for taking the time to leave a review Ingrid! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Steve
Overall rating
  • Industry: Consumer Goods
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 1.0 /10

NetSuite CRM needs improvement

Reviewed on 2020-01-31

Pros

It has a lot of detail for each customer/account and since it is part of NetSuite you don't have to deal with the sync process of using another program.

Cons

Very difficult to use and nothing is user friendly. Adding calendar events, notes, etc. are just eacy to enter or lookup. The mobile app is basically non-functional as it only give the very basic information on each account. There is no way to schedule routes.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to NetSuite CRM

We didn't choose NS CRM+. We ended up going with Salesforce and syncing it with NetSuite via integrator.io.
Jessie
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Managed inquires and converted leads using software

Reviewed on 2018-06-20

It's great for creating a centralized space to manage, track and convert leads through the...

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.

Pros

This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Cons

As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

Showing 5 reviews of 187 Read all reviews

NetSuite CRM FAQs

Below are some frequently asked questions for NetSuite CRM.

NetSuite CRM offers the following pricing plans:

  • Starting from: US$129.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing available on request.

NetSuite CRM has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

NetSuite CRM supports the following languages:

Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

NetSuite CRM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NetSuite CRM integrates with the following applications:

Gmail, Google Workspace, Microsoft Outlook, NetSuite SuiteCommerce, Qontext, Yammer

NetSuite CRM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for NetSuite CRM.