NetSuite CRM+ Overview

What is NetSuite CRM+?

NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. Trusted by more than 21,000 customers worldwide, NetSuite CRM provides a seamless flow of information across the entire customer life cycle— from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.

In addition to offering traditional CRM capabilities, such as sales force automation, customer service management, and marketing automation, NetSuite CRM allows growing companies to manage quote creation and delivery, order management, commissions, multi-national sales forecasting, and integrated eCommerce capabilities. Likewise, NetSuite empowers service reps with real-time visibility into all past customer transactions and current orders, inventory, fulfillment, service, and payment status.

With NetSuite CRM, you unlock the understanding of who your customers are and what they truly want to increase customer experience and satisfaction.

NetSuite CRM+ Overview

Pricing

Starting from
$129.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing available on request.


NetSuite CRM+ Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 15 others, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish

Media

NetSuite CRM+ video NetSuite CRM+ screenshot: NetSuite CRM+ screenshot: NetSuite CRM+ screenshot:

NetSuite CRM+ Reviews

NetSuite CRM+ Reviews

Overall rating
3.9
/
5
Excellent
43

Very good
100

Average
28

Poor
7

Terrible
2

Value for Money
3.5
Features
4
Ease of Use
3.8
Customer Support
3.6
79% recommended this app
Alfredo G.

Accurate Budget Projects

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.


Timothy Y.

Versatility and functionality

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.


Steve B.

NetSuite CRM needs improvement


Jessie M.

Managed inquires and converted leads using software

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.


Jeremy S.

As good a view of the customer as our team enters

Support can see what services is doing and vice versa. Finance can see both too.


Alfredo G.
Industry: Telecommunications
Company size: 201-500 Employees

Accurate Budget Projects

Reviewed on 11/9/2015
Review Source: GetApp

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.

Pros

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.

In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Cons

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Timothy Y.
Industry: Food & Beverages
Company size: 11-50 Employees

Versatility and functionality

Used Daily for 2+ years
Reviewed on 7/12/2019
Review Source: Capterra

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.

Pros

Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.

Cons

It can be very challenging to create advanced reports or searches

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Steve B.
Industry: Consumer Goods
Company size: 11-50 Employees

NetSuite CRM needs improvement

Used Daily for 2+ years
Reviewed on 1/31/2020
Review Source: Capterra

Pros

It has a lot of detail for each customer/account and since it is part of NetSuite you don't have to deal with the sync process of using another program.

Cons

Very difficult to use and nothing is user friendly. Adding calendar events, notes, etc. are just eacy to enter or lookup. The mobile app is basically non-functional as it only give the very basic information on each account. There is no way to schedule routes.

Rating breakdown

Ease of Use

Likelihood to recommend: 1.0/10

Jessie M.
Industry: Education Management
Company size: 11-50 Employees

Managed inquires and converted leads using software

Used Daily for 2+ years
Reviewed on 6/20/2018
Review Source: Capterra

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.

Pros

This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Cons

As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jeremy S.
Industry: Computer Software
Company size: 201-500 Employees

As good a view of the customer as our team enters

Used Daily for 2+ years
Reviewed on 12/31/2017
Review Source: Capterra

Support can see what services is doing and vice versa. Finance can see both too.

Pros

Automation, sharing and collection of data about the customer experience all in one place. It is pretty easy to use if you take a little time to get familiar with it, but you have to make an effort to use to good capability. Its only as good as you put in; if your team doesn't record the interactions, then you don't have the data.

Cons

Analytics on notes are almost impossible and so much is hidden in the notes. The reports have some features while others are available in searches - and reports are difficult while searches are easy. Searching is limited to 3 step relationship, but that is supposed to come to five steps soon.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7.3/10
Based on 180 user ratings
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NetSuite CRM+ Pricing

NetSuite CRM+ Pricing

Starting from
$129.00/month
Free Trial
Subscription
Value for money

Pricing available on request.

Pricing available on request.

Value for Money
3.5/5
Based on 180 user ratings
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NetSuite CRM+ Features

NetSuite CRM+ Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4/5
Based on 180 user ratings
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Categories

Additional information for NetSuite CRM+

Additional information for NetSuite CRM+

Key features of NetSuite CRM+

  • Accounting Integration
  • Billing and Invoicing
  • Commission Management
  • Customer Self-Service
  • Customer Support & Service
  • Customization Platform
  • Dashboards, Analytics and Reporting
  • Ecommerce
  • Email Marketing, Target List Segmentation and Creation
  • Integration with Microsoft Office & Outlook
  • Marketing Automation
  • Marketing Lead Source, ROI, Revenue by Lead Source Reporting
  • Mobile/Wireless
  • Multi-Language, Multi-Currency, Multiple Company & Locations
  • Order Processing / Inventory / Fulfillment
  • PSA: Resource Mgt, Time & Expense, Projects
  • Partner Relationship Management
  • Quote to Order Automation
  • Quoting
  • Renewals / Upsell / Cross-sell Management
  • Sales Force Automation
  • Sales Forecasting
  • Web Forms
  • Workflow Management

Benefits

- Drives sales, service, and marketing performance with real-time role based-dashboards.
- Improves collaboration with your partners through joint lead and campaign management.
- Streamlines the entire lead-to-cash process, as well as order management processes with complete integration across sales and finance.
-Elevates productivity across the organization with a 360-degree view of customers.
-Improves sales performance through forecasting, upsell and commission management, and more.
-Helps you manage global sales and services organizations.

NetSuite CRM+ FAQs

NetSuite CRM+ FAQs

Below are some frequently asked questions for NetSuite CRM+.

Q. What type of pricing plans does NetSuite CRM+ offer?

NetSuite CRM+ offers the following pricing plans:

Starting from: $129.00/month

Pricing model: Subscription

Free Trial: Not Available

Pricing available on request.

Q. What are the main features of NetSuite CRM+?

NetSuite CRM+ offers the following features:

  • Accounting Integration
  • Billing and Invoicing
  • Commission Management
  • Customer Self-Service
  • Customer Support & Service
  • Customization Platform
  • Dashboards, Analytics and Reporting
  • Ecommerce
  • Email Marketing, Target List Segmentation and Creation
  • Integration with Microsoft Office & Outlook
  • Marketing Automation
  • Marketing Lead Source, ROI, Revenue by Lead Source Reporting
  • Mobile/Wireless
  • Multi-Language, Multi-Currency, Multiple Company & Locations
  • Order Processing / Inventory / Fulfillment
  • PSA: Resource Mgt, Time & Expense, Projects
  • Partner Relationship Management
  • Quote to Order Automation
  • Quoting
  • Renewals / Upsell / Cross-sell Management
  • Sales Force Automation
  • Sales Forecasting
  • Web Forms
  • Workflow Management

Q. Who are the typical users of NetSuite CRM+?

NetSuite CRM+ has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does NetSuite CRM+ support?

NetSuite CRM+ supports the following languages:

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish

Q. What type of pricing plans does NetSuite CRM+ offer?

NetSuite CRM+ has the following pricing plans:

Subscription

Q. Does NetSuite CRM+ support mobile devices?

NetSuite CRM+ supports the following devices:

Android, iPhone, iPad

Q. What other apps does NetSuite CRM+ integrate with?

NetSuite CRM+ integrates with the following applications:

Act-On, Capabiliti, ConnectLeader TeamDialer, LeadExec, Lucep, Mailchimp, NetSuite OneWorld, Pardot, Verenia CPQ, Workato

Q. What level of support does NetSuite CRM+ offer?

NetSuite CRM+ offers the following support options:

Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials, FAQs