About NAPA TRACS

Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Online technical support is available 6 days a week and extended hours are available at no additional charge.

It helps users generate estimates and invoices using real-time data, which is then stored in a secure database on the Napa Tracs website.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

NAPA TRACS Software - NAPA TRACS vehicle details
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NAPA TRACS Software - NAPA TRACS vehicle details

Features

Total features of NAPA TRACS: 40

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Billing & Invoicing
  • CRM Software
  • Client Management
  • Customer Database
  • Customer History
  • Data Import/Export
  • Electronic Payments
  • Email Alerts
  • Estimating
  • Historical Reporting
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management Software
  • Point of Sale (POS)
  • Progress Tracking
  • QuickBooks Integration
  • Quotes/Estimates
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Sales Reports
  • Service History
  • Summary Reports
  • Third Party Integrations
  • User Management
  • VIN Lookup
  • Work Order Management
  • Workflow Management Software

Alternatives

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AMS Protractor

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Shop-Ware

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Reviews

Overall rating

4.2 /5
(224)
Value for Money
4.2/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support Software
4.4/5

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Showing 5 reviews of 224
shelley
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Awesome Software

Reviewed on 2022-05-26

I really enjoy the ease of use with the program.

I really enjoy the ease of use with the program.

Pros

My favorite feature about this software is the profitability worksheet. It clearly shows me what I set me goals to be and if we meet them.

Cons

The part I liked least is not being able to change the Invoice date. It is needed randomly and would be a useful feature.

Mark
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Be careful

Reviewed on 2019-07-13

The base program is great-lots of changes from legacy to enterprise-some good some not-many useful...

The base program is great-lots of changes from legacy to enterprise-some good some not-many useful features from legacy not in enterprise-NAPA doesn't seem to be interested in suggestions from users-would recommend test driving before buying

Pros

works pretty good to do daily repair orders-has some very nice features to run my business-help desk has some of the best people ever-they know the product-usually get things done properly and quickly so you can carry on

Cons

For over 8 years I have been promised that "soon Tracs will allow industry wide ordering that works well"
Not true! Unless you order 99% of your parts from NAPA you will not be happy. Every time I contact Tracs to find out when there will be a fix I'm given another excuse-in their defense I am using the software at no charge right now but I would much rather pay them and have the product they promised to deliver.

kevin
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 3.0 /10

Feels built for Windows 95

Reviewed on 2019-09-11

Overall, it is probably one of the least functional programs I've ever used. It's a great idea and...

Overall, it is probably one of the least functional programs I've ever used. It's a great idea and was probably the best option a decade ago but it could use a full rebuild

Pros

It's nice that it keeps track of customers, their vehicles and the repair history. I also like being able to order parts directly from the program.

Cons

The software feels like it was built for old computers and has just constantly had new code dumped on top. We have issues with it nearly every day and frequently have to have support come through remote viewer and reinstall it. It has a million different functions and tools but only a very small percentage of them actually work.

Response from NAPA Auto Parts

Hey Kevin I'm really sorry to hear that you are having major issues with your program. Upon looking at your account it seems you are on our legacy platform and we recently released our Enterprise program which is our most up to date program. I'm curios to know what kind of issues you have had with legacy so that i can pas this information over to our developers. I encourage that you give us a call to discuss a demo of our newer version of the program i think this is what you could be looking for. Feel free to contact us at 800-659-3710. Thank you for your feedback.

Missy
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love Napa Tracs and the support behind their product is amazing!

Reviewed on 2022-06-06

My work orders and invoices look more modern, professional. We are able to search not only NAPA but...

My work orders and invoices look more modern, professional. We are able to search not only NAPA but all parts vendors on one screen and see their availability. I am able to run many reports and have help customizing to my shop . All the way from the TRACS rep, conversion team, daily access to the National Trainer and the support hotline, no other company offers that support. I have an amazing team behind me. Well done NAPA and NAPA TRACS!

Pros

It is up to date, user friendly, invoices and work order look professional with my customers, integrates well with many other software/products. As Tracs users, we have access to the National Trainer, [SENSITIVE CONTENT]DAILY (Mon-Fri). Also the support team behind Tracs is very knowledgeable and helpful. They are awesome. We used Mitchel 1 for 20 years and I am so happy we switched to Napa TRACS!

Cons

I have asked for some features with Accounts Receivable. I have been told they are working on those and it will be in an update soon. The best part is if you work with the National Trainer which to my knowledge no others have to offer, they listen, will help in anyway they can and they work to improve their product constantly!

Michael
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Good product.

Reviewed on 2022-06-01

Pros

Easy to use and easy to make estimates. Easy to look up NAPA pricing.

Cons

I wish there was a way to add in additional owner info, like with a married couple, who wish I would call the one or the other at certain times. If there was a spot for two owners and a way to differentiate the phone numbers for each that would be very helpful.

Showing 5 reviews of 224 Read all reviews

NAPA TRACS FAQs

Below are some frequently asked questions for NAPA TRACS.

NAPA TRACS offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

NAPA TRACS has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

NAPA TRACS supports the following languages:

English

NAPA TRACS supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations NAPA TRACS has

NAPA TRACS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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