About NAPA TRACS
Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Online technical support is available 6 days a week and extended hours are available at no additional charge.
It helps users generate estimates and invoices using real-time data, which is then stored in a secure database on the Napa Tracs website.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to NAPA TRACS
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United States
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to NAPA TRACS
Images
Features
Total features of NAPA TRACS: 40
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Reviews
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Write a Review!- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome Software
Reviewed on 2022-05-26
I really enjoy the ease of use with the program.
I really enjoy the ease of use with the program.
Pros
My favorite feature about this software is the profitability worksheet. It clearly shows me what I set me goals to be and if we meet them.
Cons
The part I liked least is not being able to change the Invoice date. It is needed randomly and would be a useful feature.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Be careful
Reviewed on 2019-07-13
The base program is great-lots of changes from legacy to enterprise-some good some not-many useful...
The base program is great-lots of changes from legacy to enterprise-some good some not-many useful features from legacy not in enterprise-NAPA doesn't seem to be interested in suggestions from users-would recommend test driving before buying
Pros
works pretty good to do daily repair orders-has some very nice features to run my business-help desk has some of the best people ever-they know the product-usually get things done properly and quickly so you can carry on
Cons
For over 8 years I have been promised that "soon Tracs will allow industry wide ordering that works well"
Not true! Unless you order 99% of your parts from NAPA you will not be happy. Every time I contact Tracs to find out when there will be a fix I'm given another excuse-in their defense I am using the software at no charge right now but I would much rather pay them and have the product they promised to deliver.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 3.0 /10
Feels built for Windows 95
Reviewed on 2019-09-11
Overall, it is probably one of the least functional programs I've ever used. It's a great idea and...
Overall, it is probably one of the least functional programs I've ever used. It's a great idea and was probably the best option a decade ago but it could use a full rebuild
Pros
It's nice that it keeps track of customers, their vehicles and the repair history. I also like being able to order parts directly from the program.
Cons
The software feels like it was built for old computers and has just constantly had new code dumped on top. We have issues with it nearly every day and frequently have to have support come through remote viewer and reinstall it. It has a million different functions and tools but only a very small percentage of them actually work.
Response from NAPA Auto Parts
Hey Kevin I'm really sorry to hear that you are having major issues with your program. Upon looking at your account it seems you are on our legacy platform and we recently released our Enterprise program which is our most up to date program. I'm curios to know what kind of issues you have had with legacy so that i can pas this information over to our developers. I encourage that you give us a call to discuss a demo of our newer version of the program i think this is what you could be looking for. Feel free to contact us at 800-659-3710. Thank you for your feedback.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love Napa Tracs and the support behind their product is amazing!
Reviewed on 2022-06-06
My work orders and invoices look more modern, professional. We are able to search not only NAPA but...
My work orders and invoices look more modern, professional. We are able to search not only NAPA but all parts vendors on one screen and see their availability. I am able to run many reports and have help customizing to my shop . All the way from the TRACS rep, conversion team, daily access to the National Trainer and the support hotline, no other company offers that support. I have an amazing team behind me. Well done NAPA and NAPA TRACS!
Pros
It is up to date, user friendly, invoices and work order look professional with my customers, integrates well with many other software/products. As Tracs users, we have access to the National Trainer, [SENSITIVE CONTENT]DAILY (Mon-Fri). Also the support team behind Tracs is very knowledgeable and helpful. They are awesome. We used Mitchel 1 for 20 years and I am so happy we switched to Napa TRACS!
Cons
I have asked for some features with Accounts Receivable. I have been told they are working on those and it will be in an update soon. The best part is if you work with the National Trainer which to my knowledge no others have to offer, they listen, will help in anyway they can and they work to improve their product constantly!
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good product.
Reviewed on 2022-06-01
Pros
Easy to use and easy to make estimates. Easy to look up NAPA pricing.
Cons
I wish there was a way to add in additional owner info, like with a married couple, who wish I would call the one or the other at certain times. If there was a spot for two owners and a way to differentiate the phone numbers for each that would be very helpful.
NAPA TRACS FAQs
Below are some frequently asked questions for NAPA TRACS.Q. What type of pricing plans does NAPA TRACS offer?
NAPA TRACS offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of NAPA TRACS?
NAPA TRACS has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does NAPA TRACS support?
NAPA TRACS supports the following languages:
English
Q. Does NAPA TRACS support mobile devices?
NAPA TRACS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does NAPA TRACS integrate with?
We do not have any information about what integrations NAPA TRACS has
Q. What level of support does NAPA TRACS offer?
NAPA TRACS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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