---
description: Detailed reviews on NAPA TRACS based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare NAPA TRACS with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NAPA TRACS Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Auto Repair Software](/directory/202/auto-repair/software) > [NAPA TRACS](/software/2057637/napa-tracs)

# NAPA TRACS

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> Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Online technical support is available 6 days a week and extended hours are available at no additional charge.
> 
> Verdict: Rated **4.2/5** by 258 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 258 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support Software | 4.4/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: NAPA Auto Parts
- **Location**: Atlanta, US
- **Founded**: 1928

## Commercial Context

- **Starting Price**: US$109.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Unlimited Estimates and Invoices
Electronic Parts Ordering
Parts Tech Integrated Ordering
Mitchell 1 Flat Rate Labor Guide
Calendars and Appointments
Canned Jobs and Sub Estimates
Inventory Management
Vin Scanning
Reporting
M1 ProDemand Repair Information
Integrated Time Clock
Mitchell 1 Flat Rate Labor Guide
Integrated Email System
Integrated Marketing via email
Cash Drawer
Advanced Reporting
Technician Productivity
Fluid Capacities, Service Bulletins, Specs
Free Learning Management System
Unlimited Users
Unlimited 2-way text messaging
TRACSFlow
And More\!
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Spanish
- **Available Countries**: United States

## Features

- Accounting Software
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling Software
- Billing & Invoicing
- CRM Software
- Chat/Messaging
- Customer Database
- Customer History
- Data Import/Export
- Electronic Signature
- Employee Scheduling Software
- Estimating
- Inspection Management
- Inventory Management Software
- Job Tracking
- Labor Cost Reporting
- Labor Rates
- Maintenance Scheduling

## Integrations (11 total)

- 360 Payments
- AutoServe1
- AutoVitals
- Back Office Suite
- OEC
- PartsTech
- ProDemand
- QuickBooks Desktop
- QuickBooks Online
- RepairLink
- TireConnect

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Auto Repair Software](https://www.getapp.ca/directory/202/auto-repair/software)

## Alternatives

1. [AutoLeap](https://www.getapp.ca/software/2039015/autoleap) — 4.8/5 (742 reviews)
2. [Shop-Ware](https://www.getapp.ca/software/119583/shop-ware) — 4.8/5 (162 reviews)
3. [ARI](https://www.getapp.ca/software/131559/ari) — 4.6/5 (600 reviews)
4. [AutoRepair Cloud](https://www.getapp.ca/software/124971/autorepair-cloud) — 4.9/5 (163 reviews)
5. [Shopmonkey](https://www.getapp.ca/software/121019/shopmonkey) — 4.6/5 (263 reviews)

## Reviews

### "My opinion" — 5.0/5

> **Joe** | *October 28, 2019* | Food & Beverages | Recommendation rating: 7.0/10
> 
> **Pros**: Napa has always been a very strong and wise franchise corporation there Auto part stores are worldwide easy to find what you need
> 
> **Cons**: I cannot find anything at all that is wrong with this page

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### "Excellent automotive shop management\!" — 5.0/5

> **Eric** | *June 1, 2022* | Automotive | Recommendation rating: 9.0/10
> 
> **Pros**: Simple, easy to use. Great integrated labor and parts ordering. Great reporting once you know how to use it.
> 
> **Cons**: System settings menus aren't organized very intuitive. Reporting is great but has a learning curve.
> 
> I've been using Tracs for over 15 years, it's been great. The newest iteration, Enterprise, is great\!

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### "Tracs is OK not Great" — 3.0/5

> **Paul** | *May 27, 2022* | Automotive | Recommendation rating: 3.0/10
> 
> **Pros**: It does what it NEEDS to do for us. Generates invoices and tracks customer history. That's why we have it, that's what it does
> 
> **Cons**: I know the system has many features we do access. This program is "report generating machine"\!\!\! However, I don't want or need 98% of them. And initial training will NEVER cover all the features Tracs has. One must learn by trial and error (with a lot of error sometimes)
> 
> It does basic functions well. Advanced features are difficult to find and hard to implement. I honestly believe the program could do just about anything you wanted to, but you would never find out because it's not user friendly. So, we just use it for invoicing and recordkeeping

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### "Good product." — 4.0/5

> **Michael** | *June 1, 2022* | Automotive | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to use and easy to make estimates. Easy to look up NAPA pricing.
> 
> **Cons**: I wish there was a way to add in additional owner info, like with a married couple, who wish I would call the one or the other at certain times. If there was a spot for two owners and a way to differentiate the phone numbers for each that would be very helpful.

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### "Jim TRACS Review" — 4.0/5

> **Jim** | *June 7, 2022* | Mechanical or Industrial Engineering | Recommendation rating: 5.0/10
> 
> **Pros**: We use the Work Orders,  Invoices, Purchase Orders
> 
> **Cons**: Finding a part used with a customer by description would be nice
> 
> It is ok

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## Links

- [View on GetApp](https://www.getapp.ca/software/2057637/napa-tracs)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/retail-consumer-services-software/a/napa-tracs/> |
| en-AE | <https://www.getapp.ae/software/2057637/napa-tracs> |
| en-AU | <https://www.getapp.com.au/software/2057637/napa-tracs> |
| en-CA | <https://www.getapp.ca/software/2057637/napa-tracs> |
| en-GB | <https://www.getapp.co.uk/software/2057637/napa-tracs> |
| en-IE | <https://www.getapp.ie/software/2057637/napa-tracs> |
| en-NZ | <https://www.getapp.co.nz/software/2057637/napa-tracs> |
| en-SG | <https://www.getapp.sg/software/2057637/napa-tracs> |
| en-ZA | <https://www.getapp.za.com/software/2057637/napa-tracs> |

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