About NAPA TRACS

Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Online technical support is available 6 days a week and extended hours are available at no additional charge.

It helps users generate estimates and invoices using real-time data, which is then stored in a secure database on the Napa Tracs website.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NAPA TRACS

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NAPA TRACS

Images

NAPA TRACS Software - NAPA TRACS vehicle details
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NAPA TRACS Software - NAPA TRACS vehicle details

Features

Total features of NAPA TRACS: 40

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Billing & Invoicing
  • CRM Software
  • Client Management
  • Customer Database
  • Customer History
  • Data Import/Export
  • Electronic Payments
  • Email Alerts
  • Estimating
  • Historical Reporting
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management Software
  • Point of Sale (POS)
  • Progress Tracking
  • QuickBooks Integration
  • Quotes/Estimates
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Sales Reports
  • Service History
  • Summary Reports
  • Third Party Integrations
  • User Management
  • VIN Lookup
  • Work Order Management
  • Workflow Management Software

Alternatives

Fullbay

4.7
#0 Alternative to NAPA TRACS
Fullbay is a web-based repair shop management solution for heavy duty truck shops, providing invoicing, parts billing...

Shopmonkey

4.9
#1 Alternative to NAPA TRACS
Shopmonkey is a cloud-based auto repair solution designed to help businesses manage processes through appointment...

AutoShop

4.7
#2 Alternative to NAPA TRACS
AutoShop helps automotive businesses streamline processes related to vehicle tracking, repairs management, billing,...

Identifix

4.2
#3 Alternative to NAPA TRACS
Identifix is a cloud-based database that helps businesses in the automotive industry access OEM services and repair...

Reviews

Overall rating

4.2 /5
(226)
Value for Money
4.2/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support Software
4.4/5

Already have NAPA TRACS?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 226
JOHN
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A great sales tool

Reviewed on 10/3/2018

Tracs has been a great assett to our business, allowing us to easily quote and sell jobs, as well...

Tracs has been a great assett to our business, allowing us to easily quote and sell jobs, as well as order parts and track inventory.

Pros

Tracs is very helpful when it comes to recommending and selling products and services in the automotive industry. I feel one of its best features is the ability to write several estimates under one ticket using the sub estimate feature. This makes it very flexable to show the customer multiple options with several different repairs and options.

Cons

While not a major issue, the thing I like least about using Tracs is having to back up the system every day. Not requiring all users to be logged out before backing up is a major improvement.

Response from NAPA Auto Parts

Hi John, glad you liked the upgrade to the back up process. In our Enterprise platform, NO ONE has to log out during a back up, and back ups can be set to automatically happen multiple times a day.

Ronald
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good overall shop management solution if you have an extremely great computer system.

Reviewed on 5/24/2022

Still plugging along with this hoping things will improve. The platform has the potential to be...

Still plugging along with this hoping things will improve. The platform has the potential to be the best in the industry but needs a ton of cleanup in the code, improvement with the integrations and frankly, the price point is exorbitant for something with as many issues.

Pros

Overall a great shop management tool. Full featured and handles most all aspects of your shop from estimate through invoice along with history and accounting reports.

Cons

The code that drives the software is very klunky. It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to keep up. Be prepared to invest in a computer that is WAY above average in both processor power and ram. Otherwise you'll be restarting your Napa Tracs several times a day to release the memory the software has bogged everything down with. Often by lunch time on a busy day I'll find I "click" a tab and wait upwards of 2 minutes for the software to move. So a restart becomes mandatory. Altogether, this process costs me more time than the otherwise convenient software saves. Additionally, parts tech catalog integration is dismal at best. Works ok for looking up parts across your vendors and transferring said parts to a work order, but you cannot order from it any more. You still have to go to your individual vendor, look the parts up again and then order from there.

Anna
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

NAPA Tracs - Legacy

Reviewed on 5/24/2022

Overall we've had a positive experience with NAPA Tracs.

Overall we've had a positive experience with NAPA Tracs.

Pros

We've used this program almost exclusively for the last 12 years. It has much to offer, but as it's been replaced with the Enterprise software, getting support and improvements can be difficult.

The things we like include being able to group all job-related items together; building jobs with labor, parts and sub-items; ensuring POs are received prior to invoicing; noting how our new customers heard about our business; various report options to help us learn about our productivity. We've just moved our Senior Technician to book time and the two reports that reflect book time are mostly helpful, when the data is accurate.

Cons

There is little to no support for the Legacy software, and the team is clear about there being no improvements to this software - that's frustrating. It's pointless to share other frustrations as the Legacy program is not longer offered to start-up shops for use.

Jennifer
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Napa Tracs liking it

Reviewed on 6/1/2022

Overall I’m really happy with Napa Tracs

Overall I’m really happy with Napa Tracs

Pros

Overall I feel that tracks is a easy system to learn and operate. A lot of the new features in Enterprise make things easy. But there are some areas that could use some improvement.

Cons

Hard to reconcile invoices, would be nice if you could use the escape button like you used to be able to to exit out of something. Would love to be able to customize the color system used to flag things like customers waiting etc.. I really like the new scheduler except when I make appointments for existing customers I am not able to change their information like telephone number or if they’ve gotten a new vehicle I can’t add or delete a vehicle from the scheduler page would be nice to be able to do that all in one step

Amy
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love Napa Tracs

Reviewed on 5/25/2022

Finding warranties , old notes - the way it keeps track of vehicle history has been a huge...

Finding warranties , old notes - the way it keeps track of vehicle history has been a huge blessing as opposed to going through papers in the cabinet, also it saving where the part came from. Its the best.

Pros

Ease of use is my favorite thing about it, though I would change 1-2 things if I could. Item history has got to be my favorite tab, also I love the convenance of transferring parts directly to the work order from Napa pro-link or parts tech.

Cons

I miss the freedom we had to enter something as simple as : Dump trailer , gooseneck trailer on the pre- 3.0 version of tracs , though it did still require a year to be entered in which I usually noted 0 year, but also sometimes the customer thinks it unimportant to provide info in which case I used to enter 0 year and Unknown Vehicle into the vehicle info.

Showing 5 reviews of 226 Read all reviews

NAPA TRACS FAQs

Below are some frequently asked questions for NAPA TRACS.

NAPA TRACS offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

NAPA TRACS has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

NAPA TRACS supports the following languages:

English

NAPA TRACS supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations NAPA TRACS has

NAPA TRACS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

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