About NAPA TRACS

Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Online technical support is available 6 days a week and extended hours are available at no additional charge.

It helps users generate estimates and invoices using real-time data, which is then stored in a secure database on the Napa Tracs website.


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NAPA TRACS Software - NAPA TRACS vehicle details

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Pricing Options

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Features

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.2 /5
(232)
Value for Money
4.2/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support Software
4.4/5

Already have NAPA TRACS?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 232
Marisa
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Highly Recommend

Reviewed on 2022-04-25

We have been using them for a long time and they are constantly updating and keeping up with the...

We have been using them for a long time and they are constantly updating and keeping up with the times. The support is great and have always been able to help me with whatever I need.

Pros

It is very user friendly. We recently switched to Enterprise so we can easily order from Napa, Advance, Worldpac, etc.

Cons

I do not like the coloring on the screen. I liked to be able to easily see when parts were following the pricing rules. I also do not like how the appointment screen looks. It would be nice to be able to see a preview of what the ro is for. I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here.

Jeffrey
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Is a good program. It could be a lot better.

Reviewed on 2022-06-02

For the most part, the program isn't too bad. It is relatively user friendly. In the "Cons" block...

For the most part, the program isn't too bad. It is relatively user friendly. In the "Cons" block is a list of issues that were noticed and some ideas that could make the system more user friendly.

Pros

The Schedule is easy to use. Ordering parts is very easy. ROs are clean and easy to read.

Cons

Shows another workstation in WO when they are not
Unable to edit Part number
Shows zero communication to order (1 on RO, 0 on PO; none in stock)
If unsaved "New" RO is Open, will Default to that one when trying to start another New RO
Anytime a RO is started, it should generate an appointment block
Under "Appointments" tab, allow limiting to a single day.
Receive all open PO’s at once
Can’t drag an item to the bottom, sometimes have trouble dragging the bottom item up
Put key tag number box in appointment window
An option to not print “repair notes” on job ticket
Merging vehicles sometimes erases the history of vehicle moved
Better highlighting of which Sub-Est is open
When doing a “history” search, after taking action (invoicing) going back to the search list, it is not updated, (still shows as a repair order)
Canceling a RO should delete the appointment
When adjusting price, amount does not highlight.
Needs more info when VIN decoding (is it 4X4 for example)
Automatically save and close a RO after __ (20?) minutes of inactivity.
Show how the backup is progressing
A real nice addition, be able to highlight text
At times, the system moves very slow and freezes, requiring a soft restart of TRACS. This can cause all
updates to a RO to be lost.

Anna
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

NAPA Tracs - Legacy

Reviewed on 2022-05-24

Overall we've had a positive experience with NAPA Tracs.

Overall we've had a positive experience with NAPA Tracs.

Pros

We've used this program almost exclusively for the last 12 years. It has much to offer, but as it's been replaced with the Enterprise software, getting support and improvements can be difficult.

The things we like include being able to group all job-related items together; building jobs with labor, parts and sub-items; ensuring POs are received prior to invoicing; noting how our new customers heard about our business; various report options to help us learn about our productivity. We've just moved our Senior Technician to book time and the two reports that reflect book time are mostly helpful, when the data is accurate.

Cons

There is little to no support for the Legacy software, and the team is clear about there being no improvements to this software - that's frustrating. It's pointless to share other frustrations as the Legacy program is not longer offered to start-up shops for use.

Ryan
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

GREAT PRODUCT BUT HAS LIMITATIONS

Reviewed on 2021-01-05

i really like the system but will unfortunately have to change i feel that if i had a stationary...

i really like the system but will unfortunately have to change i feel that if i had a stationary shop location and wasnt on the road contantly that it would be a great system. i use the enterprise version and actually like i stated love it but will have to change so i can adapt and grow my business for the future i will probably return in the future once i have a shop location and am not going back and forth between devices as much

Pros

I love napa Tracs but as a mobile automotive repair business I have found certain limitations it has to be hooked to a laptop for invoicing estimates. unfortunately I will have to be looking for a more mobile option if possible . i like the ability to send and invoice work orders estimates and invoices on the fly with ease of access being able to access mitchell one for my diagnostics and being able to use that system and all the benefits that come with it. i wish i didn't have to use the software of tracs only from my laptop. also it does glitch out but that could be my laptop more than the program you have to have a lot of memory and speed to run the program also processing power is key. it does have a very professional look to the customer when they see the invoices and epicor makes ordering parts and comparing prices across the board a breeze.

Cons

i wish tracs would do a better job of integrating the parts into the work order but in order to do that you have to actually order the parts instead you spend a lot of time copying and pasting part numbers and information from the pro link screen to the work orders and also the way i use it is considering i dont always make the sales cause some customers buy and dont buy i use an item i have made called misc part and then add the part number to the estimate as i go so i can get the estimate written quicker to present to the customer it can be a challenge getting used to the program also anytime you add a new customer even if you get the quote or not they are forever stucj in the system and cant be deleted they can only be hidden. which makes it difficult also. the same with the parts and items you put in they can be altered but never removed.

Ronald
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good overall shop management solution if you have an extremely great computer system.

Reviewed on 2022-05-24

Still plugging along with this hoping things will improve. The platform has the potential to be...

Still plugging along with this hoping things will improve. The platform has the potential to be the best in the industry but needs a ton of cleanup in the code, improvement with the integrations and frankly, the price point is exorbitant for something with as many issues.

Pros

Overall a great shop management tool. Full featured and handles most all aspects of your shop from estimate through invoice along with history and accounting reports.

Cons

The code that drives the software is very klunky. It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to keep up. Be prepared to invest in a computer that is WAY above average in both processor power and ram. Otherwise you'll be restarting your Napa Tracs several times a day to release the memory the software has bogged everything down with. Often by lunch time on a busy day I'll find I "click" a tab and wait upwards of 2 minutes for the software to move. So a restart becomes mandatory. Altogether, this process costs me more time than the otherwise convenient software saves. Additionally, parts tech catalog integration is dismal at best. Works ok for looking up parts across your vendors and transferring said parts to a work order, but you cannot order from it any more. You still have to go to your individual vendor, look the parts up again and then order from there.

Showing 5 reviews of 232 Read all reviews

NAPA TRACS FAQs

Below are some frequently asked questions for NAPA TRACS.

NAPA TRACS offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

NAPA TRACS has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

NAPA TRACS supports the following languages:

English

NAPA TRACS supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations NAPA TRACS has

NAPA TRACS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for NAPA TRACS.