--- description: Detailed reviews on NAPA TRACS based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare NAPA TRACS with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: NAPA TRACS Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Auto Repair Software](/directory/202/auto-repair/software) > [NAPA TRACS](/software/2057637/napa-tracs) # NAPA TRACS Canonical: https://www.getapp.ca/software/2057637/napa-tracs Page: 1 / 12\ Next: [Next page](https://www.getapp.ca/software/2057637/napa-tracs?page=2) > NAPA TRACS is designed for automotive repair shops. The software helps with everything from estimating and invoicing. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Live technical support is available 6 days a week. > > Verdict: Rated **4.2/5** by 261 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of NAPA TRACS NAPA TRACS is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. It also offers profitability analytics for real-time business insights, enabling data-driven decisions to optimize operations and drive growth. It assists with estimating and invoicing, providing real-time pricing access across vendors to streamline customer experience and improve efficiency. It helps users generate estimates and invoices using real-time data, which is then stored in a secure database on the NAPA TRACS website. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 261 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NAPA Auto Parts - **Location**: Atlanta, US - **Founded**: 1928 ## Commercial Context - **Starting Price**: US$109.00 - **Pricing model**: Flat Rate - **Pricing Details**: Unlimited Estimates and Invoices Electronic Parts Ordering Parts Tech Integrated Ordering Mitchell 1 Flat Rate Labor Guide Calendars and Appointments Canned Jobs and Sub Estimates Inventory Management Vin Scanning Reporting M1 ProDemand Repair Information Integrated Time Clock Mitchell 1 Flat Rate Labor Guide Integrated Email System Integrated Marketing via email Cash Drawer Advanced Reporting Technician Productivity Fluid Capacities, Service Bulletins, Specs Free Learning Management System Unlimited Users Unlimited 2-way text messaging TRACSFlow And More\! - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - Accounting Software - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Billing & Invoicing - CRM Software - Chat/Messaging - Customer Database - Customer History - Data Import/Export - Electronic Signature - Employee Scheduling Software - Estimating - Inspection Management - Inventory Management Software - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling ## Integrations (11 total) - 360 Payments - AutoServe1 - AutoVitals - Back Office Suite - OEC - PartsTech - ProDemand - QuickBooks Desktop - QuickBooks Online - RepairLink - TireConnect ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Repair Software](https://www.getapp.ca/directory/202/auto-repair/software) ## Alternatives 1. [ARI](https://www.getapp.ca/software/131559/ari) — 4.6/5 (660 reviews) 2. [AutoLeap](https://www.getapp.ca/software/2039015/autoleap) — 4.8/5 (744 reviews) 3. [AutoRepair Cloud](https://www.getapp.ca/software/124971/autorepair-cloud) — 4.9/5 (163 reviews) 4. [Shopmonkey](https://www.getapp.ca/software/121019/shopmonkey) — 4.6/5 (265 reviews) 5. [Tekmetric](https://www.getapp.ca/software/120663/tekmetric) — 4.7/5 (103 reviews) ## Reviews ### "My opinion" — 5.0/5 > **Joe** | *October 28, 2019* | Food & Beverages | Recommendation rating: 7.0/10 > > **Pros**: Napa has always been a very strong and wise franchise corporation there Auto part stores are worldwide easy to find what you need > > **Cons**: I cannot find anything at all that is wrong with this page ----- ### "Upgrade" — 4.0/5 > **Darlene** | *June 1, 2022* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: I like a lot of the future possibilities. > > **Cons**: tracking the history is a different process. > > I like the system but the service techs don't like the invoicing process as well because we really don't have canned jobs. So if there is something has to be done and you know stuff goes with it . It does not add you have to search for it. ----- ### "Tracs is OK not Great" — 3.0/5 > **Paul** | *May 27, 2022* | Automotive | Recommendation rating: 3.0/10 > > **Pros**: It does what it NEEDS to do for us. Generates invoices and tracks customer history. That's why we have it, that's what it does > > **Cons**: I know the system has many features we do access. This program is "report generating machine"\!\!\! However, I don't want or need 98% of them. And initial training will NEVER cover all the features Tracs has. One must learn by trial and error (with a lot of error sometimes) > > It does basic functions well. Advanced features are difficult to find and hard to implement. I honestly believe the program could do just about anything you wanted to, but you would never find out because it's not user friendly. So, we just use it for invoicing and recordkeeping ----- ### "Be careful" — 4.0/5 > **Mark** | *July 13, 2019* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: works pretty good to do daily repair orders-has some very nice features to run my business-help desk has some of the best people ever-they know the product-usually get things done properly and quickly so you can carry on > > **Cons**: For over 8 years I have been promised that "soon Tracs will allow industry wide ordering that works well" Not true\! Unless you order 99% of your parts from NAPA you will not be happy. Every time I contact Tracs to find out when there will be a fix I'm given another excuse-in their defense I am using the software at no charge right now but I would much rather pay them and have the product they promised to deliver. > > The base program is great-lots of changes from legacy to enterprise-some good some not-many useful features from legacy not in enterprise-NAPA doesn't seem to be interested in suggestions from users-would recommend test driving before buying ----- ### "Excellent automotive shop management\!" — 5.0/5 > **Eric** | *June 1, 2022* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Simple, easy to use. Great integrated labor and parts ordering. Great reporting once you know how to use it. > > **Cons**: System settings menus aren't organized very intuitive. Reporting is great but has a learning curve. > > I've been using Tracs for over 15 years, it's been great. The newest iteration, Enterprise, is great\! ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.ca/software/2057637/napa-tracs?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2057637/napa-tracs) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data