About NAPA TRACS

Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Online technical support is available 6 days a week and extended hours are available at no additional charge.

It helps users generate estimates and invoices using real-time data, which is then stored in a secure database on the Napa Tracs website.


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NAPA TRACS Software - NAPA TRACS vehicle details
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NAPA TRACS Software - NAPA TRACS vehicle details

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NAPA TRACS

4.2 (240)
VS.

Starting Price

US$159.00
month
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month

Pricing Options

Free version
Free trial
Free version
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Features

29
52

Integrations

No integrations found
1

Ease of Use

4.1 (240)
4.6 (87)

Value for Money

4.2 (240)
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Customer Service

4.4 (240)
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Reviews

Overall rating

4.2 /5
(240)
Value for Money
4.2/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support Software
4.4/5

Already have NAPA TRACS?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 240
Marisa
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Highly Recommend

Reviewed on 2022-04-25

We have been using them for a long time and they are constantly updating and keeping up with the...

We have been using them for a long time and they are constantly updating and keeping up with the times. The support is great and have always been able to help me with whatever I need.

Pros

It is very user friendly. We recently switched to Enterprise so we can easily order from Napa, Advance, Worldpac, etc.

Cons

I do not like the coloring on the screen. I liked to be able to easily see when parts were following the pricing rules. I also do not like how the appointment screen looks. It would be nice to be able to see a preview of what the ro is for. I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

This is the only autoshop mgmt software we've used; so for what it's worth, I do recommend it

Reviewed on 2022-05-24

Pros

We are a growing company and Tracs has helped us with our growing pains. We've been using Tracs for just over 3 years and there are many features we haven't utilized yet, but are looking forward to using. One of my favorite features is the subestimate. You can create as many as you need under one work order and using ProDemand estimating makes it easy for even office staff to create estimates.

Cons

When you accept partial payment on an invoice, it prints the payment type and amount on the invoice, but it also prints PAID in bold letters next to the total. There is no balance printed. There is no ability to apply bulk payments to individual invoices without going into each invoice and accepting payment. Also, I wish there was something in the Customer Account Summary that indicated which invoices were paid and which are outstanding. The statement seems to only apply it to the oldest invoice, even if you apply it within the invoice instead a bulk payment.
RepairLink doesn't support Heavy Duty through Tracs.

Alternatives Considered

AutoTraker

Reasons for Switching to NAPA TRACS

We became a NAPA Autocare,
Anna
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

NAPA Tracs - Legacy

Reviewed on 2022-05-24

Overall we've had a positive experience with NAPA Tracs.

Overall we've had a positive experience with NAPA Tracs.

Pros

We've used this program almost exclusively for the last 12 years. It has much to offer, but as it's been replaced with the Enterprise software, getting support and improvements can be difficult.

The things we like include being able to group all job-related items together; building jobs with labor, parts and sub-items; ensuring POs are received prior to invoicing; noting how our new customers heard about our business; various report options to help us learn about our productivity. We've just moved our Senior Technician to book time and the two reports that reflect book time are mostly helpful, when the data is accurate.

Cons

There is little to no support for the Legacy software, and the team is clear about there being no improvements to this software - that's frustrating. It's pointless to share other frustrations as the Legacy program is not longer offered to start-up shops for use.

Jeffrey
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Is a good program. It could be a lot better.

Reviewed on 2022-06-02

For the most part, the program isn't too bad. It is relatively user friendly. In the "Cons" block...

For the most part, the program isn't too bad. It is relatively user friendly. In the "Cons" block is a list of issues that were noticed and some ideas that could make the system more user friendly.

Pros

The Schedule is easy to use. Ordering parts is very easy. ROs are clean and easy to read.

Cons

Shows another workstation in WO when they are not
Unable to edit Part number
Shows zero communication to order (1 on RO, 0 on PO; none in stock)
If unsaved "New" RO is Open, will Default to that one when trying to start another New RO
Anytime a RO is started, it should generate an appointment block
Under "Appointments" tab, allow limiting to a single day.
Receive all open PO’s at once
Can’t drag an item to the bottom, sometimes have trouble dragging the bottom item up
Put key tag number box in appointment window
An option to not print “repair notes” on job ticket
Merging vehicles sometimes erases the history of vehicle moved
Better highlighting of which Sub-Est is open
When doing a “history” search, after taking action (invoicing) going back to the search list, it is not updated, (still shows as a repair order)
Canceling a RO should delete the appointment
When adjusting price, amount does not highlight.
Needs more info when VIN decoding (is it 4X4 for example)
Automatically save and close a RO after __ (20?) minutes of inactivity.
Show how the backup is progressing
A real nice addition, be able to highlight text
At times, the system moves very slow and freezes, requiring a soft restart of TRACS. This can cause all
updates to a RO to be lost.

Tyler
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

NAPA tracs has been extremely beneficial in running my business.

Reviewed on 2018-04-02

Pros

NAPA Tracs allows me to write repairs orders quicker and that allows to help customer's quicker. It has allowed to keep track of inventory and parts ordering. It also helps me track efficiency in the shop. When calling support they have always been helpful in resolving my issue quickly.

Cons

I would like to see a better VIN decoder in the pro link portion of tracs. I would like to see easier ways to generate reports. I would also like to see a better parts return function in Tracs.

Response from NAPA Auto Parts

Tyler,

Thanks for your review.

The VIN Decoder used at NAPA is built and run by the NAPA Catalog Team. They provide us with the toolset used in TAMS, NAPA PROLink as well as NAPA TRACS. TRACS is testing Plate to VIN and a new Vin Decoder right now. It should be rolled out to all customers this by end of Q2 2018. If you contact Support, they can update you immediately.

I will call you on the other two comments. Jon Luttrell, General Manager, NAPA TRACS

Showing 5 reviews of 240 Read all reviews

NAPA TRACS FAQs

Below are some frequently asked questions for NAPA TRACS.

NAPA TRACS offers the following pricing plans:

  • Starting from: US$159.00/month
  • Pricing model: Subscription
  • Free Trial: Available

NAPA TRACS has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

NAPA TRACS supports the following languages:

English

NAPA TRACS supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations NAPA TRACS has

NAPA TRACS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for NAPA TRACS.