About NAPA TRACS
Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Online technical support is available 6 days a week and extended hours are available at no additional charge.
It helps users generate estimates and invoices using real-time data, which is then stored in a secure database on the Napa Tracs website.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to NAPA TRACS
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United States
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to NAPA TRACS
Images
Features
Total features of NAPA TRACS: 40
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Reviews
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- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A great sales tool
Reviewed on 10/3/2018
Tracs has been a great assett to our business, allowing us to easily quote and sell jobs, as well...
Tracs has been a great assett to our business, allowing us to easily quote and sell jobs, as well as order parts and track inventory.
Pros
Tracs is very helpful when it comes to recommending and selling products and services in the automotive industry. I feel one of its best features is the ability to write several estimates under one ticket using the sub estimate feature. This makes it very flexable to show the customer multiple options with several different repairs and options.
Cons
While not a major issue, the thing I like least about using Tracs is having to back up the system every day. Not requiring all users to be logged out before backing up is a major improvement.
Response from NAPA Auto Parts
Hi John, glad you liked the upgrade to the back up process. In our Enterprise platform, NO ONE has to log out during a back up, and back ups can be set to automatically happen multiple times a day.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good overall shop management solution if you have an extremely great computer system.
Reviewed on 5/24/2022
Still plugging along with this hoping things will improve. The platform has the potential to be...
Still plugging along with this hoping things will improve. The platform has the potential to be the best in the industry but needs a ton of cleanup in the code, improvement with the integrations and frankly, the price point is exorbitant for something with as many issues.
Pros
Overall a great shop management tool. Full featured and handles most all aspects of your shop from estimate through invoice along with history and accounting reports.
Cons
The code that drives the software is very klunky. It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to keep up. Be prepared to invest in a computer that is WAY above average in both processor power and ram. Otherwise you'll be restarting your Napa Tracs several times a day to release the memory the software has bogged everything down with. Often by lunch time on a busy day I'll find I "click" a tab and wait upwards of 2 minutes for the software to move. So a restart becomes mandatory. Altogether, this process costs me more time than the otherwise convenient software saves. Additionally, parts tech catalog integration is dismal at best. Works ok for looking up parts across your vendors and transferring said parts to a work order, but you cannot order from it any more. You still have to go to your individual vendor, look the parts up again and then order from there.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
NAPA Tracs - Legacy
Reviewed on 5/24/2022
Overall we've had a positive experience with NAPA Tracs.
Overall we've had a positive experience with NAPA Tracs.
Pros
We've used this program almost exclusively for the last 12 years. It has much to offer, but as it's been replaced with the Enterprise software, getting support and improvements can be difficult.
The things we like include being able to group all job-related items together; building jobs with labor, parts and sub-items; ensuring POs are received prior to invoicing; noting how our new customers heard about our business; various report options to help us learn about our productivity. We've just moved our Senior Technician to book time and the two reports that reflect book time are mostly helpful, when the data is accurate.
Cons
There is little to no support for the Legacy software, and the team is clear about there being no improvements to this software - that's frustrating. It's pointless to share other frustrations as the Legacy program is not longer offered to start-up shops for use.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Napa Tracs liking it
Reviewed on 6/1/2022
Overall I’m really happy with Napa Tracs
Overall I’m really happy with Napa Tracs
Pros
Overall I feel that tracks is a easy system to learn and operate. A lot of the new features in Enterprise make things easy. But there are some areas that could use some improvement.
Cons
Hard to reconcile invoices, would be nice if you could use the escape button like you used to be able to to exit out of something. Would love to be able to customize the color system used to flag things like customers waiting etc.. I really like the new scheduler except when I make appointments for existing customers I am not able to change their information like telephone number or if they’ve gotten a new vehicle I can’t add or delete a vehicle from the scheduler page would be nice to be able to do that all in one step
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love Napa Tracs
Reviewed on 5/25/2022
Finding warranties , old notes - the way it keeps track of vehicle history has been a huge...
Finding warranties , old notes - the way it keeps track of vehicle history has been a huge blessing as opposed to going through papers in the cabinet, also it saving where the part came from. Its the best.
Pros
Ease of use is my favorite thing about it, though I would change 1-2 things if I could. Item history has got to be my favorite tab, also I love the convenance of transferring parts directly to the work order from Napa pro-link or parts tech.
Cons
I miss the freedom we had to enter something as simple as : Dump trailer , gooseneck trailer on the pre- 3.0 version of tracs , though it did still require a year to be entered in which I usually noted 0 year, but also sometimes the customer thinks it unimportant to provide info in which case I used to enter 0 year and Unknown Vehicle into the vehicle info.
NAPA TRACS FAQs
Below are some frequently asked questions for NAPA TRACS.Q. What type of pricing plans does NAPA TRACS offer?
NAPA TRACS offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of NAPA TRACS?
NAPA TRACS has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does NAPA TRACS support?
NAPA TRACS supports the following languages:
English
Q. Does NAPA TRACS support mobile devices?
NAPA TRACS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does NAPA TRACS integrate with?
We do not have any information about what integrations NAPA TRACS has
Q. What level of support does NAPA TRACS offer?
NAPA TRACS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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