NAPA TRACS
About NAPA TRACS
Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Online technical support is available 6 days a week and extended hours are available at no additional charge.
It helps users generate estimates and invoices using real-time data, which is then stored in a secure database on the Napa Tracs website.
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great data tracking, and point of sale program
Reviewed on 2018-03-29
Helped me gather and retain much more customer and vehicle information than I previously had. Much...
Helped me gather and retain much more customer and vehicle information than I previously had. Much easier to search back through past services and repairs.
Pros
I like the options and functionality it offers. I need to go through more training to learn how to use the rest of it, but what I've used so far is great.
Cons
Occasionally changes pricing if I've adjusted it on a work order. So I invoice it out and have to go back and change it to what I had previously quoted.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome Software
Reviewed on 2022-05-26
I really enjoy the ease of use with the program.
I really enjoy the ease of use with the program.
Pros
My favorite feature about this software is the profitability worksheet. It clearly shows me what I set me goals to be and if we meet them.
Cons
The part I liked least is not being able to change the Invoice date. It is needed randomly and would be a useful feature.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
NAPA has been around a long time yet they still hire agents who are very unfriendly & easily...
Reviewed on 2023-10-04
The phone agents always put me on hold, and are easily angered or not wanting to help.
The phone agents always put me on hold, and are easily angered or not wanting to help.
Pros
Close to our home with the parts we need.
Cons
The exorbitant prices higher than everyone.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Happy with Napa Tracs
Reviewed on 2022-06-01
Wonderful
Wonderful
Pros
I like the conveinence the service, and the simplicity of it!
Cons
Not ideal to what is being used now. Napa Tracs makes more sense
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love Napa Tracs and the support behind their product is amazing!
Reviewed on 2022-06-06
My work orders and invoices look more modern, professional. We are able to search not only NAPA but...
My work orders and invoices look more modern, professional. We are able to search not only NAPA but all parts vendors on one screen and see their availability. I am able to run many reports and have help customizing to my shop . All the way from the TRACS rep, conversion team, daily access to the National Trainer and the support hotline, no other company offers that support. I have an amazing team behind me. Well done NAPA and NAPA TRACS!
Pros
It is up to date, user friendly, invoices and work order look professional with my customers, integrates well with many other software/products. As Tracs users, we have access to the National Trainer, [SENSITIVE CONTENT]DAILY (Mon-Fri). Also the support team behind Tracs is very knowledgeable and helpful. They are awesome. We used Mitchel 1 for 20 years and I am so happy we switched to Napa TRACS!
Cons
I have asked for some features with Accounts Receivable. I have been told they are working on those and it will be in an update soon. The best part is if you work with the National Trainer which to my knowledge no others have to offer, they listen, will help in anyway they can and they work to improve their product constantly!
NAPA TRACS FAQs
Below are some frequently asked questions for NAPA TRACS.Q. What type of pricing plans does NAPA TRACS offer?
NAPA TRACS offers the following pricing plans:
- Starting from: US$109.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of NAPA TRACS?
NAPA TRACS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does NAPA TRACS support?
NAPA TRACS supports the following languages:
English, Spanish
Q. Does NAPA TRACS support mobile devices?
NAPA TRACS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does NAPA TRACS integrate with?
NAPA TRACS integrates with the following applications:
360 Payments, AutoServe1, PartsTech, RepairLink, TireConnect
Q. What level of support does NAPA TRACS offer?
NAPA TRACS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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