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NAPA TRACS

4.2 (258)
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Web-based platform for automotive repair shops

About NAPA TRACS

Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. It also offers profitability analytics for real-time business insights, enabling data-driven decisions to optimize operations and drive growth.

It assists with estimating and invoicing, providing real-time pricing access across vendors to streamline customer experience and improve efficiency. It helps users generate estimates and invoices using real-time data, which is then stored in a secure database on the Napa Tracs website.


Images

NAPA TRACS Software - NAPA TRACS vehicle information
NAPA TRACS Software - NAPA TRACS sales report
NAPA TRACS Software - NAPA TRACS analytics
NAPA TRACS Software - NAPA TRACS inventory management
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Not sure about NAPA TRACS? Compare with a popular alternative Show more details

NAPA TRACS

4.2 (258)
VS.
Most reviewed

Starting Price

US$109.00
month
US$199.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

39
58

Integrations

11
7

Ease of Use

4.1 (258)
4.7 (742)

Value for Money

4.2 (258)
4.7 (742)

Customer Service

4.4 (258)
4.9 (742)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Show more details

AutoLeap

4.8
#1 Alternative to NAPA TRACS
AutoLeap is a cloud-based shop management software built for auto repair shops to streamline operations, boost customer...

Shop-Ware

4.8
#2 Alternative to NAPA TRACS
Shop-Ware is a cloud-based auto repair software designed for single and multi-shop operators that handles vehicle...

ARI

4.6
#3 Alternative to NAPA TRACS
Features: client, vehicle, inventory management; estimates and invoicing; online booking, inspections, expense...

AutoRepair Cloud

4.9
#4 Alternative to NAPA TRACS
AutoRepair Cloud is an automobile repair management software that helps businesses handle operations such as estimate...

Overall rating

4.2 /5
(258)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support Software
4.4/5

81%
recommended this app
Sort by

258 Reviews

Joe
Joe Show more details
Overall rating
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

My opinion

Reviewed on 2019-10-28

Pros

Napa has always been a very strong and wise franchise corporation there Auto part stores are worldwide easy to find what you need

Cons

I cannot find anything at all that is wrong with this page

Michael
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Good product.

Reviewed on 2022-06-01

Pros

Easy to use and easy to make estimates. Easy to look up NAPA pricing.

Cons

I wish there was a way to add in additional owner info, like with a married couple, who wish I would call the one or the other at certain times. If there was a spot for two owners and a way to differentiate the phone numbers for each that would be very helpful.

Paul
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Tracs is OK not Great

Reviewed on 2022-05-27

It does basic functions well. Advanced features are difficult to find and hard to implement. I...

It does basic functions well. Advanced features are difficult to find and hard to implement. I honestly believe the program could do just about anything you wanted to, but you would never find out because it's not user friendly. So, we just use it for invoicing and recordkeeping

Pros

It does what it NEEDS to do for us. Generates invoices and tracks customer history. That's why we have it, that's what it does

Cons

I know the system has many features we do access. This program is "report generating machine"!!! However, I don't want or need 98% of them. And initial training will NEVER cover all the features Tracs has. One must learn by trial and error (with a lot of error sometimes)

Jim
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Jim TRACS Review

Reviewed on 2022-06-07

It is ok

It is ok

Pros

We use the Work Orders, Invoices, Purchase Orders

Cons

Finding a part used with a customer by description would be nice

John
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

My thoughts on NAPA Tracs

Reviewed on 2022-06-03

Pros

I really like vin decoder to save me from typing vin in manually

Cons

Repair info for older vehicles is not supported

NAPA TRACS FAQs

Below are some frequently asked questions for NAPA TRACS.

NAPA TRACS offers the following pricing plans:

  • Starting from: US$109.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Unlimited Estimates and Invoices Electronic Parts Ordering Parts Tech Integrated Ordering Mitchell 1 Flat Rate Labor Guide Calendars and Appointments Canned Jobs and Sub Estimates Inventory Management Vin Scanning Reporting M1 ProDemand Repair Information Integrated Time Clock Mitchell 1 Flat Rate Labor Guide Integrated Email System Integrated Marketing via email Cash Drawer Advanced Reporting Technician Productivity Fluid Capacities, Service Bulletins, Specs Free Learning Management System Unlimited Users Unlimited 2-way text messaging TRACSFlow And More!

NAPA TRACS has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

NAPA TRACS supports the following languages:

English, Spanish

NAPA TRACS supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NAPA TRACS integrates with the following applications:

360 Payments, AutoServe1, AutoVitals, Back Office Suite, OEC, PartsTech, ProDemand, QuickBooks Desktop, QuickBooks Online, RepairLink, TireConnect

NAPA TRACS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for NAPA TRACS.

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