--- description: Detailed reviews on Zoho Voice based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Zoho Voice with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Voice Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Zoho Voice](/software/2057395/zoho-voice) # Zoho Voice Canonical: https://www.getapp.ca/software/2057395/zoho-voice Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2057395/zoho-voice?page=2) > Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications. > > Verdict: Rated **4.0/5** by 46 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho Voice What type of Pricing plan does Zoho Voice offer? Zoho Voice offers business telephony and Contact Center solutions to cater to the needs of an organization. Starting from $10 per user in Business Tele Who are the typical users of Zoho Voice? Zoho Voice is for large enterprises, mid-size businesses, non-profits, public administrations, small businesses, and sales, support, and marketing teams of an organization. What languages are supported? Chinese simplified, English, German, Dutch, French, Spanish, and Japanese. What other apps does Zoho Voice integrate with? Zoho CRM, Zoho Desk, Zoho Cliq, Zoho Meeting, Zoho Recruit, Bigin by Zoho, ManageEngine SDP on Cloud. What level of support does Zoho Voice offer? 24/5 phone, chat, email, and knowledge base. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 46 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$34.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Business Phone Edition: 1. Solo - Free (call charges applicable) 2. Team - $100/month for 10 users (1000 free outgoing mins, unlimited free incoming) 3. Office - $300/month for 30 users (2000 free outgoing mins, unlimited free incoming) 4. Corporate - $1000/month for 100 users (5000 free outgoing mins, unlimited free incoming) Enterprise Telephony Edition: 1. Basic - $34/user/month 2. Standard(Zoho friendly) - $49/month for 1 Admin and 10 Zoho agents (Imported from CRM, Desk, Recruit, or Bigin) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Dutch, English, French, German, Portuguese, Spanish - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (7 total) - Bigin by Zoho CRM - Zoho CRM - Zoho Desk - Zoho Meeting - Zoho One - Zoho Recruit - Zoho Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software) - [Call Tracking Software](https://www.getapp.ca/directory/749/call-tracking/software) - [IVR Software](https://www.getapp.ca/directory/289/ivr/software) - [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) ## Alternatives 1. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (468 reviews) 2. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (888 reviews) 3. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (919 reviews) 4. [VoIP.ms](https://www.getapp.ca/software/2035391/voip-ms) — 4.8/5 (698 reviews) 5. [CallHippo](https://www.getapp.ca/software/107461/callhippo) — 4.4/5 (692 reviews) ## Reviews ### "Ziva Cleaning- Zoho Review" — 5.0/5 > **Derek** | *November 22, 2024* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: I love the integration between Zoho Voice and Bigin CRM > > **Cons**: nothing, it is great. I struggled to set up initially but after viewing set up tutorials by this youtuber I found it very easy. This is the link "https://youtu.be/lafnRW2d\_wI?si=i9JCQFCBR3gmK6ft > > I have not had it for a super long duration but for now its seamless integration with Bigin is great and the pricing is good too. ----- ### "Good product" — 4.0/5 > **Yonatan** | *October 15, 2024* | Alternative Medicine | Recommendation rating: 7.0/10 > > **Pros**: Easy setup across multiple devices, I already use Zoho ecosystem so Voice was a no-brainer. > > **Cons**: Pricing for additional agents is too high ----- ### "Cheap - ....." — 2.0/5 > **Anonymous User** | *November 22, 2024* | Marketing & Advertising | Recommendation rating: 3.0/10 > > **Pros**: Just the cost. Not much else to like .. > > **Cons**: Poor call quality and not many features. > > Not very impressed, despite the cheap cost ----- ### "Seamless, Professional, and Easy-to-Implement Voice Solution" — 4.0/5 > **Lance** | *September 25, 2024* | Executive Office | Recommendation rating: 9.0/10 > > **Pros**: Zoho Voice is incredibly easy to implement, allowing businesses to quickly transition to their system without hassle. The platform provides an impressive suite of tools that cater to the diverse needs of businesses, helping them present a professional image through customizable settings. Features like IVR, custom hold music, call queues, warm and direct transfers, scheduled text messages, and system integrations make managing communications effortless and highly effective. The flexibility to configure these features according to business-specific needs is a major advantage, allowing us to tailor our phone system exactly how we want it. > > **Cons**: While Zoho Voice offers a lot of great features, there are a few areas for improvement. The mobile app sometimes faces connectivity issues, which can be frustrating. Additionally, the text messaging feature is limited to one-on-one messages, with no option for group texting, which would be beneficial. The unlimited plans are only available for annual subscriptions, which can be expensive for small businesses that prefer a monthly payment option. Lastly, the integration with Zoho Creator workflows is missing, which would greatly enhance the overall experience for users of the Zoho ecosystem. > > Overall, as a Zoho One user, we are very pleased with Zoho Voice. The platform is user-friendly, robust, and offers a lot of value. Zoho continues to improve their products, and we appreciate the regular updates that add new features and enhancements. Zoho Voice has significantly streamlined our communication system, helping us operate more efficiently and professionally. Despite a few minor issues, it’s a great product that we’d definitely recommend to other businesses looking for a solid, integrated phone solution. ----- ### "The most user-friendly VoIP system out there\!" — 5.0/5 > **Oscar** | *October 9, 2024* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: its design is super user-friendly, easy to understand. > > **Cons**: There is lack of guidance on how to do 10DLC compliance certification correctly. > > Its been good so far and I am hoping this changes to great in the near future ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2057395/zoho-voice?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2057395/zoho-voice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data