--- description: Detailed reviews on inconnect based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare inconnect with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: inconnect Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [inconnect](/software/2057354/inconcert-omnichannel-contact-center) # inconnect Canonical: https://www.getapp.ca/software/2057354/inconcert-omnichannel-contact-center Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2057354/inconcert-omnichannel-contact-center?page=2) > inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction. > > Verdict: Rated **3.9/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of inconnect Omnichannel Distribution: Improve your operation results by distributing customer interactions intelligently to the agents most qualified to respond successfully. Regardless of which channel your customers choose, configure your distribution rules to fit your business strategies.Powerful inConcert algorithms allow you to factor in the customer’s individual contact history and all your business systems’ data to achieve the most personalized and efficient response on every contact. Universal interaction queue: inConcert provides agents with a unified omnichannel and collaborative interaction queue to respond to calls, chats, email, web, and customer contact made on WhatsApp, Facebook, Twitter, and Instagram. It ensures you have a centralized and unique point of access for all customer communications, allowing you to provide a fully integrated response to every customer. From the same screen, agents can access past customer interaction outcomes in real-time, along with your business’s entire knowledge base for a fully optimized customer response. Multimodal dialing: Access advanced functionalities that ensure agents spend more time talking and interacting with customers than trying to reach them. Increase actual time spent talking with customers by up to 300% with predictive dialing, call progress analysis, and answering machine detection. inConcert’s predictive algorithms find the perfect equilibrium between dialing frequency and agent availability, maximizing time spent with customers and minimizing dropped calls. Integration: Omnichannel Contact Center offers the most complete integration capabilities in the industry. It starts with being pre-configured to integrate with inConcert’s technology portfolio of marketing and sales, CRM, help desk and collections applications and WFM, speech analytics, and quality monitoring systems. Omnichannel Contact Center also offers plug-and-play connectivity with the mostimportant CRM tools in the market, such as Salesforce, Dynamics, or Sugar. Integration with other applications and business process systems is simple with APIs and its native middleware platform. Intelligent self-service: Intelligent and efficient 24/7 self-service capabilities give your customers the choice to receive personalized service with no wait times. inConcert makes it easy to implement IVR applications that support process automation and systems integration, as well as voice technologies. Take your customer self-service functions to the next level with chatbots and virtual assistants powered by natural voice response and automated speech recognition delivering a differentiated customer experience while allowing agents for more complex, high-value tasks. Supervision and collaboration across all channels: Ensure completion of your service goals across all channels of communication. Increase your contact center’s productivity and support agents when needed. Omnichannel Contact Center includes a powerful multi-channel supervision tool with advanced monitoring and collaboration functions that deliver minute-by-minute operational control. Reporting and analysis: Build your business intelligence using a report generation tool that gives you a deep view of individual channels and their totality, combined with input from your other data streams. Omnichannel Contact Center helps you successfully manage operations with productivity indicators constantly updated in real-time, so you reduce operation times, increase productivity and meet service level requirements. Omni-channel recordingWhether recording your Contact Center’s interactions because of regulations or just a portion to maximize quality and contact management, inConcert provides a powerful voice and agent screen recording system, as well as Unified configuration: Simplify your contact center management and configure your omnichannel platform simply and efficiently with a powerful web-based administrator covering your entire operationfrom a single interface. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 19 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: inConcert - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Flat Rate - **Pricing Details**: Price per licence - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Arabic, English, French, Portuguese, Spanish - **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Mexico, Paraguay, Peru, Portugal, Spain, United States, Uruguay ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Query - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Appointment Management - Appointment Scheduling Software - Archiving & Retention - Audience Targeting - Audio Capture - Augmented Analytics - Auto-Dialer - Automated Responses ## Integrations (5 total) - Instagram - SMS Marketing Services - Twitter/X - WhatsApp - YouTube ## Support Options - Knowledge Base Software - 24/7 (Live rep) ## Category - [IVR Software](https://www.getapp.ca/directory/289/ivr/software) ## Related Categories - [IVR Software](https://www.getapp.ca/directory/289/ivr/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Business Intelligence Software](https://www.getapp.ca/directory/318/business-intelligence/software) - [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software) - [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (314 reviews) 4. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (914 reviews) ## Reviews ### "Excellent omnichannel platform" — 5.0/5 > **Daniel** | *June 9, 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Price, product quality, commercial attention, support > > **Cons**: Nothing, it is a product that continues to evolve over the years, fully recommended > > Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software ----- ### "A good runner up in a very competitive market" — 4.0/5 > **Verified Reviewer** | *November 16, 2022* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: The developer teams are very good, this guys can integrate anything to anyone > > **Cons**: Maybe they need more presence in they objetive markets like America > > A very good experience, but an extra hand in the deployment proccess can be apreciated ----- ### "A very complete product, but very difficult to configure" — 3.0/5 > **Reda** | *February 15, 2023* | Marketing & Advertising | Recommendation rating: 3.0/10 > > **Pros**: Good inconming interaction managementOmnichannelBots > > **Cons**: Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond ----- ### "Una plataforma confiable y en evolución" — 4.0/5 > **Michel** | *September 18, 2025* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: Lo que más me ha gustado de Inconnect es la facilidad que brinda para gestionar y trabajar en las diferentes campañas dentro de una misma plataforma, lo que hace que el trabajo sea más ágil y organizado. > > **Cons**: es que en ocasiones se producen desconexiones repentinas y algunas fallas intermitentes en la conexión con las cuentas de correo, lo que puede interrumpir el flujo de trabajo. > > En general, mi experiencia con Inconnect ha sido buena. Es una plataforma confiable que permite gestionar diversas campañas de manera centralizada, optimizando el trabajo, y además se perciben mejoras constantes en los productos ofrecidos. ----- ### "Valoración Inconnect" — 4.0/5 > **Miguel** | *September 10, 2025* | Higher Education Software | Recommendation rating: 8.0/10 > > **Pros**: Es muy flexible. Permite diferentes tipos de configuración. Es un producto robusto y confiable con un buen equipo detrás. > > **Cons**: A veces es difícil de configurar dadas todas las opciones que tienes. Los desarrollos no son todo lo rápidos que nos gustaría ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2057354/inconcert-omnichannel-contact-center?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2057354/inconcert-omnichannel-contact-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | ----- ## Structured Data