---
description: Detailed reviews on Critique based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Critique with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Critique Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [Critique](/software/2057074/critique)

# Critique

Canonical: https://www.getapp.ca/software/2057074/critique

> Reputation Management by Yanolja Cloud Solution collects, tracks, manages, and responds to hotel reviews received through various channels. It enables managers in the hospitality industry to instill trust and gives customers a clear view of the hotel's services.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Critique

Centralized Review Monitoring

Track guest reviews from multiple platforms such as Google, TripAdvisor, OTAs, and booking sites from a single dashboard. This eliminates the need to check multiple websites individually and ensures hotel teams never miss important feedback.

Faster Response to Guest Feedback

Respond to guest reviews directly from one platform without switching between different review sites. Quick and consistent responses help demonstrate that the hotel values guest feedback and actively engages with customers.

Stronger Online Reputation

Monitoring and responding to reviews helps hotels build trust with potential guests. Positive online engagement strengthens brand credibility and can directly influence booking decisions.

Better Understanding of Guest Sentiment

Sentiment analysis tools help hotels understand how guests feel about their stay. By analyzing review content, hotels can identify service strengths and areas that require improvement.

Actionable Performance Insights

Detailed reports and graphical insights allow hotels to evaluate the performance of different services and departments. These insights help management identify patterns in feedback and make data-driven service improvements.

Simplified Review Management

Organize and categorize reviews based on required actions. This helps hotel teams quickly identify critical feedback, prioritize responses, and manage large volumes of reviews efficiently.

Multilingual Review Translation

Automatically translate guest reviews written in different languages, allowing hotel teams to understand and respond to feedback from international guests without language barriers.

Faster Communication with Guests

Use pre-drafted response templates to reply to reviews quickly while maintaining consistent messaging. Templates reduce response time and help teams manage feedback more efficiently.

Encourage More Guest Reviews

The platform supports review collection initiatives, including integration with review programs that encourage guests to share their feedback. More reviews increase online visibility and credibility.

Identify Service Strengths and Weaknesses

The system evaluates guest feedback to highlight the hotel’s most appreciated services as well as areas that need improvement. This helps management continuously enhance service quality.

Department-Level Improvement

Reviews can be shared directly with relevant departments, enabling teams to quickly address service issues and improve operational performance.

Showcase Positive Reviews

Hotels can highlight positive reviews on their booking engine or marketing channels, helping build trust and influence potential guests during the booking process.

Competitor Benchmarking

Access competitor rating insights to understand market positioning and identify opportunities to improve guest satisfaction compared to nearby properties.

Improved Guest Experience

By continuously monitoring feedback and acting on guest concerns, hotels can enhance service quality and deliver better guest experiences over time.

Increased Booking Potential

Strong online reviews and proactive engagement help attract more travelers, as many guests rely on reviews before making a booking decision.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Yanolja Cloud Solution
- **Location**: Gujarat, India
- **Founded**: 2005

## Commercial Context

- **Starting Price**: ₹15.00
- **Pricing Details**: Reputation Management by Yanolja Cloud Solution is an intelligent reputation management solution designed to help hotels monitor, manage, and strengthen their online reputation from one unified platform. In today’s digital-first hospitality landscape, guest reviews directly influence booking decisions, making reputation management a critical part of business success.

It automatically collects and organizes guest reviews from leading OTAs and review platforms, giving hoteliers a centralized view of their online feedback. With real-time alerts and a simple response interface, hotel teams can quickly respond to guest reviews, address concerns, and maintain a positive brand image across multiple channels.

The platform also provides insightful analytics and sentiment tracking that help hotels understand guest feedback patterns, identify service gaps, and uncover opportunities to improve guest experiences. By turning feedback into actionable insights, this solution enables hotels to make smarter operational decisions and continuously enhance service quality.

Designed to simplify reputation management, it reduces the time and effort required to track reviews across different websites while helping teams stay proactive in their guest communication. This allows hoteliers to focus more on delivering memorable experiences while maintaining a strong and trusted online presence.

Effortless to use and consciously priced, Reputation by Yanolja Cloud Solution is built to scale with hospitality businesses of all sizes, from independent hotels and boutique properties to large hotel groups, helping them build stronger guest relationships, improve ratings, and drive long-term growth.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana and 151 more

## Features

- Alerts/Notifications
- Automated Responses
- Brand Management Software
- CRM Integration
- Competitive Analysis
- Customer Advocacy Software
- Customer Experience Management
- Customizable Reports
- Dashboard Software
- Engagement Tracking
- Media Monitoring
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing

## Integrations (3 total)

- Booking Engine
- Channel Manager
- PMS Cloud

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software)

## Related Categories

- [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software)
- [Reputation Management Software](https://www.getapp.ca/directory/873/reputation-management/software)

## Alternatives

1. [GiveMe5.ai](https://www.getapp.ca/software/182703/grab-your-reviews) — 4.7/5 (86 reviews)
2. [Trustpilot](https://www.getapp.ca/software/113149/trustpilot) — 4.5/5 (1202 reviews)
3. [TrueReview](https://www.getapp.ca/software/2043135/truereview) — 5.0/5 (150 reviews)
4. [Birdeye](https://www.getapp.ca/software/112535/birdeye) — 4.7/5 (702 reviews)
5. [Swell](https://www.getapp.ca/software/118523/swell-cx) — 4.6/5 (355 reviews)

## Reviews

### "Saves time" — 5.0/5

> **Verified Reviewer** | *September 4, 2018* | Hospitality | Recommendation rating: 9.0/10
> 
> **Pros**: I can create a template and just click and send a thank you message (or another type of response) in one click.
Reviews can be auto-translated into my language.
Good price.
> 
> **Cons**: You can share good reviews via twitter, it would be good if share button offered more options (facebook, g+..)

## Links

- [View on GetApp](https://www.getapp.ca/software/2057074/critique)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/marketing-software/a/critique/> |
| en-AE | <https://www.getapp.ae/software/2057074/critique> |
| en-AU | <https://www.getapp.com.au/software/2057074/critique> |
| en-CA | <https://www.getapp.ca/software/2057074/critique> |
| en-GB | <https://www.getapp.co.uk/software/2057074/critique> |
| en-IE | <https://www.getapp.ie/software/2057074/critique> |
| en-NZ | <https://www.getapp.co.nz/software/2057074/critique> |
| en-SG | <https://www.getapp.sg/software/2057074/critique> |
| en-ZA | <https://www.getapp.za.com/software/2057074/critique> |

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