---
description: Detailed reviews on Expertflow Contact Center based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Expertflow Contact Center with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Expertflow Contact Center Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [Expertflow Contact Center](/software/2056846/expertflow-contact-center)

# Expertflow Contact Center

Canonical: https://www.getapp.ca/software/2056846/expertflow-contact-center

> Expertflow Contact Center integrates voice, chat, video, web \& social media channels with market-leading AI and CRM solutions to automate and enhance customer experience. We equip agents with knowledgebase and CRM integrated bots and tools thus considerably reducing call handling time.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Expertflow Contact Center

Improve your customer experience (CX)

a). Allow your clients to call you from their phone or from their Webbrowser by using WebRTC voice, video, and screen share
b). Enable clients to contact you  over any chat channel (SMS, FB Messenger, Whatsapp,..) with Hybrid Chat and automate with any Chatbot (Dialogflow, IBM Watson, Microsoft Bot framework,..)
c). Automate voice calls with an IVR and optional virtual assistants such as Google Dialogflow or Microsoft Speech
d). Use ACD (automated call distribution) with Skill-Based Routing
e). Reporting
f). Voice recording
g). SSO and LDAP integration
h). Use Microsoft Teams as an optional telephony client

## About the vendor

- **Company**: Expertflow
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$35.00
- **Pricing model**: Per User
- **Pricing Details**: per concurrent agent
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Switzerland

## Features

- Activity Dashboard
- Agent Interface
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM Software
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Tracking Software
- Call Transfer
- Caller ID
- Chat/Messaging
- Chatbot Software
- Computer Telephony Integration
- Contact Management Software
- Customer History

## Support Options

- Chat

## Category

- [Contact Centre Quality Assurance Software](https://www.getapp.ca/directory/3834/contact-center-quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.getapp.ca/directory/3834/contact-center-quality-assurance/software)
- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)
- [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software)

## Alternatives

1. [Zoho Desk](https://www.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2212 reviews)
2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1781 reviews)
3. [JustCall](https://www.getapp.ca/software/2047760/justcall) — 4.1/5 (224 reviews)
4. [Five9](https://www.getapp.ca/software/91276/five9) — 4.2/5 (481 reviews)
5. [Genesys Cloud CX](https://www.getapp.ca/software/104597/genesys-cloud) — 4.3/5 (262 reviews)

## Links

- [View on GetApp](https://www.getapp.ca/software/2056846/expertflow-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/expertflow-contact-center/> |
| en-AE | <https://www.getapp.ae/software/2056846/expertflow-contact-center> |
| en-AU | <https://www.getapp.com.au/software/2056846/expertflow-contact-center> |
| en-CA | <https://www.getapp.ca/software/2056846/expertflow-contact-center> |
| en-GB | <https://www.getapp.co.uk/software/2056846/expertflow-contact-center> |
| en-IE | <https://www.getapp.ie/software/2056846/expertflow-contact-center> |
| en-NZ | <https://www.getapp.co.nz/software/2056846/expertflow-contact-center> |
| en-SG | <https://www.getapp.sg/software/2056846/expertflow-contact-center> |
| en-ZA | <https://www.getapp.za.com/software/2056846/expertflow-contact-center> |

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