---
description: Detailed reviews on Cisco Finesse based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Cisco Finesse with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Cisco Finesse Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [Cisco Finesse](/software/2056587/cisco-finesse)

# Cisco Finesse

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> Cisco Finesse is a digital contact center solution that enhances customer and agent experience with robust features such as direct call transfers, real-time coaching, internal communication channels, call monitoring, and advanced analytics to understand areas of improvement.  The system integrates with multiple Cisco communications solutions to provide a unified customer experience while also securely transfering data from one system to another.
> 
> Verdict: Rated **4.9/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 11 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cisco
- **Founded**: 2010

## Commercial Context

- **Pricing Details**: Please contact Cisco for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Agent Interface
- Alerts/Notifications
- Automated Routing
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Transfer
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Customer Experience Management
- Customer History
- Customizable Reports
- Dashboard Software
- Email Management Software

## Integrations (1 total)

- Cisco Unified Communications Manager

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Contact Centre Quality Assurance Software](https://www.getapp.ca/directory/3834/contact-center-quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.getapp.ca/directory/3834/contact-center-quality-assurance/software)
- [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software)
- [Team Communication Software](https://www.getapp.ca/directory/1257/team-communication/software)
- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)
- [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18781 reviews)
2. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3415 reviews)
3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1780 reviews)
4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4079 reviews)
5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1721 reviews)

## Reviews

### "Cisco FINESSE, AT IT'S FINEST\!" — 5.0/5

> **Charity Mae** | *June 21, 2023* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: I like how easy for me to use it and can communicate with my customer well
> 
> **Cons**: so far, everything is going well kudos\!

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### "Cisco puts the 'Fine' in Finesse\!" — 5.0/5

> **Rico** | *December 7, 2023* | Government Relations | Recommendation rating: 9.0/10
> 
> **Pros**: Great overall platform that is as reliable as it is scalable.  It allows multiple departments and teams to be set up in the call center queue to take various calls from clients in either an office or work-from-home environment.
> 
> **Cons**: Not much to dislike overall.  It meets all of our needs from cost and functionality standpoints.
> 
> We've had a great experience while using Finesse.  That goes from the administrative side down to the end users who take calls daily using this platform.

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### "Finesse review" — 5.0/5

> **Nathaniel** | *May 4, 2025* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Allows me to see active teammates and helps with logging my calls.
> 
> **Cons**: Can be finicky and randomly disconnect from the phone app not tracking any calls.

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### "Cisco finesse" — 5.0/5

> **Farid** | *November 15, 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: The interface is clean and user-friendly, making it easy for agents to manage calls, chats, and other tasks efficiently.
> 
> **Cons**: Cisco Finesse can be expensive for smaller organizations, especially when factoring in licensing and potential infrastructure costs

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### "Cisco finesse review" — 5.0/5

> **Vishal** | *November 9, 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Cisco Finesse is highly appreciated for its user-friendly interface tailored to contact center environments.
> 
> **Cons**: Cisco finesse can be more improve by upgrading its api

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## Links

- [View on GetApp](https://www.getapp.ca/software/2056587/cisco-finesse)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/cisco-finesse/> |
| en-AE | <https://www.getapp.ae/software/2056587/cisco-finesse> |
| en-AU | <https://www.getapp.com.au/software/2056587/cisco-finesse> |
| en-CA | <https://www.getapp.ca/software/2056587/cisco-finesse> |
| en-GB | <https://www.getapp.co.uk/software/2056587/cisco-finesse> |
| en-IE | <https://www.getapp.ie/software/2056587/cisco-finesse> |
| en-NZ | <https://www.getapp.co.nz/software/2056587/cisco-finesse> |
| en-SG | <https://www.getapp.sg/software/2056587/cisco-finesse> |
| en-ZA | <https://www.getapp.za.com/software/2056587/cisco-finesse> |

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