ClickPost
About ClickPost
ClickPost is a cloud-based multi-carrier shipping solution enhancing delivery experiences and post-purchase customer engagement. It operates across North America, Europe, the Middle East, and APAC.
ClickPost has an ML-run carrier recommendation engine to analyze carrier performances. It considers factors beyond weight of the parcel and shipping rate. It examines the RTO% of carriers, the number of converted failed deliveries, customer feedback on the delivery experience, etc. It considers your business priorities to list the most suitable courier partners for each shipment.
At the same time, ClickPost gives high priority to your user experience. Thus, it has designed a multi-functional, intuitive dashboard with a unified view. You can manage all your shipments, edit their details, cancel orders placed with a carrier, and get proof of deliveries from selected carriers. You can also generate shipping labels, return labels, and Airway bills in bulk from our all-comprehensive dashboard.
ClickPost’s integrated tracking is the go-to solution for all your order-tracking needs. It displays real-time shipment tracking data by pulling data from carrier systems. This makes it simpler to keep track of minute changes to your orders, from dispatch to final delivery, like delays, allowing you to take action quickly.
ClickPost has raised the industry standard for branded communication. Send customizable order notifications to customers across multiple channels, like WhatsApp, SMS, Email, and IVRS. Multi-lingual notifications help add that personal touch. Moreover, we create outstanding tracking pages that are white-labeled to highlight your brand identity. These include marketing assets like product recommendations that add to your cross-selling efforts.
One of the USPs of ClickPost is returns management. ClickPost helps select suitable carriers for your order pick-up and sends milestone based notifications to customers. Our self-service branded returns portal is configured with your return policy. Once a customer requests a return, it is automatically accepted if all conditions are met. You can also manually accept/reject returns. ClickPost Returns Plus app is available for Shopify Merchants.
Another benefit of integrating with ClickPost is resolving shipping exceptions like failed deliveries. Once a failed delivery is notified, customers are messaged seeking the cause. Carriers are then updated to ensure successful delivery re-attempt, keeping RTO% low.
Key benefits of ClickPost
- Automate shipping tasks and select couriers intelligently with an ML-driven courier recommendation engine.
ClickPost is a multi-carrier integration solution that automates essential shipping tasks to increase efficiency. It is tied with 350+ carriers across 200+ countries that you can connect with in 1 day. You can generate shipping labels in bulk, get proof of deliveries, and get serviceability data. A data-driven carrier recommendation engine uses ML to analyze several variables considering your business priorities.
- Seamlessly perform delivery management with multiple carriers from a unified dashboard.
ClickPost provides a multi-functional dashboard offers a unified view of your shipments. You can create orders within minutes, monitor shipment statuses, track locations, and edit/cancel orders. You can also merge multiple shipments and get daily shipment counts. Generating analytical reports on carrier performance helps you gain better control of your supply chain and last-mile logistics.
- Get real-time shipment visibility with integrated tracking and send personalized order notifications to customers.
ClickPost’s intuitive network of Push and Pull APIs trigger regular automated calls to carriers to fetch order statuses and display them on its dashboard. Send customers notifications across multiple channels to enhance post-purchase engagement and lower WISMO calls. You can create customized shipping updates for every shipment milestone as well as use a branded tracking pages embedded with product recommendations and customer feedback.
- Maximize customer retention with automated return management solutions.
One of ClickPost’s selling points is a returns management solution that simplifies customer returns with a self-serving returns portal. Configure the portal to your returns policy, including deadlines and quality checks. Return requests are automatically approved if it satisfies your conditions. It also generates return labels, tracks shipments, and updates customers.
- Lower failed deliveries and stuck shipments with automated NDR management.
One of the exceptional features of ClickPost is managing delivery exceptions like failed deliveries with its NDR management solution. When a failed delivery occurs, ClickPost triggers an automated communication flow with customers seeking the cause. It then updates the carrier partner with the correct information to ensure a successful delivery re-attempt. The NDR module is best suited for lowering RTO%.
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Reviews
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- Industry: Cosmetics
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Benchmark in Logistics intelligence
Reviewed on 2024-03-29
Phenomenal would be the right choice of word.
Phenomenal would be the right choice of word.
Pros
The most important that I like about Clickpost is its people. Right from KAM to Product VP till CEO everyone are approachable easily. The team is always hungry to enhance the functionality of the software to align with the need of the industry and the trends. To do that, they work very closely with the client who is the first mover in adopting that trend.
Cons
Their standard reports and the dashboard needs to be a little better, functional and customizable at least to a certain extend.
- Industry: Apparel & Fashion
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Efficiency Redefined: Navigating B2C Logistics with Clickpost
Reviewed on 2023-11-02
Pros
Predefined Carrier integrations offered , Real time Tracking updates , Returns and Exchnage Management , NDR and NPR , Performance based carrier allocation , EDD
Cons
Navigating across brands for enterprise account , Webhook auto retrigger , too many APIs for simple tasks.
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Shiprocket- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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- Value for Money
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- Likelihood to recommend 9.0 /10
Clickpost review - using for more than 3 years.
Reviewed on 2024-07-09
My overall Exp was very good. support team was able to resolve the issues on time.
My overall Exp was very good. support team was able to resolve the issues on time.
Pros
Support and flaw less working of this software.
Cons
Additional feature development took lot of time and effort
- Industry: Import & Export
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
user
Reviewed on 2021-07-06
It finds me good to use
It finds me good to use
Pros
Wide feature range help to resolve query
Cons
lot of levels to do developments which make user confuse
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
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- Likelihood to recommend 8.0 /10
Backup support
Reviewed on 2021-07-06
Better to have clickpost as it reduces interactions with customers.
Better to have clickpost as it reduces interactions with customers.
Pros
1. Ease of handling
2. Covered all data set required for the analysis
3. Overview & analytics dashboards
Cons
1. In the start, it used to fetch duplicate results.
2. After onboarding, development takes time & not customized development available.
ClickPost FAQs
Below are some frequently asked questions for ClickPost.Q. What type of pricing plans does ClickPost offer?
ClickPost offers the following pricing plans:
- Starting from: US$300.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of ClickPost?
ClickPost has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ClickPost support?
ClickPost supports the following languages:
English, Hindi
Q. Does ClickPost support mobile devices?
ClickPost supports the following devices:
Q. What other apps does ClickPost integrate with?
ClickPost integrates with the following applications:
BigCommerce, Online Auction System, Shopify, Shopify Plus, Unicommerce, WooCommerce
Q. What level of support does ClickPost offer?
ClickPost offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat
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