--- description: Detailed reviews on LogMeIn Resolve based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare LogMeIn Resolve with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LogMeIn Resolve Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Cybersecurity Software](/directory/1035/cybersecurity/software) > [LogMeIn Resolve](/software/2055969/goto-resolve) # LogMeIn Resolve Canonical: https://www.getapp.ca/software/2055969/goto-resolve Page: 1 / 10\ Next: [Next page](https://www.getapp.ca/software/2055969/goto-resolve?page=2) > Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one platform. > > Verdict: Rated **4.4/5** by 216 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of LogMeIn Resolve One Console for the Entire IT Environment Resolve consolidates RMM, MDM, remote support, helpdesk, asset management, and AI-driven automation into a single platform — eliminating the need to switch between disconnected tools. IT teams and MSPs get full visibility and control over every device across their environment from one centralized console, supporting Windows, macOS, iOS, Android, and Chrome OS. Security and Compliance Without Compromise Built on a zero-trust architecture, Resolve verifies every identity, device, and action before access is granted. Automated patch management, role-based access controls, MDM policy enforcement, remote lock and wipe, audit-ready session logging, and advanced security and BCDR integrations keep endpoints secure and compliant — without slowing down business operations. Proactive IT, Powered by AI Automation Codeless automation handles off-hours maintenance, onboarding, and recurring IT tasks without technician involvement. The AI Virtual Technician autonomously resolves repeatable issues during support sessions. AI-generated reporting delivers on-demand fleet insights, patching trends, and performance data. Customers report a 70% reduction in IT spend and 80% first-contact resolution rates. Built to Integrate With the Tools IT Already Uses Resolve connects with Acronis, Microsoft Teams, Microsoft Intune, ServiceNow, , SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, Azure Active Directory, and more — reducing stack complexity and keeping workflows aligned across the platforms IT teams already depend on. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 216 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: GoTo - **Location**: Orem, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Price per month, billed annually. Volume discounts are available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Malaysia, New Zealand, Philippines, Singapore, Spain, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Monitoring - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Assignment Management - Authentication Software - Automatic User/Device Recognition - Backup and Recovery - Collaboration Tools - Compliance Management - Configurable Workflow - Configuration Management - Customizable Branding - Customizable Fields ## Integrations (12 total) - Acronis Cyber Protect - ConnectWise PSA - Dynamics 365 - Freshdesk - Freshservice - HaloPSA - JIRA Service Management - Microsoft Intune - Microsoft Teams - SentinelOne - ServiceNow IT Service Management - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Cybersecurity Software](https://www.getapp.ca/directory/1035/cybersecurity/software) ## Related Categories - [Cybersecurity Software](https://www.getapp.ca/directory/1035/cybersecurity/software) - [MDM Solutions](https://www.getapp.ca/directory/613/mobile-device-management/software) - [AntiVirus Software](https://www.getapp.ca/directory/2307/anti-virus/software) - [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3480 reviews) 2. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.6/5 (798 reviews) 3. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4092 reviews) 4. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1789 reviews) ## Reviews ### "Great Supporting tool via remote" — 4.0/5 > **YagneshKumar** | *December 13, 2017* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software. > > **Cons**: The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email. > > Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more ----- ### "Would recommend for regular remote support" — 4.0/5 > **Ben** | *May 12, 2022* | Media Production | Recommendation rating: 7.0/10 > > **Pros**: Remote support works well, good tools for setting up support sessions, plenty of logging options. > > **Cons**: It's a bit more expensive than some other comparable solutions I've used but it's worth the money for longer term users. ----- ### "Don't like Goto Resolve" — 2.0/5 > **Nimesh** | *April 26, 2023* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: reporting. > > **Cons**: very slow and there are times program can not find asset > > poor ----- ### "Premier Desktop Remote-in Application" — 5.0/5 > **Shae** | *December 12, 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication. > > **Cons**: No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future. ----- ### "best of the best cloud based remote desktop Tool" — 5.0/5 > **Giridhar** | *March 28, 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The Most I like in GoToAssist is: 1. We can easily connect using remote desktop and secure 2. We can Access and Control unattended computers 3. Can Send files using this tool 4. Can Control PC and Apple MAC computers 5. Inbuilt Chat option 6. Real time customer Support > > **Cons**: If I can get it for free for a lifetime then there'll be no dislikes about this tool :D > > I have been using GoToAssist to provide technical support to my clients mostly and it helps me a lot in resolving all the issues in real time as it's a cloud based remote desktop tool. I was using this tool since 2012 and as of now resolved nearly more than 5000 customer and clients technical issues without any delay. Thanks a lot to this tool as it's always helps me a lot in delivering customer's business on time :) ----- Page: 1 / 10\ Next: [Next page](https://www.getapp.ca/software/2055969/goto-resolve?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2055969/goto-resolve) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data