--- description: Detailed reviews on LogMeIn Resolve based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare LogMeIn Resolve with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LogMeIn Resolve Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Cybersecurity Software](/directory/1035/cybersecurity/software) > [LogMeIn Resolve](/software/2055969/goto-resolve) # LogMeIn Resolve Canonical: https://www.getapp.ca/software/2055969/goto-resolve Page: 1 / 10\ Next: [Next page](https://www.getapp.ca/software/2055969/goto-resolve?page=2) > Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. > > Verdict: Rated **4.4/5** by 214 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of LogMeIn Resolve \-Modernize your help desk with conversational ticketing -Provide mobile support on any device, from anywhere -Stay safe with zero trust security architecture -Save time and resources with remote IT automation ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 214 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: GoTo - **Location**: Orem, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Malaysia, New Zealand, Philippines, Singapore, Spain, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Monitoring - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Assignment Management - Authentication Software - Automatic User/Device Recognition - Backup and Recovery - Collaboration Tools - Compliance Management - Configurable Workflow - Configuration Management - Customizable Branding - Customizable Fields ## Integrations (10 total) - ConnectWise PSA - Freshdesk - Freshservice - HaloPSA - JIRA Service Management - Microsoft Intune - Microsoft Teams - SentinelOne - ServiceNow IT Service Management - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Cybersecurity Software](https://www.getapp.ca/directory/1035/cybersecurity/software) ## Related Categories - [Cybersecurity Software](https://www.getapp.ca/directory/1035/cybersecurity/software) - [MDM Solutions](https://www.getapp.ca/directory/613/mobile-device-management/software) - [AntiVirus Software](https://www.getapp.ca/directory/2307/anti-virus/software) - [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Premier Desktop Remote-in Application" — 5.0/5 > **Shae** | *December 12, 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication. > > **Cons**: No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future. ----- ### "Would recommend for regular remote support" — 4.0/5 > **Ben** | *May 12, 2022* | Media Production | Recommendation rating: 7.0/10 > > **Pros**: Remote support works well, good tools for setting up support sessions, plenty of logging options. > > **Cons**: It's a bit more expensive than some other comparable solutions I've used but it's worth the money for longer term users. ----- ### "GoTo Resolve is my go-to for managing customer support tickets and streamlining communication with clients." — 3.0/5 > **Adrian** | *September 19, 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The software is user-friendly and has helped improve our response time to customer inquiries. > > **Cons**: There is room for improvement in the reporting and analytics features, which would be beneficial for tracking performance and identifying areas for improvement. ----- ### "best of the best cloud based remote desktop Tool" — 5.0/5 > **Giridhar** | *March 28, 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The Most I like in GoToAssist is: 1. We can easily connect using remote desktop and secure 2. We can Access and Control unattended computers 3. Can Send files using this tool 4. Can Control PC and Apple MAC computers 5. Inbuilt Chat option 6. Real time customer Support > > **Cons**: If I can get it for free for a lifetime then there'll be no dislikes about this tool :D > > I have been using GoToAssist to provide technical support to my clients mostly and it helps me a lot in resolving all the issues in real time as it's a cloud based remote desktop tool. I was using this tool since 2012 and as of now resolved nearly more than 5000 customer and clients technical issues without any delay. Thanks a lot to this tool as it's always helps me a lot in delivering customer's business on time :) ----- ### "we use this at work for all of our remoting. Works great and has good usable features as well." — 4.0/5 > **Marvin** | *July 23, 2018* | Recommendation rating: 8.0/10 > > **Pros**: This is our go to software for work. Obviously we use the for on demand customer service, but we also use it when we need to remote into a computer or server unattended. One of the great things about this software is the ability to send and receive files during the remote session, making it easy to install software or download log files when troubleshooting issues. > > **Cons**: its a bit pricy, we've even discussed moving to an in house platform for remote software, but some of the features you get with GoToAssist are just not available with in house solutions. > > Great software, great featuers, a bit on the pricy side\! Best benefit is the abuilty to send and receive data such as programs and or error logs. ----- Page: 1 / 10\ Next: [Next page](https://www.getapp.ca/software/2055969/goto-resolve?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2055969/goto-resolve) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data