--- description: Detailed reviews on Eye Cloud Pro based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Eye Cloud Pro with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Eye Cloud Pro Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Ophthalmology EMR Software](/directory/3755/ophthalmology-emr/software) > [Eye Cloud Pro](/software/2055928/eye-cloud-pro) # Eye Cloud Pro Canonical: https://www.getapp.ca/software/2055928/eye-cloud-pro Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2055928/eye-cloud-pro?page=2) > Eye Cloud Pro is a cloud-based practice management platform combining EHR, POS, billing, and inventory tools in one system. Built specifically for optometry practices, it helps ODs streamline daily operations, reduce administrative work, and spend more time focused on patient care. > > Verdict: Rated **4.1/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Eye Cloud Pro Eye Cloud Pro gives optometry practices a single platform for everything — EHR, optical POS, billing, scheduling, and inventory — so nothing has to be manually synced across tools. Exam workflows are built around how ODs actually work, with customizable templates, image annotation, tonometry tracking, and e-prescribing included. Compliant billing with audit protection and revenue cycle management gets practices paid faster, while online booking, appointment reminders, two-way texting, and eligibility verification keep the schedule full with less front desk effort. Direct lab integrations and automated contact lens ordering are available for practices that need full operational connectivity. Multi-location inventory visibility, centralized reporting, and role-based access controls mean the platform scales as the practice grows — all cloud-based. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 21 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 3.9/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Eye Cloud Pro ## Commercial Context - **Starting Price**: US$259.00 - **Pricing Details**: Eye Cloud Pro plans start at $259/month per location. Because pricing is tailored to practice size and workflow, exact plan pricing is provided during a personalized demo. Every plan includes the core tools to run your clinical and optical workflow: -Automated appointment reminders, online booking, and real-time insurance eligibility checks to reduce no-shows and fill your schedule -A cloud-based EHR built for optometry, with image annotation, diagnosis codes, trackable tonometry, and e-prescribing -Compliant billing and revenue cycle management to reduce A/R days and increase collections without adding staff -Integrated point-of-sale connected to patient records and inventory, with barcode scanning, digital receipts, gift cards, and multi-location support -Real-time inventory tracking with automatic reorder alerts and electronic frame ordering to prevent overstock and stockouts -A dedicated onboarding team to guide setup, data migration, and staff training Add-ons available on any plan include ePrescribing, integration with automated phoropters and other diagnostic devices, and two-way SMS messaging. Choose the plan that fits how your practice operates: -Eye Cloud Doctor – Best for clinical-first practices focused on exam efficiency and cleaner billing -Eye Cloud Retail – Best for revenue-focused optical growth without adding headcount -Eye Cloud Pro (Most Popular) – Best for high-volume or multi-location practices ready to consolidate systems Schedule a demo to get a customized pricing proposal for your practice. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, Puerto Rico, US Virgin Islands, United States ## Features - API - Activity Dashboard - Appointment Management - Audit Trail - Calendar Management - Charting - Claims Management Software - Client Management - Compliance Management - Customizable Templates - Data Import/Export - Document Management Software - E-Prescribing - EMR/EHR - Electronic Payments - Email Reminders - For Ophthalmologists - For Optometrists - HIPAA Compliant - Insurance Eligibility Verification ## Integrations (5 total) - Aloha - Anagram - One Mnet Health - Optify - Weave ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Ophthalmology EMR Software](https://www.getapp.ca/directory/3755/ophthalmology-emr/software) ## Related Categories - [Ophthalmology EMR Software](https://www.getapp.ca/directory/3755/ophthalmology-emr/software) - [Optometry Software](https://www.getapp.ca/directory/807/optometry/software) - [EMR Systems](https://www.getapp.ca/directory/56/electronic-medical-records/software) ## Alternatives 1. [Visual-Eyes](https://www.getapp.ca/software/2038135/visual-eyes) — 4.4/5 (27 reviews) 2. [RevolutionEHR](https://www.getapp.ca/software/104975/revolutionehr) — 4.5/5 (205 reviews) 3. [Crystal Practice Management](https://www.getapp.ca/software/2078346/crystal-practice-management) — 4.3/5 (38 reviews) 4. [Liquid EHR](https://www.getapp.ca/software/110975/liquid-ehr) — 4.8/5 (56 reviews) 5. [iTRUST](https://www.getapp.ca/software/2062666/itrust) — 5.0/5 (151 reviews) ## Reviews ### "EyeCloudPro is hard to beat." — 5.0/5 > **carl** | *December 21, 2024* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: I initially was concerned about a cloud based office management system, but I quickly learned that this system worked much better than all the server based systems I had used before. > > **Cons**: Some competitors EHR sections are more robust. > > I've worked with most Optometry office management systems and I find EyeCloud the easiest to use (and it happens to be very price competitive). ----- ### "Easy to learn, easy to use" — 5.0/5 > **Rischel** | *January 4, 2022* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Eye Cloud Pro is a straightforward software that gets the job done. For a non-niche optometry office that sees mostly glasses, contact lenses, and medical office visits the charts are clean without a lot of cluttering of every single possible test. Of course there is an empty special testing section that you can add your own notes. IOP is charted in a graph so you can see trend without flipping back to previous visits. You can even email the patient their prescription and it records that this was done. The best is that it is easy for staff to learn to use because it is intuitive. Reports are many and detailed. Like being able to track number of patients seen and for what procedure, number of frames sold and which brands/manufacuturers, what percentage of patients are attribute to which third parties, production broken down by staff/doctor. > > **Cons**: It would be nice to have it integrated with VSP billing and glasses order entry since we use VSP so much, would reduce having to double entry and reduce input errors. Would also like to integrate the EOBs when VSP comes in so we can post to each item. Currently since we do this manually we only separate services and bulk materials. We could do it manually but not worth the time to do it manually. Reports are many and detailed but would like one that gives the true net since so much is written off due to third party. > > Eye Cloud Pro has been listening and responding to consumer feedback and industry overall requirements. I like that the system keeps a confirmation that prescriptions were released to patients. Even though I don't use some of the features that are newly available (two way texting) I see that it is available because others have requested it so I feel like the company is responsive. My needs may change in the future since my colleagues are requesting this so it's nice to know that the company is not stagnant. ----- ### "Good Software, but Rising Costs and Pricing Practices Are Frustrating" — 3.0/5 > **Jaime** | *October 13, 2026* | Health, Wellness & Fitness | Recommendation rating: 3.0/10 > > **Pros**: Eye Cloud Pro is relatively easy to use compared to other platforms I've tested. Patient scheduling is straightforward on the practice side, and inventory management and reporting are fairly intuitive. The core functionality works well for the day-to-day needs of an optical practice. > > **Cons**: My biggest concern is the increasing cost and lack of transparency around pricing. Features are added that we neither requested nor necessarily need, sometimes with additional monthly charges unless you proactively opt out. I believe customers should have to opt in to paid features rather than being automatically enrolled unless they respond to an email. In one instance, we were charged an additional $75 for a feature we didn't request or use, and despite raising the issue, we were not offered a credit. There is also very limited flexibility to customize packages or pay only for the features your practice actually needs. The patient-facing online scheduling interface feels outdated and could benefit from a more modern, customizable design. Overall, the pricing approach increasingly feels like nickel-and-diming, making the platform less affordable for small, independent optical practices. > > My experience with Eye Cloud Pro has been mixed. From a functionality standpoint, it's a solid, relatively user-friendly system that handles our core practice management needs. However, I've become increasingly frustrated with the company's pricing practices and lack of flexibility. As a small independent optical practice, we need predictable costs and the ability to choose which features are worth paying for. Instead, we've experienced additional charges for features we didn't request, with an opt-out approach that I don't believe is particularly customer-friendly. I would like to see Eye Cloud Pro offer more transparent pricing, customizable packages, and à la carte options. It's a capable platform, but the increasing costs and billing practices are making it difficult to justify the value over time. ----- ### "Experience and usage going downhill - Super High Monthly Subscription\!" — 2.0/5 > **Sumit** | *October 7, 2026* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Below average on the whole experience. Long wait time for the tech support, which is essential for any office. Continuous high cost for subscription. > > **Cons**: Tech Support long wait times, continuous cost increase, pushing to enroll with Merchant service with promise to reduce monthly fee. But that's a scam > > Below average - I changed from my previous Optometry/Optical software to them with a zeal. Initially things were good ie support n monthly subscription fee. But gradually support is pathetic and the monthly subscription cost has gone up so much. Always a long wait(45 min to 1.25hrs) of wait to get to someone. And if they don't have a answer to a query they just send a link for a tutorial. Totally not caring for the specific question, and No follow up ever. I shifted my entire database to EYE CLOUD PRO and now feels stuck with them. The tipoff was recently, when the separated previously signed up monthly subscription into 2 parts. I was fine with the origianl setup. Without my concent they started charging the CC on file, failing to notify us about the changes coming. Now I will lose my communication with the patient, if I do not opt for 2nd set of software, which is extracted from my original signup package. I was fine with the previous subscription, I don't need the new update\! But upon talking to them after a long wait of over an hour, No explanation were offered, rather a straight anwser that I can drop off the New Automatically enrolled 2nd subscription - But I will lose texting to my patients. Upon embracing that I am now stuck with them, I requested for the updated New Version(2nd Subscription) carries, and the rep again pointed out to the website. Now question arises, Why would I review the whole website of theirs, when I only want to know the updates now new(2nd) package offers\! Requested to talk to the supervisor, No one came on the phone and 3 days, later I get a straight email(don't know if it was the supervisor) writing 2 lines, that I have the Best rate for subscription. I am looking for solution and answers of the updated items to the package. Now its been 5 days, and there is No reply via email or phone call. I think If they don't want to retain the accounts, I will explore other options. The bottom line, explore other companies before signing up with them. ----- ### "Decent product, but bad service and hidden fees" — 3.0/5 > **Verified Reviewer** | *August 19, 2026* | Medical Practice | Recommendation rating: 2.0/10 > > **Pros**: The ease of the system once it was a setup was nice. I found that filing insurance directly through insurance websites was easier than trying to deal with their complicated filing system and trizetto. > > **Cons**: The setup for the program is QUITE involved, and takes a lot of time. As the person who set up the program with the ECP people, I was lucky enough to be the only one who really knew how to use the program, which meant endless questions. > > Generally, the EHR is relatively easy once it's set up. This is the only patient management system we have used though, so I have nothing to compare. I know I did prefer to file insurance claims directly to the companies (via their portal) if possible, to save money and effort. The problem the unspoken stuff. You have to use their processing service (at the time it was called FullSteam) because "it's integrated." If you do not use this service (we don't run cards on the computer, we have an exterior machine), it's $200/mo which is crazy scammy. Also, when the doctor retired, we went through MONTHS of effort just trying to cancel. They first told me they couldn't cancel b/c I put my name on the form. Then they told me they couldn't take the 2nd one b/c they had heard the doctor had died, and so now they have to see a transfer of ownership. That's right folks. If your doctor dies, they will MAKE you send in a transfer of ownership, so they can redraft an agreement with the new owner, JUST to "offboard." We aren't even paying for the information to be retained because the office is CLOSING\! Also, if you want to keep it for "Read-Only Access," it's still $150.00/month or if you want your patient information downloaded, they charge $150/hour to do this. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2055928/eye-cloud-pro?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2055928/eye-cloud-pro) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data