---
description: Detailed reviews on urLive based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare urLive with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: urLive Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [urLive](/software/2055507/urlive)

# urLive

Canonical: https://www.getapp.ca/software/2055507/urlive

> Customer-initiated video calls to your team open new channels of engagement. A single click instantly starts a private, secure video call with your designated team. The cloud service automatically routes customers to team skills and availability. Includes collaborative tools, scheduling, and more.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of urLive

Skills-based call routing 
Automatically connect customer inquiries to your team of skilled agents 

Attended call transfer
Share live calls among staff by adding, transferring, or forwarding

Call queuing and integrated scheduling
Never miss a call when your staff is occupied or unavailable with call queuing, and by allowing your customers the option to quickly schedule calls with your team or a specific agent

urLive Capacity Services™ 
Increase your online presence with an add-on service plan to ensure that trained urLive product representatives are always available to answer customer questions with personalized care

SaaS
Enjoy SaaS cost certainty, no CapEx and low OpEx fixed-costs with unlimited calling, and no per-minute or per-call charges\* (\*Recording and Capacity Service are metered)

Call recording, reporting and analytics
Evaluate operational efficiencies, such as capacity planning, improving support KPI’s, training, agent quality assessment, and regulatory compliance verification 

Web portal configuration
Easy no-code set-up and ongoing updates to call groups and routing policies through a user-friendly interface

Team directory
Provide customers the option to directly connect to your team or to a specific agent

High-definition video
Build a new level of customer confidence in your brand through 4K+, in-person video communications

Post-call redirection
Extend engagement with new opportunities after every call by redirecting your customers to a specific webpage, such as a survey or a special promotional offer

Custom call screen 
Amplify your brand by customizing your call screen with your corporate logo and colors

Ready for engagement 
Support your team and your customers more efficiently, with powerful in-call tools, including multi-party HD screen sharing, secure chat, and secure file transfer

Smart URL
Connect customers to qualified agents with smart routing by quickly creating a one-click video link that can be embedded on your website, chat bots, CRM, kiosks, SMS/text, email, QR code, and social media

## About the vendor

- **Company**: URL.Live

## Commercial Context

- **Starting Price**: $450.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Our pricing is competitive with a business phone line or a VOIP account. 

Pricing quotes are based on  how many Infinity Links you require and the number of agents per Infinity Link.

Annual plans are discounted at 20%. 

Please schedule a short call for a quote at https://url.live/hello/schedule. You'll also get to see the service in action\!
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 206 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Audio Calls
- Automatic Call Distribution
- CRM Software
- Calendar Management
- Call Monitoring
- Call Reporting
- Call Routing
- Call Transfer
- Callback Scheduling
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Conferencing
- Contact Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software)
- [Team Communication Software](https://www.getapp.ca/directory/1257/team-communication/software)
- [Telephony Software](https://www.getapp.ca/directory/294/telephony/software)
- [Video Conferencing Software](https://www.getapp.ca/directory/528/video-conferencing/software)

## Alternatives

1. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24046 reviews)
2. [monday.com](https://www.getapp.ca/software/91734/monday-com) — 4.6/5 (5726 reviews)
3. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (465 reviews)
4. [Weave](https://www.getapp.ca/software/121867/weave) — 4.3/5 (668 reviews)
5. [ClickMeeting](https://www.getapp.ca/software/20568/clickmeeting) — 4.5/5 (179 reviews)

## Links

- [View on GetApp](https://www.getapp.ca/software/2055507/urlive)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/urlive/> |
| en-AE | <https://www.getapp.ae/software/2055507/urlive> |
| en-AU | <https://www.getapp.com.au/software/2055507/urlive> |
| en-CA | <https://www.getapp.ca/software/2055507/urlive> |
| en-GB | <https://www.getapp.co.uk/software/2055507/urlive> |
| en-IE | <https://www.getapp.ie/software/2055507/urlive> |
| en-NZ | <https://www.getapp.co.nz/software/2055507/urlive> |
| en-SG | <https://www.getapp.sg/software/2055507/urlive> |
| en-ZA | <https://www.getapp.za.com/software/2055507/urlive> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Review, Compare and Evaluate small business software. GetApp Canada has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.ca","url":"https://www.getapp.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"urLive","description":"Customer-initiated video calls to your team open new channels of engagement that reinforce confidence in your product and brand. \n\nAI bots work well for many common customer inquiries, such as order status, flight schedules, and product availability, but prove frustrating for complex questions. Sometimes you just need to speak with a person. \n\nPoor quality customer communications cost businesses over $75 billion annually in lost sales opportunities, a figure which doesn’t even account for the impact of customer churn, returns, unfavorable word-of-mouth, negative ratings, and critical reviews. \n\nThe urLive cloud service complements AI chatbots, phone calls, and text/SMS by seamlessly upgrading communications to live video calls.\n\nurLive makes it easy for your customers to make video calls to your staff.\n\nA single click on a powerful URL – known as an Infinity Link™ – instantly starts a private, secure call with your designated team.\n\nurLive’s cloud-based service automatically routes your customers’ inquiries to designated call groups, and even specific individuals. \n\nAnswered calls can be manually circulated among staff by adding team members, transferring, or forwarding. \n\nArchitected for secure, private communications, urLive is a no-code deployment service, configured, managed, and supported through an easy-to-use web portal.\n\nThe service ensures you never miss a customer with call queuing and the option for scheduling.\n\n\n&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Make it easy\n\nurLive has revolutionized the customer experience of making a video call and reduced complexity to a single click on an Infinity Link.  \n\nThere is no need for any software download, install, password, or account creation. urLive has removed the barriers between you and your customer. \n\nInfinity Links are easy to share with customers. Just like standard hyperlinks, they can be used in any environment that supports a browser. Infinity Links are simply text-based URLs that can be embedded on your website, chatbots, kiosks, SMS/text, email, and social media to provide one-click calling. \n\nInfinity Links provide a single common path to an endless number of separate conversations. The same Infinity Link can be used in many places because it’s infinitely reusable. There’s no need to create and share an updated link when you want to begin a new conversation.  A single, reusable link starts an entirely new call each time your Infinity Link is clicked. \n\t\n\n&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;Designed for engagement\n\nUnlike teleconferencing services, urLive’s solution allows your team to answer multiple, simultaneous inbound video calls from the same link.\n\nurLive is engineered for secure communications. The entire spectrum of audio, video, and data channels are protected by strict industry-standard security methods. \n\nSRTP encryption is applied to safeguard the audio and video streams between customers and agents. \n\nSimilarly, the industry standard DTLS protocol encrypts the entire data channel, which includes messages, chat, and transferred files. \n\nRich data and analytics help you continuously improve operations, optimize the video call experience, track your KPI’s, and guide your business intelligence. \n\nurLive readily accommodates a hybrid-remote workforce and includes options for decentralized administration. There’s even the capability to increase availability by forwarding calls to trained representatives from urLive Capacity Services™. \n\nPricing is competitive. urLive is a commercial grade cloud service that doesn’t require any new capital expense, there are no hidden costs, and you only pay for what you use. \n\nReinforce your customers’ confidence in their journey through live video conversations. \n\nurLive personalizes customer engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bbc00219-6b74-4d23-ac78-c7262cb23bb0.png","url":"https://www.getapp.ca/software/2055507/urlive","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/2055507/urlive#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"offers":{"price":"450","@type":"Offer","priceCurrency":"CAD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/650/customer-engagement/software","@type":"ListItem"},{"name":"urLive","position":3,"item":"/software/2055507/urlive","@type":"ListItem"}],"@id":"https://www.getapp.ca/software/2055507/urlive#breadcrumblist"}]}
</script>