About Upzelo

Upzelo helps subscription businesses reduce churn and increase retention, through real-time data, customized offers, and better customer feedback. With a sophisticated flow builder, Upzelo empowers subscription businesses to create cancellation experiences and retention offers, which make customers want to stay subscribed.

Upzelo is able to process cancellations and offers by making a secure connection with your Stripe or Recurly account, using API keys.

Users can improve customer scoring accuracy by connecting to customer engagement tools. With one simple and secure authorization, Upzelo can use customer data to measure the value of customers.

The layers of security and end-to-end encryption keep users in full control of customer data and help protect websites at every step.

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Upzelo

Upzelo helps you fight churn and increase retention through real-time data, customised offers and better customer feedback.
Reduce churn and increase business retention.
Grow your revenue through retention.
Understand why clients are leaving your business through surveys.
Understand what types of customer are your best performing through our unique customer value scoring system.

Business size

S M L

Deployment

  • Cloud-based
  • On-premise

Markets

Andorra, United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Angola, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Cameroon, China, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, Saint Kitts and Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, Saint Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, Saint-Pierre-et-Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, Saint Helena, Slovenia, Svalbard and Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, São Tomé and Príncipe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad and Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uzbekistan, Vatican City, Saint Vincent and the Grenadines, British Virgin Islands, U.S. Virgin Islands, Vietnam, Vanuatu, Wallis and Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

English

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Upzelo Software - Performance Dashboard: Track offers, cancellation trends and customer value scores in a simple, shareable dashboard.
Upzelo Software - Customer Activity: Track each customers journey through your new cancelation process. Analyse what helps you reduce your churn for greater utilisation going forwards.
Upzelo Software - Customer Flows: Build delightful cancellation experiences that exceed your business and customers’ needs.
Upzelo Software - Targeted Surveys: Customised surveys get you the insight you need to improve your business.
Upzelo Software - Custom Audiences: Power your growth with targeted experiences, get closer to your customers by building data-driven audiences.
View 6 more
Upzelo video
Upzelo Software - Performance Dashboard: Track offers, cancellation trends and customer value scores in a simple, shareable dashboard.
Upzelo Software - Customer Activity: Track each customers journey through your new cancelation process. Analyse what helps you reduce your churn for greater utilisation going forwards.
Upzelo Software - Customer Flows: Build delightful cancellation experiences that exceed your business and customers’ needs.
Upzelo Software - Targeted Surveys: Customised surveys get you the insight you need to improve your business.
Upzelo Software - Custom Audiences: Power your growth with targeted experiences, get closer to your customers by building data-driven audiences.

Features

Total features of Upzelo: 109

  • 360 Degree Feedback Software
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Behavior Tracking
  • Benchmarking
  • Campaign Analytics
  • Campaign Management Software
  • Cancellation Management
  • Charting
  • Chat/Messaging
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement Software
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Connectors
  • Data Discovery Software
  • Data Extraction Software
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Synchronization
  • Data Transformation
  • Data Visualization Software
  • Discount Management
  • Drag & Drop
  • Dunning Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Health Score
  • Key Performance Indicators
  • Knowledge Base Management
  • Live Chat Software
  • Metadata Management
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Currency
  • Multiple Data Sources
  • NPS of Customers
  • Performance Management
  • Performance Metrics
  • Predictive Analytics Software
  • Process/Workflow Automation
  • Profitability Analysis
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management Software
  • Sales Trend Analysis
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Self-service Analytics
  • Sentiment Analysis
  • Spend Analysis
  • Storytelling
  • Subscription Management Software
  • Subscription Plan Management
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management Software
  • Text Fields
  • Third Party Integrations
  • Transaction History
  • Trend / Problem Indicators
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Management
  • Visual Analytics
  • Visual Discovery
  • Win / Loss Analysis
  • Workflow Management Software

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Reviews

Overall rating

5 /5
(2)
Value for Money
5/5
Features
4.5/5
Ease of Use
5/5
Customer Support Software
5/5

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Showing 2 reviews of 2
Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Interface

Reviewed on 2022-02-21

Pros

Upzelo revolutionized the way we handled customer success. We had the whole system setup in a matter of minutes, and saw our first "upzelo" saved customer within a few days. The user interface was a dream to use when getting everything configured, and the reporting always made the information you wanted readily available as soon as you login.

Cons

Some of our retention flows can be a little more complex, which required a little extra work to get right.

Matt
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A must if you care about customer churn and retention

Reviewed on 2022-02-22

So far we are yet to come across any downsides to using Upzelo. Its greatly helped use to reduce...

So far we are yet to come across any downsides to using Upzelo. Its greatly helped use to reduce our churn and grow our business.

Pros

A really great customer success software that has helped us to grow our clients business. We weren’t looking for a tool like this but were curious when we read their description here on Capterra. We requested a demo and from that we could easily see where in our software stack this would sit. Since we set up Upzelo we have seen a marked improvement in our clients churn rate and a growth in their net revenue.

Cons

The installation process was easy to set up and activate. The audiences were straightforward to build and the suggested customer exit surveys were really helpful. Their customer support team were always on hand to help us along the set up process from trial though to being fully upgraded with Upzelo. Upzelo has allows us to focus more on attention and understand our customers more. It’s a core part of our team, helping us to influence both marketing and product development thanks to the specific feedback it can generate from each and every one of our customers. Overall it really does reduce your churn.

Upzelo FAQs

Below are some frequently asked questions for Upzelo.

Upzelo offers the following pricing plans:

  • Starting from: US$49.00/month View Pricing Plans
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

We charge on a monthly and an annual basis. The charge is based on a flat fee with additional charges if you require additional cancelation sessions to be purchased. We charge in $ (USD),£(GBP) and €(EUR). There are three tiers to pricing. Starter at $49, Pro at $199 and then an Enterprise level which requires contact with sales.

Upzelo has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Upzelo supports the following languages:

English

Upzelo supports the following devices:

Upzelo integrates with the following applications:

Gmail, HubSpot CRM, Intercom, Microsoft Outlook, Recharge, Recurly, Salesforce Essentials, Shopify, Slack, Stripe, Stripe Billing, WooCommerce, Zapier, Zendesk

Upzelo offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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