---
description: Detailed reviews on ThriveDesk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ThriveDesk with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ThriveDesk Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [ThriveDesk](/software/2054987/thrivedesk)

# ThriveDesk

Canonical: https://www.getapp.ca/software/2054987/thrivedesk

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> ThriveDesk is a live chat software designed to help small businesses manage real-time customer communications across channels. Key features include shared inbox, knowledge base, customer relationship management, tagging, private notes, and reporting.
> 
> Verdict: Rated **4.7/5** by 37 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 37 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ThriveDesk

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: $25/month
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile)
- **Supported Languages**: English
- **Available Countries**: Bangladesh

## Features

- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Autoresponders
- CRM Software
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Customer Communication
- Customer Database
- Customer History
- Customizable Reports
- Dashboard Software
- Email Management Software
- Event Triggered Actions
- Feedback Management
- File Sharing Software
- Help Desk Management

## Integrations (11 total)

- Easy Digital Downloads
- Joomla
- Paddle
- Shopify
- Slack
- Squarespace
- Stripe
- Webhook Relay
- Wix
- WooCommerce
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)
- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)
- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)
- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)
- [Customer Support Software](https://www.getapp.ca/directory/562/customer-support/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Front](https://www.getapp.ca/software/102177/front) — 4.5/5 (286 reviews)
4. [Gladly](https://www.getapp.ca/software/106673/gladly) — 4.8/5 (139 reviews)
5. [Froged](https://www.getapp.ca/software/2050795/froged) — 4.5/5 (56 reviews)

## Reviews

### "Making communication between you and your clients a joy" — 5.0/5

> **Josh** | *August 4, 2022* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: Help desk solution that has everything you need in the one place.
> 
> **Cons**: At this point in time it looked good. Simple to use and no issues.
> 
> It was so easy to use and has lots of functions to help you support your customers success.

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### "Complete support desk solution with shared inbox and community." — 4.0/5

> **Unesh** | *August 31, 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: I like most in thrivedesk is community, which is a complete solution of forum and customer engagement.
> 
> **Cons**: what i least like about this is community needs to be improved with more features like other focused commmunity platforms, team gave a positive respons on developing more features.
> 
> Overall experience is smooth and above average.

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### "Very good intercom alternative" — 4.0/5

> **Yvens** | *October 20, 2021* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: looks super professional, as if my business is well establish. We're just getting started, but appear to have been around for years.
> 
> **Cons**: Wanted chat bot features across all channels. but this is more a great ticketing system
> 
> This piece of great software makes even I appear organized and on top of things. We haven't missed a support ticket since, and our customers love us for it. I always wanted intercom, but didnt want to pay intercom prices. thrivedesk does a great job, at a better price.

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### "Best Woocommerce support software used" — 5.0/5

> **Verified Reviewer** | *October 20, 2021* | Cosmetics | Recommendation rating: 9.0/10
> 
> **Pros**: Thrivedesk has been very effecient in streamlining communication between us and the customers. The built in WooCommerce and Shopify integration helps us solve customer queries in minutes.
> 
> **Cons**: I would like to see social inbox aswell as alot of our customers do contact us on the social media to inquire about their orders. Social media integration will make thrivedesk the complete solution.

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### "Excellent help desk product" — 5.0/5

> **Punardeep** | *October 21, 2021* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: ThriveDesk provides a support platform for freelancers. I have been using ThriveDesk for a short time and I am very happy with this product. One of the best features is the ability to set up mailboxes for different support aspects. This allows me to respond to my clients efficiently and effectively. The product UI is well thought out and quite intuitive, requiring minimal training/hand-holding. Add to that an excellent support team and supportive community.I am very positive about the product and would recommend it to anyone.
> 
> **Cons**: ThriveDesk has little that I don't like about it. Some features are still in the development phase, but the team behind the product is working tirelessly to release them according to the roadmap.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2054987/thrivedesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/thrivedesk/> |
| en-AE | <https://www.getapp.ae/software/2054987/thrivedesk> |
| en-AU | <https://www.getapp.com.au/software/2054987/thrivedesk> |
| en-CA | <https://www.getapp.ca/software/2054987/thrivedesk> |
| en-GB | <https://www.getapp.co.uk/software/2054987/thrivedesk> |
| en-IE | <https://www.getapp.ie/software/2054987/thrivedesk> |
| en-NZ | <https://www.getapp.co.nz/software/2054987/thrivedesk> |
| en-SG | <https://www.getapp.sg/software/2054987/thrivedesk> |
| en-ZA | <https://www.getapp.za.com/software/2054987/thrivedesk> |

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