---
description: Detailed reviews on 360 SMS App based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare 360 SMS App with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: 360 SMS App Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/1291/sms-marketing/software) > [360 SMS App](/software/2053808/360smsapp)

# 360 SMS App

Canonical: https://www.getapp.ca/software/2053808/360smsapp

Page: 1 / 2\
Next: [Next page](https://www.getapp.ca/software/2053808/360smsapp?page=2)

> 360 SMS App is a Salesforce- and Zoho-native, AI-powered messaging solution for engagement across 15+ channels directly from your CRM. Trusted by 60k+ users in 100+ countries, it centralizes SMS, WhatsApp, WeChat and more with automation, AI replies, chatbots, insights, and compliance.
> 
> Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of 360 SMS App

Key Benefits of 360 SMS 

Reach customers on their preferred channel:
Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations. 

Deliver connected experiences:
Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent. 

Keep every conversation contextual:
All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement. 

Respond faster with AI and AI Agents intelligence:
Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions. 

Reduce manual work and boost productivity:
Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations. 

Turn conversations into measurable outcomes:
Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights. 

Stay compliant and reduce financial and legal risks: 
Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale. 

Scale globally with confidence:
Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization. 

Proven, trusted, and enterprise-ready:
Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses. 

Works across industries and teams:
Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case. 

Native to Salesforce and Zoho: 
No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 6 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: 360 DEGREE CLOUD TECHNOLOGIES

## Commercial Context

- **Starting Price**: US$7.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Pricing starts at $20/month or $7/user/month. Final cost depends on users, channels enabled, and message volume. Includes native Salesforce/Zoho messaging, conversation tracking, CRM logging, templates, and compliance tools. AI, chatbot, and advanced automation features are available in higher tiers. Custom pricing available for enterprise needs.
- **Target Audience**: 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brunei, Bulgaria, Burkina Faso, Burundi and 137 more

## Features

- 2-Way Messaging
- API
- Activity Tracking
- Alerts/Notifications
- Automated Responses
- Campaign Planning
- Campaign Scheduling
- Contact Management Software
- Customer Segmentation
- Customizable Templates
- Drip Campaigns
- Engagement Tracking
- Mass Texting
- Multi-Campaign
- Polls/Voting
- Reporting/Analytics
- SMS Messaging
- Shortcodes

## Integrations (3 total)

- Salesforce.org Education Cloud
- Salesforce.org Nonprofit Cloud
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [SMS Marketing Software](https://www.getapp.ca/directory/1291/sms-marketing/software)

## Alternatives

1. [Project Broadcast](https://www.getapp.ca/software/2071206/project-broadcast) — 4.9/5 (647 reviews)
2. [SlickText](https://www.getapp.ca/software/111837/slicktext-com) — 4.8/5 (268 reviews)
3. [Text Request](https://www.getapp.ca/software/2051851/text-request) — 4.6/5 (1193 reviews)
4. [Clearstream](https://www.getapp.ca/software/112607/clearstream) — 4.8/5 (656 reviews)
5. [WAWCD](https://www.getapp.ca/software/2076008/wawcd) — 5.0/5 (54 reviews)

## Reviews

### "Great App and Great Support" — 5.0/5

> **Bhawna** | *July 1, 2022* | Accounting Software | Recommendation rating: 10.0/10
> 
> **Pros**: 11 channels in one app for Salesforce communication. No separate integration is required for different channels. SMS drip campaigns and surveys are configurable without any technical knowledge. This capability of the app worth your penny. Support team is excellent and absolutely delighted to work with.
> 
> **Cons**: Sometimes conversation over calls is a bit unclear. But its a temporary issue nothing big.
> 
> "Quick and easy set up. Multiple channels have helped us communicate with prospects and customers over their preferred channel and run multi-channel drip campaigns. Easily configurable surveys helped to capture unique data faster for every new use case. Overall experience is commendable.
"

-----

### "Best CTI/SMS app for Salesforce" — 5.0/5

> **Akshay** | *March 6, 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Simple, fast, and native to Salesforce. Other important features are iText (Chatbot), Drip Campaigns.
> 
> **Cons**: Sometimes we face Carrier Violation errors but this is not related to the 360 SMS app.
It is more related to the network provider.

-----

### "Support Review" — 5.0/5

> **Brianna** | *February 16, 2024* | Nonprofit Organization Management | Recommendation rating: 7.0/10
> 
> **Pros**: - Navigating the 2 way communication
- Forwarding the number
> 
> **Cons**: - Still learning N/A
> 
> \-Support is helpful\! \[sensitive content hidden\]  is great on the phone answering our questions \& working through issues.

-----

### "Best Customer Service\!" — 5.0/5

> **AJ** | *February 27, 2024* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: The app is hardly ever bugged, always works great\! In addition the customer support is amazing and always so helpful. Gourav Hotwani always goes over and beyond to take care of any issues I have\!
> 
> **Cons**: I dont have anything bad to say about 360 sms

-----

### "360 SMS Support Review" — 5.0/5

> **Juan** | *March 4, 2024* | Nonprofit Organization Management | Recommendation rating: 9.0/10
> 
> **Pros**: Setup and support have been exceptional; deployment has gone smoothly, with the opportunity to obtain easy access to our assigned support member.
> 
> **Cons**: I do not have any cons to this product so far.
> 
> \[sensitive content hidden\] were great in explaining and answering all of our questions.

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.ca/software/2053808/360smsapp?page=2)

## Links

- [View on GetApp](https://www.getapp.ca/software/2053808/360smsapp)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/marketing-software/a/360smsapp/> |
| en-AE | <https://www.getapp.ae/software/2053808/360smsapp> |
| en-AU | <https://www.getapp.com.au/software/2053808/360smsapp> |
| en-CA | <https://www.getapp.ca/software/2053808/360smsapp> |
| en-GB | <https://www.getapp.co.uk/software/2053808/360smsapp> |
| en-IE | <https://www.getapp.ie/software/2053808/360smsapp> |
| en-NZ | <https://www.getapp.co.nz/software/2053808/360smsapp> |
| en-SG | <https://www.getapp.sg/software/2053808/360smsapp> |
| en-ZA | <https://www.getapp.za.com/software/2053808/360smsapp> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Review, Compare and Evaluate small business software. GetApp Canada has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.ca","url":"https://www.getapp.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.ca/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"360 SMS App","description":"360 SMS App is a 100% Salesforce and Zoho native, AI-powered digital engagement platform designed to help businesses connect, converse, and convert across 15+ messaging channels—without leaving Salesforce. \n\n360 SMS is a 100% Salesforce- and Zoho-native, AI-powered digital engagement platform that helps businesses connect, communicate, and convert across 15+ messaging channels—all without leaving Salesforce. Trusted by 3,000+ businesses across 100+ countries, 360 SMS has been a proven name for over a decade, earning a 4.98/5 rating on AppExchange. \n\nFrom SMS and WhatsApp to WeChat, LINE, Viber, Kakao, Zalo, and more, 360 SMS brings all customer conversations into a single Salesforce interface. Sales, marketing, and service teams can send, receive, and track messages directly from Salesforce records, ensuring complete visibility and consistent follow-ups. \n\nAutomation is at the core of 360 SMS. Teams can use no-code tools to quickly set up recurring messages, auto-replies, surveys, and drip campaigns, while advanced users can leverage Salesforce Flows, APIs, and integrations for complex workflows. This flexibility allows teams to scale engagement without relying on developers. \n\nAI and AI Agents play a key role in improving productivity and outcomes. 360 SMS offers AI-powered language translation, enabling teams to communicate instantly in a customer’s preferred language. AI-suggested replies help agents respond faster and more accurately, while template quality scoring and message refinement tools ensure clarity, consistency, and compliance. Conversation analysis provides summaries, sentiment tracking, key takeaways, and next-action recommendations to help teams continuously improve engagement. \n\nAI chatbots further extend automation by handling FAQs, qualifying leads, booking meetings, and capturing data—24/7—while seamlessly escalating conversations when human intervention is needed. \n\nCompliance is built into the platform, with smart opt-in and opt-out management, selective consent controls, intent-based opt-outs, and support for evolving regulations through custom fields. \n\nTrusted by businesses across industries, 360 SMS transforms Salesforce into a modern, AI-driven digital engagement hub—helping teams respond faster, stay compliant, and deliver better and connected customer experiences across every channel.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/50871566-e8d4-4c83-a817-b19572f2f7a0.jpeg","url":"https://www.getapp.ca/software/2053808/360smsapp","@id":"https://www.getapp.ca/software/2053808/360smsapp#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":6},"offers":{"price":"7","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@id":"https://www.getapp.ca/software/2053808/360smsapp#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"SMS Marketing Software","position":2,"item":"/directory/1291/sms-marketing/software","@type":"ListItem"},{"name":"360 SMS App","position":3,"item":"/software/2053808/360smsapp","@type":"ListItem"}]}]}
</script>