---
description: Detailed reviews on Intermedia Contact Center based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Intermedia Contact Center with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Intermedia Contact Center Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [Intermedia Contact Center](/software/2053509/intermedia-contact-center)

# Intermedia Contact Center

Canonical: https://www.getapp.ca/software/2053509/intermedia-contact-center

> Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Intermedia Contact Center

Do More With Less - Great customer experiences shouldn't exhaust your team or your budget. Intermedia Contact Center gives your team the tools they need to effortlessly deliver a five-star experience.

Create Happy, Loyal Customers - Make sure every customer is treated the way they expect with quick, personalized, convenient access to support.

Efficiently Drive More Revenue - Proactively engage new and current customers with tools designed to drive more engagement using less effort to do it.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Intermedia
- **Location**: Sunnyvale, US
- **Founded**: 1991

## Commercial Context

- **Pricing model**: Flat Rate
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Spanish
- **Available Countries**: Canada, France, Germany, Netherlands, United Kingdom, United States

## Features

- AI Copilot
- AI Summarization
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Blended Call Center
- CRM Software
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring

## Integrations (24 total)

- Acumatica Cloud ERP
- Adyen
- Atlas CRM
- Calabrio ONE
- ConnectWise PSA
- Elavon
- Epic
- Greenway Practice Management
- HHAeXchange
- MEDITECH Expanse
- Microsoft 365
- Microsoft Teams
- ModMed
- NetSuite
- NextGen

... and 9 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.getapp.ca/directory/289/ivr/software)

## Related Categories

- [IVR Software](https://www.getapp.ca/directory/289/ivr/software)
- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)
- [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software)

## Alternatives

1. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (324 reviews)
2. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (871 reviews)
3. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (387 reviews)
4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1781 reviews)
5. [Readymode](https://www.getapp.ca/software/107701/xencall) — 4.6/5 (142 reviews)

## Reviews

### "Call Center Review" — 4.0/5

> **Alicia** | *May 27, 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: I like how much information it gives you in real time, and that other agents can see if others are available, eliminating the possibility of too many agents taking a break at the same time.
> 
> **Cons**: I don't like that calling out from the Contact Center icon is different from calling from the Calling icon. As an admin, I am able to find recordings from one but not the other.
> 
> Overall, I am pleased with the Intermedia Contact Center, which is simple to use and simple to teach to the agents.

-----

### "it mostly works" — 4.0/5

> **Verified Reviewer** | *July 15, 2020* | Computer & Network Security | Recommendation rating: 6.0/10
> 
> **Pros**: it works reasonably well, after you beat it into submission.  other than that, it behaves pretty well.
> 
> **Cons**: the installation can be amusing at times.  sometimes what you think you are installing, or the way you are installing it, is not always what you get.
> 
> sometimes you have to beat on it a little, because the installation options are not always clear.  you can get it to work eventually, and after that, you're in pretty good shape.

## Links

- [View on GetApp](https://www.getapp.ca/software/2053509/intermedia-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/intermedia-contact-center/> |
| en-AE | <https://www.getapp.ae/software/2053509/intermedia-contact-center> |
| en-AU | <https://www.getapp.com.au/software/2053509/intermedia-contact-center> |
| en-CA | <https://www.getapp.ca/software/2053509/intermedia-contact-center> |
| en-GB | <https://www.getapp.co.uk/software/2053509/intermedia-contact-center> |
| en-IE | <https://www.getapp.ie/software/2053509/intermedia-contact-center> |
| en-NZ | <https://www.getapp.co.nz/software/2053509/intermedia-contact-center> |
| en-SG | <https://www.getapp.sg/software/2053509/intermedia-contact-center> |
| en-ZA | <https://www.getapp.za.com/software/2053509/intermedia-contact-center> |
| fr | <https://www.getapp.fr/software/2053509/intermedia-contact-center> |
| fr-BE | <https://fr.getapp.be/software/2053509/intermedia-contact-center> |
| fr-CA | <https://fr.getapp.ca/software/2053509/intermedia-contact-center> |

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