---
description: Detailed reviews on First Due based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare First Due with similar products.
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title: First Due Reviews, Prices & Ratings | GetApp Canada 2026
---

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# First Due

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> First Due is an end-to-end AI-powered public safety software solution that unifies emergency response, NERIS, ePCR, fire prevention, scheduling, training, assets, analytics, and more in one secure cloud-based application for Fire, EMS, and public safety agencies.
> 
> Verdict: Rated **4.6/5** by 58 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of First Due

Why First Due?

First Due replaces disconnected software with one secure, cloud-based application designed specifically for public safety. By unifying critical workflows across emergency response, compliance, prevention, workforce management, training, assets, and analytics, agencies can improve operational efficiency while reducing administrative burden.


Key Benefits

- Replace multiple point solutions with one integrated application
- Improve emergency response through connected operational workflows
- Simplify NERIS reporting, ePCR, inspections, and compliance processes
- Reduce duplicate data entry and manual administrative work
- Improve visibility across personnel, assets, incidents, and operational performance
- Support informed decision-making with embedded AI capabilities and operational analytics
- Access critical information securely from anywhere through a cloud-based platform
- Scale with your agency through configurable modules and continuous innovation
- Integrate with leading public safety, GIS, healthcare, and training technologies
- Accelerate adoption with onboarding, training resources, and responsive customer support

Whether you're a volunteer department, combination agency, metropolitan fire department, EMS provider, law enforcement agency, or state organization, First Due provides the flexibility and scalability to support your agency today while adapting to future operational needs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 58 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: First Due
- **Founded**: 2016

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French
- **Available Countries**: Canada, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Attendance Management
- Availability Indicator
- Availability Management
- Barcode Recognition
- Billing & Invoicing
- Communication Management
- Compliance Management
- Controlled Substance Tracking
- Customizable Forms
- Data Import/Export
- Dispatch Monitoring
- Document Management Software
- Document Storage
- EMS Service Roles Time Clock

## Integrations (2 total)

- First Arriving Dashboards
- Pulsara

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [EMS Software](https://www.getapp.ca/directory/1185/ems/software)

## Related Categories

- [Fire Department Software](https://www.getapp.ca/directory/1187/fire-department/software)
- [EMS Software](https://www.getapp.ca/directory/1185/ems/software)

## Alternatives

1. [eSchedule](https://www.getapp.ca/software/107573/ems-eschedule) — 4.8/5 (77 reviews)
2. [Aladtec](https://www.getapp.ca/software/103479/aladtec) — 4.6/5 (17 reviews)
3. [PSTrax](https://www.getapp.ca/software/2038079/pstrax) — 5.0/5 (20 reviews)
4. [AngelTrack](https://www.getapp.ca/software/2052509/angeltrack) — 4.5/5 (4 reviews)
5. [D4H](https://www.getapp.ca/software/2060281/d4h) — 5.0/5 (1 reviews)

## Reviews

### "A Must-Have for Modern Fire Departments" — 5.0/5

> **Clint** | *October 15, 2024* | Public Safety | Recommendation rating: 10.0/10
> 
> **Pros**: What I liked most about First Due was the way it streamlined our entire department’s operations. From pre-incident planning to incident reporting, everything is centralized, making it easy for our team to stay prepared and efficient. The real-time data through the mobile app was a standout feature, giving our firefighters critical information in the field and helping us make informed decisions when seconds count.
> 
> **Cons**: It’s hard to call this a true "con," but the speed at which First Due continues to evolve can sometimes be a challenge to keep up with. The platform is constantly adding new features and updates, which is great for staying cutting-edge but requires us to stay on top of training and implementation.
> 
> Overall, First Due has been a game-changer for our department. It’s made us more efficient, improved our community engagement, and given us tools to better manage both incidents and fire prevention. The ability to track assets, manage personnel, and use real-time data has transformed how we operate. It’s hard to imagine running a modern fire department without it.

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### "RFD and First Due" — 5.0/5

> **Erick** | *November 14, 2024* | Government Administration | Recommendation rating: 9.0/10
> 
> **Pros**: The scheduling system works well and is user friendly for our department. We went from an old "pen and paper" style system and this is a much better system.
> 
> **Cons**: First Due is growing very fast and making lots of good changes. Some of our requests from two years ago are still in the system and have never gotten a response.
> 
> First Due has a lot of features but you really have to take the time to implement and build it to your agency. Once in place it improves work flow for sure.

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### "Still working out the bugs, but the support has been exceptional" — 3.0/5

> **Steve** | *June 9, 2020* | Government Administration | Recommendation rating: 5.0/10
> 
> **Pros**: I like that it's a plug-and-play records-management system that has a permit section already included, so that we didn't have to build our own. I also would highly commend the support that we have received. \[SENSITIVE CONTENT HIDDEN\] has been prompt and attentive and helped solve problems very quickly, regardless of time of day.
> 
> **Cons**: I would like to have more user-based options and control available. For example: In our permit section, the database that is generated doesn't offer a space for us to assign particular inspectors to ensure proper and thorough accountability, and it doesn't have phone numbers, which, instead, are found only by opening each application and then transcribing the numbers. (Because they are spread out over three different fields, one cannot simply cut and paste the numbers, either.)
> 
> I find the software helpful but still with plenty of unfulfilled potential.

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### "First Due Review" — 5.0/5

> **Brett** | *October 8, 2024* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: First Due brings all of our operations under one umbrella.  Prior to purchasing First Due, our processes were disjointed and inefficient.  There was a duplication of effort, entering the same information into multiple systems on multiple platforms.  This increased the workload on our personnel and resulted in errors in data entry.  Simple tasks like entering work schedules that were previously cumbersome and unavailable to systems downstream such as NFIRS and payroll are now streamlined into one system.  Information entered once into the Scheduling module is then available to Command Board, Incident Documentation, Payroll and exposure reporting.  This frees our people to serve our citizens rather than be a slave to IT.
> 
> **Cons**: Our implementation was honestly rough.  We had one Implementation Manager who attempted to implement all our products.  She was kind and tried her best; however she lacked the time, bandwidth, and technical ability to work across all platforms.  I do believe the process has changed since we onboarded.  I am confident this change will make the implementation process much smoother.
> 
> Other than the rough start, our experience has been wonderful.  Once our issues were in the hands of the proper people, they have been handled quickly and professionally.  The staff are top notch, knowledgeable in IT and understand the fire service and our needs.

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### "First due and you" — 4.0/5

> **Paul** | *October 9, 2024* | Public Safety | Recommendation rating: 9.0/10
> 
> **Pros**: How certain things can be customized to your departments needs, the support section has some good content to answer internal questions
> 
> **Cons**: As a non-computer person I get a little lost in the program. If i dont create or assign an asset in a few months its takes me alittle longer then I would like to relearn. But once I got it, its not a big deal
> 
> Positive. Just moved over from ers to first due for nfirs. The end users had no complaints. I excited about the newerr features in the program that were shown in unify 2024. All about information sharing

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## Links

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## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/first-due/> |
| en-AE | <https://www.getapp.ae/software/2053262/first-due> |
| en-AU | <https://www.getapp.com.au/software/2053262/first-due> |
| en-CA | <https://www.getapp.ca/software/2053262/first-due> |
| en-GB | <https://www.getapp.co.uk/software/2053262/first-due> |
| en-IE | <https://www.getapp.ie/software/2053262/first-due> |
| en-NZ | <https://www.getapp.co.nz/software/2053262/first-due> |
| en-SG | <https://www.getapp.sg/software/2053262/first-due> |
| en-ZA | <https://www.getapp.za.com/software/2053262/first-due> |
| fr | <https://www.getapp.fr/software/2053262/first-due> |
| fr-BE | <https://fr.getapp.be/software/2053262/first-due> |
| fr-CA | <https://fr.getapp.ca/software/2053262/first-due> |

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