---
description: Detailed reviews on First Due based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare First Due with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: First Due Reviews, Prices & Ratings | GetApp Canada 2026
---

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# First Due

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> First Due is an end-to-end AI-powered public safety software solution that unifies emergency response, NERIS, ePCR, fire prevention, scheduling, training, assets, analytics, and more in one secure cloud-based application for Fire, EMS, and public safety agencies.
> 
> Verdict: Rated **4.6/5** by 58 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of First Due

Why First Due?

First Due replaces disconnected software with one secure, cloud-based application designed specifically for public safety. By unifying critical workflows across emergency response, compliance, prevention, workforce management, training, assets, and analytics, agencies can improve operational efficiency while reducing administrative burden.


Key Benefits

- Replace multiple point solutions with one integrated application
- Improve emergency response through connected operational workflows
- Simplify NERIS reporting, ePCR, inspections, and compliance processes
- Reduce duplicate data entry and manual administrative work
- Improve visibility across personnel, assets, incidents, and operational performance
- Support informed decision-making with embedded AI capabilities and operational analytics
- Access critical information securely from anywhere through a cloud-based platform
- Scale with your agency through configurable modules and continuous innovation
- Integrate with leading public safety, GIS, healthcare, and training technologies
- Accelerate adoption with onboarding, training resources, and responsive customer support

Whether you're a volunteer department, combination agency, metropolitan fire department, EMS provider, law enforcement agency, or state organization, First Due provides the flexibility and scalability to support your agency today while adapting to future operational needs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 58 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: First Due
- **Founded**: 2016

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French
- **Available Countries**: Canada, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Attendance Management
- Availability Indicator
- Availability Management
- Barcode Recognition
- Billing & Invoicing
- Communication Management
- Compliance Management
- Controlled Substance Tracking
- Customizable Forms
- Data Import/Export
- Dispatch Monitoring
- Document Management Software
- Document Storage
- EMS Service Roles Time Clock

## Integrations (2 total)

- First Arriving Dashboards
- Pulsara

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [EMS Software](https://www.getapp.ca/directory/1185/ems/software)

## Related Categories

- [Fire Department Software](https://www.getapp.ca/directory/1187/fire-department/software)
- [EMS Software](https://www.getapp.ca/directory/1185/ems/software)

## Alternatives

1. [eSchedule](https://www.getapp.ca/software/107573/ems-eschedule) — 4.8/5 (77 reviews)
2. [Aladtec](https://www.getapp.ca/software/103479/aladtec) — 4.6/5 (17 reviews)
3. [PSTrax](https://www.getapp.ca/software/2038079/pstrax) — 5.0/5 (20 reviews)
4. [AngelTrack](https://www.getapp.ca/software/2052509/angeltrack) — 4.5/5 (4 reviews)
5. [D4H](https://www.getapp.ca/software/2060281/d4h) — 5.0/5 (1 reviews)

## Reviews

### "Best Firefighting software" — 5.0/5

> **Virgil** | *June 9, 2025* | Public Safety | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use, multiple platforms and the customer service. I have always had issues resolved quickly.
> 
> **Cons**: There is nothing that I do not like about it. I think it is a great platform that is perfectly suited for my department.
> 
> Excellent\! From the inception to current use, this has been by far the best software our department has used.

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### "RFD and First Due" — 5.0/5

> **Erick** | *November 14, 2024* | Government Administration | Recommendation rating: 9.0/10
> 
> **Pros**: The scheduling system works well and is user friendly for our department. We went from an old "pen and paper" style system and this is a much better system.
> 
> **Cons**: First Due is growing very fast and making lots of good changes. Some of our requests from two years ago are still in the system and have never gotten a response.
> 
> First Due has a lot of features but you really have to take the time to implement and build it to your agency. Once in place it improves work flow for sure.

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### "SAR teams steer clear" — 2.0/5

> **Bobby** | *January 24, 2025* | Public Safety | Recommendation rating: 2.0/10
> 
> **Pros**: It is a simple interface and when it works, it is nice\!
> 
> **Cons**: Roll out was unprofessional. Customer support has been a challenge at best. App works as intended about 60% of the time.
> 
> We are a search and rescue team in remote Colorado. Our county switched to First Due as some of our county fire teams had heard good things about the software. I would give the roll-out and training a 1 out of 5: Lack of communication, training, and slow responses to our concerns. Since rolling it out I generously gave the app a 2 out of 5. It works as intended sometimes but as first responders, we need it to work every time. We now have over 120 emails going back and forth with support on issues the app has had. Our fire teams like the app, but they do not depend on it as an incident response app. We are back on pagers as our incident response tool due to the unreliability of this First Due.

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### "First due and you" — 4.0/5

> **Paul** | *October 9, 2024* | Public Safety | Recommendation rating: 9.0/10
> 
> **Pros**: How certain things can be customized to your departments needs, the support section has some good content to answer internal questions
> 
> **Cons**: As a non-computer person I get a little lost in the program. If i dont create or assign an asset in a few months its takes me alittle longer then I would like to relearn. But once I got it, its not a big deal
> 
> Positive. Just moved over from ers to first due for nfirs. The end users had no complaints. I excited about the newerr features in the program that were shown in unify 2024. All about information sharing

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### "First Due Review" — 5.0/5

> **Jordan** | *October 8, 2024* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of use and map.  My crews love how customizable everything is on each module.  We can get the reports we need out of it and be properly notified when emergencies happen.
> 
> **Cons**: The call notification struggles on the mobile side. We’ve worked with support to try and fix the problem, but no resolution has been met.
> 
> We came from a CAD vendor that was not good.  We entered into business with First Due very hesitantly because of our CAD software, but that went away quickly due to the knowledge and professionalism shown by the First Due staff.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2053262/first-due)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/first-due/> |
| en-AE | <https://www.getapp.ae/software/2053262/first-due> |
| en-AU | <https://www.getapp.com.au/software/2053262/first-due> |
| en-CA | <https://www.getapp.ca/software/2053262/first-due> |
| en-GB | <https://www.getapp.co.uk/software/2053262/first-due> |
| en-IE | <https://www.getapp.ie/software/2053262/first-due> |
| en-NZ | <https://www.getapp.co.nz/software/2053262/first-due> |
| en-SG | <https://www.getapp.sg/software/2053262/first-due> |
| en-ZA | <https://www.getapp.za.com/software/2053262/first-due> |
| fr | <https://www.getapp.fr/software/2053262/first-due> |
| fr-BE | <https://fr.getapp.be/software/2053262/first-due> |
| fr-CA | <https://fr.getapp.ca/software/2053262/first-due> |

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