--- description: Detailed reviews on Ivanti Neurons for ITSM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Ivanti Neurons for ITSM with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Ivanti Neurons for ITSM Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [ITSM Software](/directory/292/it-service-management-itsm/software) > [Ivanti Neurons for ITSM](/software/2053230/ivanti-neurons-for-itsm) # Ivanti Neurons for ITSM Canonical: https://www.getapp.ca/software/2053230/ivanti-neurons-for-itsm Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2053230/ivanti-neurons-for-itsm?page=2) > With Ivanti® Neurons for ITSM, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers. > > Verdict: Rated **3.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Ivanti Neurons for ITSM Ivanti Neurons for IT Service Management (ITSM) helps transform your service desk from a reactive support queue into a proactive, strategic business enabler, giving IT teams the tools to deliver high-quality service management across the entire service delivery lifecycle, from initial request capture all the way through to remediation, with automated workflows that reduce the costly manual processes that slow organizations down. Built on industry standards with out-of-the-box PinkVerify® best practices, the platform's modular design deploys quickly and scales easily as your requirements grow, so whether you need a straightforward IT help desk ticketing solution today or a full suite of advanced ITIL service management processes tomorrow, Ivanti Neurons for IT Service Management adapts without requiring a platform change. AI-powered chatbots provide your employees with engaging, 24/7 self-service capabilities, letting users obtain answers, submit requests, check ticket status, and make updates simply by having a conversation with a bot, which frees your IT team from handling routine inquiries and redirects their capacity toward higher-value work. Cloud-based bots powered by hyper-automation proactively detect and resolve IT issues before users even report them, reducing ticket volume, improving the employee experience, and allowing your support team to focus on innovation rather than constantly firefighting recurring issues. Service desk analysts benefit from automatic ticket classification and pre-packaged, specialist-level remediation actions that help them resolve more incidents on the first call, cutting through the complexity and high costs typically associated with escalations and keeping customers productive without disruption. Role-based dashboards provide real-time visibility into service delivery quality, operational metrics, financial performance, and productivity data through a drag-and-drop reporting interface, giving every stakeholder from frontline analysts to IT leadership the actionable insights they need to continually improve service outcomes. The platform extends well beyond IT, enabling your team to automate service delivery for HR, Facilities, GRC, and Project Portfolio Management, meaning the same proven service management practices and workflows your IT team has built can be leveraged across every department in the business to drive efficiency and reduce reliance on ad hoc emails and manual processes. Deployed in the cloud, on-premises, or as a hybrid combination, Ivanti Neurons for IT Service Management gives your organization full flexibility to choose and change deployment models without losing functionality or data, ensuring you always have maximum value regardless of how your infrastructure strategy evolves. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 15 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support Software | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Ivanti - **Founded**: 2002 ## Commercial Context - **Pricing Details**: Contact Ivanti for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish - **Available Countries**: Afghanistan, Algeria, Angola, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic and 110 more ## Features - Analytics - CMDB Software - Change Management Software - IT Asset Management Software - Incident Management Software - Knowledge Base Management - Self Service Portal - Service Level Agreement (SLA) Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) ## Related Categories - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software) - [IT Ticketing Systems Software](https://www.getapp.ca/directory/3479/it-ticketing-systems/software) ## Alternatives 1. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (751 reviews) 2. [SysAid](https://www.getapp.ca/software/90863/sysaid) — 4.5/5 (520 reviews) 3. [Proactivanet](https://www.getapp.ca/software/2063855/proactivanet) — 4.8/5 (52 reviews) 4. [ManageEngine Endpoint Central](https://www.getapp.ca/software/103857/manageengine-desktop-central) — 4.6/5 (1763 reviews) 5. [TeamDynamix](https://www.getapp.ca/software/2059330/teamdynamix-itsm-ppm) — 4.4/5 (170 reviews) ## Reviews ### "Simple to use remote support tool" — 4.0/5 > **Marko** | *March 31, 2021* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Reliable and simple to use tool for remote access and support, it offers extended device information > > **Cons**: Not able to send windows shortcuts, not able to send sound. > > I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff. It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support. ----- ### "Ivanti Neurons for ITSM" — 5.0/5 > **Verified Reviewer** | *September 25, 2025* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: I like the edge intelligence and neurons bots, it helps to automate our workflows and security management > > **Cons**: I think at the start there was a lot to process, but once you start setting stuff up it flows nicely ----- ### "Landesk is a decent ticketing solution" — 3.0/5 > **Matt** | *July 28, 2021* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: I like that you can have multiple databases synced together. > > **Cons**: Remote tool doesn't always work well. Wish the ticket search was better. ----- ### "Exploring Best software Asset Management" — 5.0/5 > **Shankar** | *February 5, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: User Interface and support they provide is top quality. > > **Cons**: Pricing is too high and its not easy to customize my Dashboard. Third party integration is not supported. > > My Overall Experience is best ever solution to manage our assets. This tool is used to manage my endpoints and all other applications. ----- ### "Highly customisable and easy to use" — 5.0/5 > **Verified Reviewer** | *August 23, 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Highly customisable system, can be adjusted to smallest details if needed. Powerfull workflow designer, connected with Quick Actions can solve almost all needs of business processes not only in IT domain, bu whole company. > > **Cons**: Some features looks like "last minute" build, or integrated from other tools, mobile self service still needs improvements. > > Service management with many of SLA's are well served by Ivanti Neurons. With some additional configurations and integrations with our own systems accounting and reporting is easy. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2053230/ivanti-neurons-for-itsm?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2053230/ivanti-neurons-for-itsm) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data