About Paystone

Paystone is a marketing platform for customer loyalty and rewards programs aimed at retailers. It integrates with payment terminals, virtual terminals, online payment gateways, and POS systems. It utilizes reward points and cards to encourage customer loyalty. It also supports gift cards and provides purchasing incentives. The software features real-time data analytics and reporting via a web-based UI. It can send personalized marketing communications triggered by certain customer behaviors or events, such as birthdays or first-time purchases.

Paystone facilitates the use of loyalty programs to improve regular purchasing patterns. It leverages promotions and gift cards to encourage higher spending and engagement. The platform is aimed at retailers and helps boost marketplace profiles, attract customers, and increase order spending. It also provides incentives for repeat visitors. It is used to improve seasonal sales and develop better brand awareness.


Images

Paystone Software - Paystone Reporting Dashboard (BackOffice)
Paystone Software - Paystone in-depth reports
Paystone Software - "Lights Out" Automated Offers
Paystone Software - Select an offer type
Paystone Software - Create Email or Text Message (SMS) offer
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Paystone video
Paystone video
Paystone Software - Paystone Reporting Dashboard (BackOffice)
Paystone Software - Paystone in-depth reports
Paystone Software - "Lights Out" Automated Offers
Paystone Software - Select an offer type
Paystone Software - Create Email or Text Message (SMS) offer

Not sure about Paystone? Compare with a popular alternative

Paystone

4.3 (44)
VS.
Most reviewed

Starting Price

US$30.00
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

29
137

Integrations

No integrations found
125

Ease of Use

4.3 (44)
4.7 (607)

Value for Money

4.2 (44)
4.5 (607)

Customer Service

4.4 (44)
4.7 (607)

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Reviews

Overall rating

4.3 /5
(44)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support Software
4.4/5

Already have Paystone?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 44
Jr
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

[sensitive content hidden]

Reviewed on 2023-09-20

Competitive rates with fast, efficient, & friendly service

Competitive rates with fast, efficient, & friendly service

Pros

The response time to fix a problem, answer a question, or care about your concern is excellent. [sensitive content hidden] always answers my phone calls and e-mails quickly.

Cons

I have no complaints about the product or service. I think it is great they have an office in London Ontario.

Scott
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Loyalty and Gift Card Program

Reviewed on 2022-10-29

I do like the monthly cost. I do like working with customer service.

I do like the monthly cost. I do like working with customer service.

Pros

I do like how this software works with out POS System (Logivision). It does make it easy for our cashiers to activate and redeem points. Customers like the feature of saving points for future larger purchases.

Cons

Our customers are having a hard time signing up to be able to redeem points. I have used many programs and this seems to be the worst for customer sign up. We do have an older customer base who have a hard time with emails. Most loyalty programs are phone number based. YOu do have to spend more money to change it to that style which I do think is not good.I also am not a fan of having to pay for text messages.

Alternatives Considered

Vicinity

Reasons for Choosing Paystone

Cost...however the thing about paying for text is not cool.

Switched From

Vicinity

Reasons for Switching to Paystone

Cost
Shelly
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Unauthorized payments

Reviewed on 2023-02-07

Horrible

Horrible

Pros

Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

Cons

see above. Or heck, I'll copy it for you here:Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

Chad
Overall rating
  • Industry: Maritime
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing set up experience

Reviewed on 2022-04-07

Top notch

Top notch

Pros

Set up support was amazingly good
Best value for money

Cons

Required Zapier to integrate with QB desktop/enterprise but [SENSITIVE CONTENT]
at Nicejob implemented a very good solution to automate, so not really a negative

Alternatives Considered

Swell, GetMoreReviews, Reputation and Birdeye

Reasons for Switching to Paystone

Focus on reviews/ good value for multiple locations
Darlene
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very Satisfied

Reviewed on 2022-11-08

Our overall experience has been great and like that we have human support when we need it

Our overall experience has been great and like that we have human support when we need it

Pros

Very user friendly even for the technically challenged staff

Cons

there was nothing really that bothered me

Alternatives Considered

Lightspeed

Reasons for Choosing Paystone

Paystone was recommended by a colleague and was less expensive

Reasons for Switching to Paystone

recommended and less cost
Showing 5 reviews of 44 Read all reviews

Paystone FAQs

Below are some frequently asked questions for Paystone.

Paystone offers the following pricing plans:

  • Starting from: US$30.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Paystone has the following typical customers:

11–50

Paystone supports the following languages:

English, French

Paystone supports the following devices:

We do not have any information about what integrations Paystone has

Paystone offers the following support options:

24/7 (Live rep)

Related categories

See all software categories found for Paystone.