About Paystone
Paystone is a marketing platform for customer loyalty and rewards programs aimed at retailers. It integrates with payment terminals, virtual terminals, online payment gateways, and POS systems. It utilizes reward points and cards to encourage customer loyalty. It also supports gift cards and provides purchasing incentives. The software features real-time data analytics and reporting via a web-based UI. It can send personalized marketing communications triggered by certain customer behaviors or events, such as birthdays or first-time purchases.
Paystone facilitates the use of loyalty programs to improve regular purchasing patterns. It leverages promotions and gift cards to encourage higher spending and engagement. The platform is aimed at retailers and helps boost marketplace profiles, attract customers, and increase order spending. It also provides incentives for repeat visitors. It is used to improve seasonal sales and develop better brand awareness.
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- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
[sensitive content hidden]
Reviewed on 2023-09-20
Competitive rates with fast, efficient, & friendly service
Competitive rates with fast, efficient, & friendly service
Pros
The response time to fix a problem, answer a question, or care about your concern is excellent. [sensitive content hidden] always answers my phone calls and e-mails quickly.
Cons
I have no complaints about the product or service. I think it is great they have an office in London Ontario.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Loyalty and Gift Card Program
Reviewed on 2022-10-29
I do like the monthly cost. I do like working with customer service.
I do like the monthly cost. I do like working with customer service.
Pros
I do like how this software works with out POS System (Logivision). It does make it easy for our cashiers to activate and redeem points. Customers like the feature of saving points for future larger purchases.
Cons
Our customers are having a hard time signing up to be able to redeem points. I have used many programs and this seems to be the worst for customer sign up. We do have an older customer base who have a hard time with emails. Most loyalty programs are phone number based. YOu do have to spend more money to change it to that style which I do think is not good.I also am not a fan of having to pay for text messages.
Alternatives Considered
VicinityReasons for Choosing Paystone
Cost...however the thing about paying for text is not cool.Switched From
VicinityReasons for Switching to Paystone
Cost- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Unauthorized payments
Reviewed on 2023-02-07
Horrible
Horrible
Pros
Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.
Cons
see above. Or heck, I'll copy it for you here:Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.
- Industry: Maritime
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing set up experience
Reviewed on 2022-04-07
Top notch
Top notch
Pros
Set up support was amazingly good
Best value for money
Cons
Required Zapier to integrate with QB desktop/enterprise but [SENSITIVE CONTENT]
at Nicejob implemented a very good solution to automate, so not really a negative
Reasons for Switching to Paystone
Focus on reviews/ good value for multiple locations- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very Satisfied
Reviewed on 2022-11-08
Our overall experience has been great and like that we have human support when we need it
Our overall experience has been great and like that we have human support when we need it
Pros
Very user friendly even for the technically challenged staff
Cons
there was nothing really that bothered me
Alternatives Considered
LightspeedReasons for Choosing Paystone
Paystone was recommended by a colleague and was less expensiveReasons for Switching to Paystone
recommended and less costPaystone FAQs
Below are some frequently asked questions for Paystone.Q. What type of pricing plans does Paystone offer?
Paystone offers the following pricing plans:
- Starting from: US$30.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Paystone?
Paystone has the following typical customers:
11–50
Q. What languages does Paystone support?
Paystone supports the following languages:
English, French
Q. Does Paystone support mobile devices?
Paystone supports the following devices:
Q. What other apps does Paystone integrate with?
We do not have any information about what integrations Paystone has
Q. What level of support does Paystone offer?
Paystone offers the following support options:
24/7 (Live rep)
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