Momence

The Momence onboarding process was supported very well! I was able to schedule as many one on one calls with the same representative which made it a streamlined and personal experience! The ability to make changes to our class schedule with one click saves so much time. Also the ability to pass on the credit card surcharges to the client saves us a lot of money.

Overall Im quite pleased. There were a few occasions that it took quite a long time to get a response and repeated emails from our end were needed to find answers. The helpdesk chat usually response quickly and is helpful, but to talk with someone on the phone an appointment needs to be scheduled far out in advance. We are still figuring out a few things, not everything is straight forward. I cannot always find the help info/videos, unless a hepldesk person sends me a link. There are still functionalities that I need to explore. We are a bit surprised how long it takes for funds to show up in our account after running it in the system. This is longer than what we are used to with different processors. We also hope that the international component of our business can be figured out.

FACT: probably one of the best softwares I've experienced HOWEVER when you don't show up to a meeting, not once, not twice nor on the third time, I'm OUT! Not to forget mentioning my first onboarding manager quit during my onboarding process. (red flag number 1) The second red flag was when I was charged during my onboarding and then a second time in the same month. When I asked for a refund, it never came. Currently, I'm still waiting as we speak. The third red flag was that after my onboarding manager quit I was left out to dry until I contacted Momence. I was then being onboarded by the [sensitive content hidden]
. The icing on the cake was, not even the [sensitive content hidden] could get our appointments scheduled, show up on time or show up at all. Unorganized, overwhelmed and lacking the customer support experience necessary to get the job done. A month of my life, and time wasted for what, during a holiday month and spent away from my family to end up with nothing and right back where I started. Shame on you MOMENCE. You claimed to be the best, you are very much the best and not following through. Such a shame. I would have been an excellent customer for you and probably your biggest cheerleader. I hope the rest of you can get a better experience than I. Good Luck!

See above. Amazing to think of how much money I save each month (minimum $200/mo in savings) plus how much time I have to create content instead of uploading, downloading and sharing.

I love the price! It's worth the trouble I'm having.