--- description: Detailed reviews on Zoho Lens based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Zoho Lens with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Lens Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Augmented Reality Software](/directory/1403/augmented-reality/software) > [Zoho Lens](/software/2052616/zoho-lens) # Zoho Lens Canonical: https://www.getapp.ca/software/2052616/zoho-lens Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2052616/zoho-lens?page=2) > Zoho Lens, augmented reality remote assistance software allows subject-matter experts to help field technicians and customers right from where they are. Experts can view the live incoming camera stream from a smartphone or smart glass on their computer or smartphone. > > Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 13 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 3D Objects - API - Chat/Messaging - Collaboration Tools - Customer Experience Management - Customizable Branding - Customizable Templates - Data Import/Export - Drag & Drop - For Training/Education - Image Library - Interactive Content - Real World Backdrop - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Role-Based Permissions - Superimposed Objects - Third-Party Integrations - Two-Way Audio & Video ## Integrations (2 total) - Zoho Calendar - Zoho Desk ## Category - [Augmented Reality Software](https://www.getapp.ca/directory/1403/augmented-reality/software) ## Alternatives 1. [echo3D](https://www.getapp.ca/software/2046701/echo3d) — 4.5/5 (169 reviews) 2. [Floori](https://www.getapp.ca/software/2069615/floori) — 4.7/5 (57 reviews) 3. [Onirix Studio](https://www.getapp.ca/software/2067128/onirix-studio) — 4.4/5 (12 reviews) 4. [TeamViewer Frontline](https://www.getapp.ca/software/2073969/teamviewer-frontline) — 4.6/5 (55 reviews) 5. [JigSpace](https://www.getapp.ca/software/2047932/jigspace) — 4.8/5 (19 reviews) ## Reviews ### "A good remote video support tool\!" — 4.0/5 > **Adam** | *March 26, 2026* | Online Media | Recommendation rating: 7.0/10 > > **Pros**: It's has a pricing model that suits us (per user) and it's generally simple to use. Our clients can work out how to connect > > **Cons**: The video quality isn't as good as some others we'd tried, but it is good enough for our use-case I think. ----- ### "Zoho Lens is a powerful partner for your remote support team." — 5.0/5 > **Alejandro Enrique** | *May 27, 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: In our daily environment we could detect an increase in the number of reports for technical review to our customers, the vast majority of these cases were attributed to technical personnel who recently entered the operation, these cases were analyzed and the main detail was that the end user did not understand the technical instructions provided, since we implemented Zoho Lens and thanks to its visual aids allowed to minimize the number of technical reviews sent because the customer correctly followed the instructions seen on the screen of your device. > > **Cons**: The current functionalities are of great help although it would be very useful to be able to customize the virtual functions depending on the environment where the tool is used, that is to say, for our case to be able to have templates of IT elements to use them where they are required. > > Zoho Lens is one of those very useful tools for any team that is facing end customers, it allows us to transmit information in a simpler way and leaves an excellent impression on users. ----- ### "Awesome service" — 5.0/5 > **Mangesh** | *December 19, 2025* | Computer Hardware | Recommendation rating: 10.0/10 > > **Pros**: Very well made for service personnel. As a service provider I like it very much. Freeze screen, capture and denote features are too good. > > **Cons**: As an IT hardware service provider, we are looking for the solution like this. unique solution provider > > I have used it first time and I really fell in love. very very good experience ever had. Strongly recommend to all service providers ----- ### "Remote support at a higher level" — 5.0/5 > **Carolina** | *May 26, 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: In the process of remote assistance or technical support to the end users of our company we must find the appropriate terminology taking into account that all those people do not have the technical knowledge to perform some of the indications that we provide; here Zoho Lens comes into play, with the possibility of giving visual indications on the different devices located in the customer's premises thus clarifying the instructions initially given, this saves us a lot of time and avoids technical revisions by the company. > > **Cons**: While it is true that the visual aids offered to customers by this tool are valuable, I can also say that it requires devices with certain capabilities to take full advantage of all the features offered, this is linked to the quality of camera, screen and even the ram of the same as in active remote assistances the slowdown of the system is noticed by the running processes. > > To achieve the confidence and clarity of customers and users of any service is necessary that the technical support team has tools that facilitate all processes, Zoho Lens allows our customers to perform each and every one of the professional indications that we provide and thus achieve the goal which is the solution of its failure, so we offer quality of our services. ----- ### "Remote consultancy that will bring end-users even closer." — 4.0/5 > **Alejandro** | *July 28, 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Very often in our process of technical advice for internal and external customers we have come across users with extensive knowledge which follow carefully and promptly the indications provided by the customer service advisors, on the other hand, there are many occasions when the end user requesting advice has little or no knowledge of systems or technology, for these cases it was complex to provide a clear and concrete service so it was necessary to send technical service to the user's home; Thanks to Zoho Lens we have been able to reduce the amount of technical services sent and this is due to its function that at first glance seems simple but is very powerful and useful for those customers with little knowledge in technology, augmented reality allows only using the smartphone or laptop to see on the customer's screen their environment which our staff will mark the equipment and connections to be tracked by the customer, thus the user follows to the letter such indications, has seen improvement in processes in a considerable way. > > **Cons**: This type of technology facilitates the interaction of technical service in a bilateral way, the customer clearly perceives the indications provided by the advisor and in turn represents a saving in costs of technical service visits, that is, in first measure the ROI is clearly very favourable, in this way there are no negative points from my perspective as it fulfils its task with more than enough. > > Our IT team has had positive and negative experiences in the exercise of their functions, within all I can highlight the positive transition in terms of the way the work was done in the past, the advice and support to users by telephone was intended to achieve solve the reported failure regardless of whether or not the end customer had knowledge, this made the work very difficult for the consultant and annoyed the user because he did not understand the indications; From the implementation of Zoho Lens evolved the way of providing technical support, our customers only seeing the screen of your device follow step by step the indications provided and in many cases the reported failure is solved, this guarantees monetary savings for the company. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2052616/zoho-lens?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2052616/zoho-lens) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data