---
description: Detailed reviews on Vitally based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Vitally with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Vitally Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [Vitally](/software/2052526/vitally)

# Vitally

Canonical: https://www.getapp.ca/software/2052526/vitally

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> Vitally helps businesses of every size deliver world-class customer experiences, meet unexpected challenges, operate more efficiently, and grow their bottom line.
> 
> Verdict: Rated **3.7/5** by 9 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.7/5** | 9 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 4.1/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 3.9/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Vitally
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$299.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Vitally offers pricing plans that fit the needs of any size B2B SaaS business, from early-stage startups to global Customer Success teams.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana and 173 more

## Features

- API
- Account Alerts
- Account Management Software
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management Software
- Customer Database
- Customer Engagement Software
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields

## Integrations (17 total)

- Amazon Redshift
- Breeze
- Chargebee
- Gmail
- HubSpot CRM
- HubSpot Marketing Hub
- Intercom
- Microsoft Outlook
- Mixpanel
- PostgreSQL
- Recurly
- Segment
- Slack
- Snowflake
- Stripe

... and 2 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)
- [Customer Success Software](https://www.getapp.ca/directory/959/customer-success/software)

## Alternatives

1. [Custify](https://www.getapp.ca/software/128095/custify) — 4.9/5 (122 reviews)
2. [monday CRM](https://www.getapp.ca/software/2056613/monday-crm) — 4.7/5 (461 reviews)
3. [Zoho Desk](https://www.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2212 reviews)
4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1780 reviews)
5. [Skalin](https://www.getapp.ca/software/2051814/skalin) — 4.9/5 (55 reviews)

## Reviews

### "Perfect CSM Tool for small to medium companies" — 5.0/5

> **Daniela** | *May 26, 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to set up, finally all my data in one place. Their support was very helpful if any questions came up, but you can do everything yourself within the tool as well.
> 
> **Cons**: Actually nothing really, but I'd like to note that the value of Vitally is only as good as the setup and data you put into that. So make sure you clean the data of the other tools before you start with integrating it.

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### "Great Product and it keeps getting better" — 4.0/5

> **Samuel** | *September 10, 2022* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Vitally was very simple to implement and get going.
In the end, it comes down to the quality of the data that you integrate with it.
> 
> **Cons**: Account tracking rules are a bit limiting but this hasn't stopped us from performing or tracking customers in anyway.
> 
> Our CSM has changed multiple times in the last year due to their growth but the service has always been great.

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### "Bad CS software" — 1.0/5

> **John** | *January 23, 2024* | Alternative Dispute Resolution | Recommendation rating: 0.0/10
> 
> **Pros**: Nothing, no value added, it was absolute money wasted with no results
> 
> **Cons**: Everything was fine until the sales, but after that, the onboarding process was terrible. There was no value for money, and the company seemed more interested in taking money from customers rather than providing good service. In addition, the customer success leaders seemed unaware of which customers were using their software. There was no accountability.
> 
> There was no experience to describe the experience

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### "Vitally review" — 4.0/5

> **Bolortuya** | *January 5, 2024* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Vitally is great solution for us as we deal with multiple contacts per customer, this allows us to track and resolve problems per contact and customer. We can easily delegate tasks to the assigned CSM and track the progress. Also, we have clear visibility to our customers ARR, Key dates, OHS. We also, do like how we can filter views per revenues, customers with missing data, etc. The ability to integrate with our other key platforms is essential.
> 
> **Cons**: Vitally is a big platform and it'll take a bit to learn all of the bells and whistles to ensure we are maximizing our value. The cost is bit high for the number of users and viewers we get, other than that this is a good tool for CSM's.

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### "A larger scale" — 4.0/5

> **Ben** | *October 17, 2022* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: This software is focused on using product analytics to inform the Customer Success process. The platform is designed for B2B SaaS which is a plus.
> 
> **Cons**: The software needs a dedicated CS team otherwise you would be better off using a product analytics platform. If you aren't doing manual outreach, this platform is probably not for you.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2052526/vitally)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/vitally/> |
| en-AE | <https://www.getapp.ae/software/2052526/vitally> |
| en-AU | <https://www.getapp.com.au/software/2052526/vitally> |
| en-CA | <https://www.getapp.ca/software/2052526/vitally> |
| en-GB | <https://www.getapp.co.uk/software/2052526/vitally> |
| en-IE | <https://www.getapp.ie/software/2052526/vitally> |
| en-NZ | <https://www.getapp.co.nz/software/2052526/vitally> |
| en-SG | <https://www.getapp.sg/software/2052526/vitally> |
| en-ZA | <https://www.getapp.za.com/software/2052526/vitally> |
| fr | <https://www.getapp.fr/software/2052526/vitally> |
| fr-BE | <https://fr.getapp.be/software/2052526/vitally> |
| fr-CA | <https://fr.getapp.ca/software/2052526/vitally> |
| nl | <https://www.getapp.nl/software/2052526/vitally> |
| nl-BE | <https://www.getapp.be/software/2052526/vitally> |

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