---
description: Detailed reviews on Fusion Connect CCaaS based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Fusion Connect CCaaS with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Fusion Connect CCaaS Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Fusion Connect CCaaS](/software/2052419/fusion-connect-ccaas)

# Fusion Connect CCaaS

Canonical: https://www.getapp.ca/software/2052419/fusion-connect-ccaas

> Use Fusion Connect Contact Center as a Service (CCaas) to communicate with your customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy and includes tools such as a predictive dialer, IVR, ACD, and unlimited call queues, with options for omnichannel and AI-based self-service.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Fusion Connect
- **Location**: Pleasanton, US
- **Founded**: 1996

## Commercial Context

- **Pricing Details**: Contact Fusion Connect for pricing information.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Automated Routing
- Automatic Call Distribution
- CRM Software
- Call Center Management
- Call Recording Software
- Call Reporting
- Call Routing
- Call Tracking Software
- Call Transfer
- Callback Scheduling
- Chat/Messaging
- Chatbot Software
- Contact Management Software
- Customizable Reports
- IVR
- Inbound Call Center

## Support Options

- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)
- [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software)

## Alternatives

1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (858 reviews)
2. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (314 reviews)
3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
5. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (914 reviews)

## Links

- [View on GetApp](https://www.getapp.ca/software/2052419/fusion-connect-ccaas)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/fusion-connect-ccaas/> |
| en-AE | <https://www.getapp.ae/software/2052419/fusion-connect-ccaas> |
| en-AU | <https://www.getapp.com.au/software/2052419/fusion-connect-ccaas> |
| en-CA | <https://www.getapp.ca/software/2052419/fusion-connect-ccaas> |
| en-GB | <https://www.getapp.co.uk/software/2052419/fusion-connect-ccaas> |
| en-IE | <https://www.getapp.ie/software/2052419/fusion-connect-ccaas> |
| en-NZ | <https://www.getapp.co.nz/software/2052419/fusion-connect-ccaas> |
| en-SG | <https://www.getapp.sg/software/2052419/fusion-connect-ccaas> |
| en-ZA | <https://www.getapp.za.com/software/2052419/fusion-connect-ccaas> |

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