Idiomatic

Use data to turn feedback into features with confidence.

About Idiomatic

Idiomatic is the leading customer feedback, analytics provider. Unlike text analytics or simple NLP, Idiomatic's high custom approach is unique in the market for using supervised ML to create granular, accurate, and scalable categorizations.

Idiomatic's platform takes all forms of unstructured customer feedback (Zendesk, Salesforce, Delighted, Qualtrics, Social Media, etc.) and manually creates labels for our AI to automatically categorize and quantify what customers are saying.

As an added benefit, Idiomatic's custom sentiment models also outperform general sentiment tracking because of the custom nature of sentiment within support vs. surveys vs. social. Idiomatic provides world-class PII scrubbing and customized security controls for what data is passed.

Pricing starting from:

US$1,000.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Idiomatic

Key benefits of Idiomatic

Highly custom, granular models by data source.
Custom sentiment tracking by data source.
No unsupervised, general NLP.
World class customer success.
Unparalleled accuracy in classification of unstructured feedback.
Easy flow of data in and out (you still own your own data).
Easy integrations with any help desk or survey tool.
No engineering support needed from client.
Actionable insight in week 1.

Devices

Business size

S M L

Pricing starting from:

US$1,000.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Idiomatic

Images

Idiomatic Software - Idiomatic insights
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Idiomatic Software - Idiomatic insights

Features

Total features of Idiomatic: 49

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Client Portal
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Capture and Transfer
  • Data Extraction Software
  • Data Import/Export
  • Data Visualization Software
  • Feedback Management
  • Filtering
  • For eCommerce
  • Machine Learning Software
  • Model Training
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Processing
  • Negative Feedback Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Statistical Modeling
  • Surveys & Feedback
  • Tagging
  • Text Analysis Software
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics

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Reviews

Overall rating

4.7 /5
(16)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.7/5
Customer Support Software
4.9/5

Already have Idiomatic?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 16
Jon A. Jon A.
Overall rating
  • Industry: Internet
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great product, extreme time saver!

Reviewed on 2021-11-01

The Idiomatic team was extremely helpful and prepared throughout the initial set-up with my team's...

The Idiomatic team was extremely helpful and prepared throughout the initial set-up with my team's Zendesk data. The product itself is amazing. It saves me so much manual work and allows me to immediately address issues instead of gathering evidence. Being able to track issues using tags makes things so much better too. Overall, the team and the dashboard provide great real-time, high level overviews of what the team is experiencing and is incredibly easy to use.

Pros

Ease of use and saves so much manual work.

Cons

Private channel for Slack real time notifications takes too much work to integrate. Settled for general Slack channel with other team notifications.

Rodion G. Rodion G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great flexible ML categorization tool for text and a super reliable SaaS partner

Reviewed on 2021-11-12

I have had a great overall experience with Idiomatic, both as a product and service provider. The...

I have had a great overall experience with Idiomatic, both as a product and service provider. The Idiomatic team is highly responsive, great at internalizing our use-cases, and always available to provide support. They are truly partners when it comes to our needs and wants.

Pros

Idiomatic allowed us to scale up our issue classification and introduce smarter routing and categorization into our support workflows. Additionally, Idiomatic integrates really well into various parts of our tech stack, which lets us leverage its output beyond just the Idiomatic interface and has been a value-add in routing within our CMS and allowed us to have user-facing surveys that we wouldn't be able to support with just human eval

Cons

It's not a big problem, but I'd love for more user-level configuration options. We currently have to go through the Idiomatic team for a lot of things but given how great the team is to work with, it's not really a pain point. I could also understand that it helps Idiomatic maintain a level of service provision they're comfortable with, but I generally love being able to do self-serve things so it's my only call out.

Ciara C. Ciara C.
Overall rating
  • Industry: Consumer Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Idiomatic Review

Reviewed on 2021-11-05

I really enjoyed the experience of working with Idiomatic - it really served us in terms of...

I really enjoyed the experience of working with Idiomatic - it really served us in terms of identifying issues in particular spikes in volume (although these were often too late!) I also appreciated all the help we got from our CSM [SENSITIVE CONTENT] - she was always willing to work with us on workaround for things that may not be possible, build ad hoc filters for us and had a great knowledge of our product as a whole!

Pros

Very intuitive user interface - was easy to see, navigate and locate data that we embedded

Cons

I found that the overall experience with the platform was positive, however there was often instances where there were promises of new products that were on the product roadmap that we would rarely see come to fruition. It was a small thing , but important for us to visualise the data correctly but the ability to not be able to customise colours / formatting of graphs was something I would like liked to see. In addition .
I think also being able to modify and edit graphs to add in trend graphs - multiple data points in one graph would be useful to visualise trends

Response from Idiomatic

Hi Ciara. Thank you for your honest feedback. We have been a bootstrapped company for a long time so haven't had as many resources to iterate. However, our recent funding allows us to hire a first marketing hire on the team (TMI?)

Liis S. Liis S.
Overall rating
  • Industry: Consumer Services
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Idiomatic is a great partner

Reviewed on 2021-11-05

Idiomatic does support contacts analysis really really well and they are an amazing partner to work...

Idiomatic does support contacts analysis really really well and they are an amazing partner to work with if this is an area you want to invest in!

Pros

Idiomatic is a great partner to work with. They are very responsive and accommodating and always such a joy to work with.

Their product is geared towards customer support use cases, which we love! It has drastically changed how we report on contact drivers and share the voice of the customer insights with the rest of the organization. It is not only real-time but requires many times less effort than we ever imagined is possible.

Cons

Other competitors in the market are pushing ahead faster with new features and integrations. I wish there were more new developments/ features coming up faster to get to parity with what others are doing, like integrations with analytics software and key phrases highlights within different categories.

Luke E. Luke E.
Overall rating
  • Industry: Publishing
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Idiomatic is a great product with excellent account management and customer success teams

Reviewed on 2021-11-04

Our entire team has access to the data that we're getting from our customers in a very accessible...

Our entire team has access to the data that we're getting from our customers in a very accessible and customizable dashboard.

Pros

Idiomatic makes it easy for our team and our entire company to segment and analyze customer issues. Everyone at Medium is encouraged to log in with SSO and look at what our users are contacting us about. It's also easy to create reports and decks for presentations and to see how trends change over time. The Idiomatic Customer Success Team is also very helpful and always available when needed. They also send a weekly email to the whole company highlighting issues that we customize together.

Cons

There's nothing about Idiomatic that I can identify as areas for improvement at this time.

Response from Idiomatic

Thanks so much Luke. We've really enjoyed working with you through the years and I hope you can see some of our great new features coming out soon that blow you away!

Showing 5 reviews of 16 Read all reviews

Idiomatic FAQs

Below are some frequently asked questions for Idiomatic.

Idiomatic offers the following pricing plans:

  • Starting from: US$1,000.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Idiomatic has the following typical customers:

51-200, 201-500, 501-1,000, 1,001+

We do not have any information about what languages Idiomatic supports

Idiomatic supports the following devices:

We do not have any information about what integrations Idiomatic has

Idiomatic offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software

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