---
description: Detailed reviews on Rexpondo based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Rexpondo with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Rexpondo Reviews, Prices & Ratings | GetApp Canada 2026
---

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# Rexpondo

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> Rexpondo is a modern Help Desk ticketing and IT Service Management (ITSM) solution designed using ITIL best practice, that help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true service desk solution available in Cloud as well as On Premise.
> 
> Verdict: Rated **4.8/5** by 9 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Rexpondo

Respond to requests from customers, suppliers and employees by defining queues and SLAs and structure your services with your services with a modern ITIL compliant tool.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 9 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: E-Time

## Commercial Context

- **Pricing model**: Per User (Free version available)
- **Pricing Details**: Please contact E-Time for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (Desktop), Linux (On-Premise)
- **Supported Languages**: Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Irish, Italian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Turkish
- **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 83 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking Software
- Automated Routing
- CMDB Software
- Change Management Software
- Chat/Messaging
- Chatbot Software
- Configuration Management
- Contract/License Management
- Customer Database
- Customer Support Software
- Customizable Branding

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Ticketing Software](https://www.getapp.ca/directory/86/ticketing/software)

## Related Categories

- [Ticketing Software](https://www.getapp.ca/directory/86/ticketing/software)
- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)
- [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (685 reviews)
3. [JIRA Service Management](https://www.getapp.ca/software/91811/jira-service-management) — 4.5/5 (763 reviews)
4. [NinjaOne](https://www.getapp.ca/software/108129/ninjarmm) — 4.7/5 (282 reviews)
5. [EcholoN](https://www.getapp.ca/software/164895/echolon) — 4.7/5 (35 reviews)

## Reviews

### "GREAT product. SAD ending" — 5.0/5

> **Mildred** | *March 4, 2021* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: OTRS is a very robust solution for a ticket system and documentation. The community edition was great for small districts and IT departments like us.  It is light for a small AWS Linux machine in the cloud\!
> 
> **Cons**: The interface needs a little update. Has too many features that can mess up your mind when you start using it. I don't like that it's decided to not support the community edition any longer.
> 
> We have a hosted environment in AWS with a small Linux machine. Steep curve to learn at the beginning but now it is really hard not to like it\!

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### "La soluzione alla dismissione di OTRS Community" — 5.0/5

> **Adelina** | *June 27, 2023* | Primary/Secondary Education | Recommendation rating: 9.0/10
> 
> **Pros**: Software molto versatile, massimo grado di personalizzazione e supporto in italiano.
> 
> **Cons**: Niente di particolare da segnalare, il software risponde alle nostre esigenze.
> 
> Utilizzavamo già OTRS in versione Community e dopo la dismissione da parte della casa madre tedesca ci siamo ritrovati a valutare il passaggio ad OTRS Business che ha costi decisamente alti. Abbiamo trovato in Rexpondo la soluzione ideale, il core del prodotto è di fatto lo stesso di OTRS CE con alcune migliorie a livello di interfaccia e una serie di plugin già integrati se si sceglie l'installazione in cloud. Inoltre, differenza di altri Fork in circolazione possiamo contare sul supporto in italiano che è sempre cosa gradita.

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### "Un software che ti semplifica la vita\!" — 5.0/5

> **Verified Reviewer** | *June 7, 2023* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: Rexpondo ha semplificato notevolmente la gestione delle richieste di assistenza. Con un sistema centralizzato, abbiamo eliminato la confusione e abbiamo ottenuto una visione completa delle attività in corso. L'integrazione con altre applicazioni e la possibilità di monitorare lo stato dei ticket in tempo reale sono stati particolarmente utili.
> 
> **Cons**: Al momento nulla.Sicuramente consigliato per aziende che cercano una soluzione intuitiva e completa per la gestione dell'assistenza clienti.

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### "Potente e customizzabile" — 4.0/5

> **Verified Reviewer** | *May 31, 2023* | Supermarkets | Recommendation rating: 8.0/10
> 
> **Pros**: Flessibilità e possibilit di personalizzazione per le esigenze interne
> 
> **Cons**: l'interfaccia di amministrazione è migliorabile
> 
> Rexpondo ha cambiato notevolmente le dinamiche di Supporto nella nostra azienda. Ci ha aiutato a organizzare e gestire in modo efficiente tutte le richieste di assistenza. La piattaforma è molto potente (anche troppo per le nostre esigenze), e ha permesso al nostro team di rispondere tempestivamente alle richieste di clienti e fornitori. Consigliato per chi cerca un sistema completo ed efficace.

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### "Efficiente" — 4.0/5

> **Verified Reviewer** | *June 28, 2023* | Mental Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: Software abbastanza immediato nel suo utilizzo
> 
> **Cons**: Il sistema di reportistica appare un po’ scarno
> 
> Nel complesso un ottimo fork del precedente OTRS Community Edition con diversi plugin e integrazioni e mi sento di indicarlo rispetto ad altri fork come Otobo e Znuny. Il sistema di reporting manca di dettagli e personalizzazioni avanzate. Nonostante quest'ultimo aspetto, il software ha aiutato a migliorare l'efficienza del nostro team di supporto.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2052085/otrs-community-edition)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2052085/otrs-community-edition> |
| de-AT | <https://www.getapp.at/software/2052085/otrs-community-edition> |
| en | <https://www.getapp.com/customer-service-support-software/a/otrs-community-edition/> |
| en-AE | <https://www.getapp.ae/software/2052085/otrs-community-edition> |
| en-AU | <https://www.getapp.com.au/software/2052085/otrs-community-edition> |
| en-CA | <https://www.getapp.ca/software/2052085/otrs-community-edition> |
| en-GB | <https://www.getapp.co.uk/software/2052085/otrs-community-edition> |
| en-IE | <https://www.getapp.ie/software/2052085/otrs-community-edition> |
| en-NZ | <https://www.getapp.co.nz/software/2052085/otrs-community-edition> |
| en-SG | <https://www.getapp.sg/software/2052085/otrs-community-edition> |
| en-ZA | <https://www.getapp.za.com/software/2052085/otrs-community-edition> |

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