Gym Assistant

You can run so many different types of reports in gym assistant, it makes it easy to pull the data you need. It's also easy to change information or update member information in their profiles.

Issuing refunds is near impossible in the system, it doesn't track accurately. We need more options for adding other items that have variable costs other than needing to have each cost listed, such as our catering equipment that we rent out, and the backcountry cabin that we manage.

Payment processing and member tracking are both super easy. Anyone of my staff can use this software without messing things up too bad.

Only allows 2 doors otherwise you have to buy an entirely new upgrade that costs thousands so I'd you have tanning beds or sauna rooms, you have to pay a crazy amount of $$ to add them to system. Vizpin is not the best either when it comes to keyless app access. Not a fan of Vizpin

Able to allow 24 hour access to our gym through the card software. Its easy to use most of the time, but there are some glitches. Easy process and new member entry. We like the SMS feature that sends text to notify of denied access or membership due.

Its expensive. The customer service is non-exsistant once you pass your initial trial unless you pay them an unreasonable customer service fee. They won't even respond back to you on small questions unless you pay them first. Every little option cost extra. In a small gym like ours this gets to be very expensive and digs into our overhead. Their system is very off and on again and sometimes freezes up and won't let people in, usually on weekends when the office staff isn't there. We would switch, but honestly there isn't another option for 24hr access systems.

Being able to use GA, GateKeeper, and ProShop altogether is extremely convenient. It is fairly easy to train new employees with all programs. The auto payment batches are easy to run, keeping track of member info is easy, and use of the new portal is convenient to us and members.

The time zone difference when needing assistance is probably the least convenient thing.

I like that gym assistant is affordable! Their customer service is great and it’s an easy system to use that allows you to be hands off. As a small gym owner we can’t afford systems that huge corporate gyms use and we aren’t staffed all the time so having hands-off options is so important!

It’s a bit outdated in some ways. Some of the features that are the most important to running our gym don’t work super well all of the time.