--- description: Detailed reviews on Replyco based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Replyco with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Replyco Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Email Management Software](/directory/306/email-management/software) > [Replyco](/software/2051787/replyco) # Replyco Canonical: https://www.getapp.ca/software/2051787/replyco Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2051787/replyco?page=2) > Replyco is the affordable eCommerce helpdesk platform that centralises all your customer messages into one intuitive inbox. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time. > > Verdict: Rated **4.7/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Replyco Everything you need for an improved customer service experience. ALL YOUR MARKETPLACES IN ONE TOOL - Selling on eBay, Amazon, Shopify or any other platform? We enable multi-channel sellers to consolidate all of their customer messaging into one easy-to-use inbox. Streamlining order and customer data into one view means you have the information you need to respond quickly and accurately. IMPROVE RESPONSE RATES WITH EMAIL TEMPLATES AND SMART AUTO-RESPONDERS - Our most popular feature set\! Whether you’re responding to FAQs or sending an “Out of Office” response, our email templates coupled with auto-responder rules and customized data tags help improve response rates by 30% or more. CLOSE MORE SALES BY MEETING CUSTOMERS WHERE THEY ARE - Shoppers want instant answers to their questions. In fact, research shows that 60% of consumers expect a response within 10 minutes of sending an inquiry. Use Replyco’s live chat and instant messaging features to drive sales and increase conversions. EMPOWER YOUR TEAM FOR A MORE PRODUCTIVE CUSTOMER SERVICE OPERATION - Replyco’s robust set of tools are designed to help your team crush customer service goals with unlimited team access, internal notes, automated team assignments and SLA prioritization. It’s a win-win for everyone. REPORTING THAT HELPS GROW YOUR BUSINESS - Want to know which sales channels are performing best? Need to fine-tune your customer service strategy? With Replyo’s performance reporting dashboard, you’ll gain insights about customer service agent activity, best-selling products, marketplace metrics and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 21 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: comrce GmbH ## Commercial Context - **Starting Price**: €9.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Replyco offers you ticket- or user-based pricing\! No hidden costs, Replyco's pricing is simple and transparent. Book the package that suits your current needs. Find out more about user-based pricing on our website. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Australia, Austria, Canada, Germany, Switzerland, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Automated Routing - Autoresponders - CRM Software - Canned Responses - Chat/Messaging - Collaboration Tools - Communication Management - Contact Database - Contact Management Software - Customer Communication - Customer Database ## Integrations (14 total) - Aircall - BigCommerce - Gmail - Instagram - Katana - Linnworks - Rithum - Shopify - Telegram - Twitter/X - Veeqo - WISH - WooCommerce - billbee ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Email Management Software](https://www.getapp.ca/directory/306/email-management/software) ## Related Categories - [Email Management Software](https://www.getapp.ca/directory/306/email-management/software) - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software) - [Customer Support Software](https://www.getapp.ca/directory/562/customer-support/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews) 2. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Great product, even better customer service" — 5.0/5 > **Matthew** | *July 25, 2023* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: The whole team was friendly, informed, and helped us get up and running faster than I thought would be possible. The integrations are well explained, I get fast and accurate responses, and they have bent over backwards to make sure we get everything running how we need it. > > **Cons**: Some integrations we would LOVE to have are taking longer than we expected to be released. > > They helped us centralize all our online marketplace messaging systems into one convenient tool. We utilize it every day and it's been invaluable to us. ----- ### "Excellent software thats grows with the business and very cost effective" — 5.0/5 > **Vik** | *August 10, 2021* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The customer service element is important to any business and ReplyCo has brought together most aspects of this role. The company, as us, has grown over time and is getting better and better with more and more features. The price has remained low and the customer support with \[SENSITIVE CONTENT\] and the team is second to none. They have listened to our concerns and recommendations - that have then been integrated within a week. The interface is getting easier to use too. > > **Cons**: ReplyCo are constantly rolling out new features which is great, however sometimes a little buggy. It doesn't affect the purpose, however does get a little annoying. The interface at first is a little confusing and does take time to get used to. Ideally more deployment for users would be great from the admin account - signatures etc. > > From the 3 options I had, I definitely chose the right one. The fact that they are a smaller company makes them more personable to the customer. The price is perfect and flexible for multiple users as well as updates constantly being rolled out allowing businesses to merge different roles. ----- ### "Offers a lot" — 3.0/5 > **Amir** | *August 5, 2021* | Retail | Recommendation rating: 6.0/10 > > **Pros**: It has a lot of functions and does what our business needs. The value is well worth it compared to the competition > > **Cons**: it seems a little cluttered like there is too much on the screen, I think the workflow between the functions could be better and simpler. The colouring is not the best as the light grey text is sometimes hard to read > > overall is a good system, while we think its not necessarily the best for the price its well worth it and it does what we need for now. ----- ### "Customer support - the right way\!" — 5.0/5 > **Steven** | *July 9, 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Tickets to keep support queries organized. Pulls in data automatically from Amazon, eBay, Linnworks etc. which is a great time saver. Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible. Love that new features are being added all of the time. \[SENSITIVE CONTENT HIDDEN\] is always extremely responsive to our suggestions or any bugs we flag up. > > **Cons**: Features are being added all the time which while this is fantastic, means things can break some times which causes disruption. Currently lacks flexibility when initiating/creating new tickets. They are quickly improving this feature however :) > > Very positive. To be honest they are a breath of fresh air and I just wish all of our business partners were as responsive and accommodating. Even in the short time we have been with them \<1 month, we are already seeing great additions and improvements being made. If this continues I believe Replyco will provide us with a comprehensive solution for dealing with all of communications both with external customers as well as internal partners. Go Replyco\!\!\! ----- ### "Dont know why we have not moved over sooner." — 5.0/5 > **Gareth** | *September 9, 2020* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Its very smooth - nothing clunky everything flows together nicely. > > **Cons**: A few features are missing but you can add to a development list and more simple requests were put in place while we were waiting - amazing\! > > Onboarding was brilliant - Any issues then their web chat worked a dream and problems instantly solved - software is nice - I love the Dark Mode\! - Integration with Linnworks was very important to us - these guys have got it all sorted - amazing - well done. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2051787/replyco?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2051787/replyco) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data