
About ServiceMonster
ServiceMonster is the leading business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution.
Pricing starting from:
US$49.00/month
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, New Zealand, United States
Supported Languages
English
Pricing starting from:
US$49.00/month
- Free Version
- Free Trial
- Subscription
Images



Features
Total features of ServiceMonster: 86
Alternatives
ServiceWorks

Less Paper

Jobber

LawnPro

Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very happy with Service Monster
Reviewed on 2/21/2023
Pros
The software is easy to use and the customer support is the best. When you call they address your concerns quickly.
Cons
On occasion when inputting things the software moves slow. This doesn't happen often enough to be a major concern.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great customer service, good system, has some quirks.
Reviewed on 3/8/2023
I like them, they try hard and overall have a good product besides some irritating guirks. I have...
I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus!
Pros
The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze.
Cons
There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet.

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good Tool for Polling Customers
Reviewed on 6/7/2019
Pros
Easy to use
Good feature set
High value for the money
Cons
Can be glitchy at times
Low return rate (not as well recognized as competitors)
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Decision Ever Made
Reviewed on 2/14/2021
Love SM. Awesome tool. Saved us a boatload of money by making us more efficient.
Love SM. Awesome tool. Saved us a boatload of money by making us more efficient.
Pros
The ease of scheduling and the ability to group jobs in the same area reducing the cost of traveling.
Cons
Gets slow between April thru September. Would love for the daily report to have the est and actual hours tallied for the day.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We loved out time with Service Monster!
Reviewed on 12/3/2020
We had such a good experience with Service Monster!
We had such a good experience with Service Monster!
Pros
We loved everything about the software and the ease and accuracy of using it.
Cons
ServiceMonster was originally designed for carpet cleaner who have 1-3 trucks. As a larger cleaning company we ran 20+ routes per day. Service Monster did not have the ability for us to manage many accounts at once.
ServiceMonster FAQs
Below are some frequently asked questions for ServiceMonster.Q. What type of pricing plans does ServiceMonster offer?
ServiceMonster offers the following pricing plans:
- Starting from: US$49.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
ServiceMonster is available at three price points. Our Basic tier is designed for owner-operators and offers the core ServiceMonster features to organize your clients and manage jobs. Upgrade to Grow and you get access to advanced reporting functionality, marketing features, and the ability to track leads. ServiceMonster Premier is our most powerful option, with the most features to manage and grow your business. Track new opportunities, create advanced email campaigns to engage customers before and after the job, and take your business to the next level. Every subscription to ServiceMonster comes with world-class phone support and training, based in the United States. Users who pay annually receive a discount.
Q. Who are the typical users of ServiceMonster?
ServiceMonster has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does ServiceMonster support?
ServiceMonster supports the following languages:
English
Q. Does ServiceMonster support mobile devices?
ServiceMonster supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceMonster integrate with?
ServiceMonster integrates with the following applications:
Authorize.Net, Broadly, CHIIRP, FittleBug, Google Calendar, NiceJob, QuickBooks, ResponsiBid, SendJim, Stripe, Twilio, Zapier
Q. What level of support does ServiceMonster offer?
ServiceMonster offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for ServiceMonster.
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