ServiceMonster

The software is easy to use and the customer support is the best. When you call they address your concerns quickly.

On occasion when inputting things the software moves slow. This doesn't happen often enough to be a major concern.

The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze.

There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet.

Easy to use
Good feature set
High value for the money

Can be glitchy at times
Low return rate (not as well recognized as competitors)

The ease of scheduling and the ability to group jobs in the same area reducing the cost of traveling.

Gets slow between April thru September. Would love for the daily report to have the est and actual hours tallied for the day.

We loved everything about the software and the ease and accuracy of using it.

ServiceMonster was originally designed for carpet cleaner who have 1-3 trucks. As a larger cleaning company we ran 20+ routes per day. Service Monster did not have the ability for us to manage many accounts at once.