About ServiceMonster

ServiceMonster is the leading business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution.

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, New Zealand, United States

Supported Languages

English

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

ServiceMonster Software - Schedule appointments, estimates, reworks, and more with a powerful scheduling view.
ServiceMonster Software - Create estimates, invoices, and work orders in ServiceMonster. Send estimates or invoices directly to clients and accept payments online.
ServiceMonster Software - Take your business anywhere with ServiceMonster Mobile. Technicians can use the app to see their schedule, track hours, and complete detailed job reports for you to review.
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ServiceMonster video
ServiceMonster Software - Schedule appointments, estimates, reworks, and more with a powerful scheduling view.
ServiceMonster Software - Create estimates, invoices, and work orders in ServiceMonster. Send estimates or invoices directly to clients and accept payments online.
ServiceMonster Software - Take your business anywhere with ServiceMonster Mobile. Technicians can use the app to see their schedule, track hours, and complete detailed job reports for you to review.

Features

Total features of ServiceMonster: 86

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • CRM Software
  • Calendar Management
  • Client Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature Software
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management Software
  • Email Marketing Software
  • Email Reminders
  • Employee Management
  • Employee Scheduling Software
  • Estimating
  • Fleet Management Software
  • For Field Service
  • For Janitorial Services
  • For Pest Control Companies
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Marketing Automation Software
  • Mobile Access
  • Mobile Alerts
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing Software
  • Payment Reminders
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Scheduling Software
  • Search/Filter
  • Service History
  • Status Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking Software
  • Timesheet Management
  • Website Integration
  • Work Order Creation
  • Work Order Management
  • Workflow Management Software

Alternatives

ServiceWorks

3.8
#1 Alternative to ServiceMonster
ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch,...

Less Paper

4.9
#2 Alternative to ServiceMonster
Less Paper is a cloud-based field service management and work order management system which enables field service...

Jobber

4.5
#3 Alternative to ServiceMonster
Jobber’s powerful software is perfect for home services businesses. Keep jobs on track and provide a seamless customer...

LawnPro

4.7
#4 Alternative to ServiceMonster
LawnPro is a cloud-based lawn care software that helps businesses manage administrative operations and communicate with...

Reviews

Overall rating

4.6 /5
(14)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support Software
4.6/5

Already have ServiceMonster?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 14
Vincent
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Very happy with Service Monster

Reviewed on 2/21/2023

Pros

The software is easy to use and the customer support is the best. When you call they address your concerns quickly.

Cons

On occasion when inputting things the software moves slow. This doesn't happen often enough to be a major concern.

Frank
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great customer service, good system, has some quirks.

Reviewed on 3/8/2023

I like them, they try hard and overall have a good product besides some irritating guirks. I have...

I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus!

Pros

The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze.

Cons

There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet.

Patricia
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good Tool for Polling Customers

Reviewed on 6/7/2019

Pros

Easy to use
Good feature set
High value for the money

Cons

Can be glitchy at times
Low return rate (not as well recognized as competitors)

Daniel
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Decision Ever Made

Reviewed on 2/14/2021

Love SM. Awesome tool. Saved us a boatload of money by making us more efficient.

Love SM. Awesome tool. Saved us a boatload of money by making us more efficient.

Pros

The ease of scheduling and the ability to group jobs in the same area reducing the cost of traveling.

Cons

Gets slow between April thru September. Would love for the daily report to have the est and actual hours tallied for the day.

Kim
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

We loved out time with Service Monster!

Reviewed on 12/3/2020

We had such a good experience with Service Monster!

We had such a good experience with Service Monster!

Pros

We loved everything about the software and the ease and accuracy of using it.

Cons

ServiceMonster was originally designed for carpet cleaner who have 1-3 trucks. As a larger cleaning company we ran 20+ routes per day. Service Monster did not have the ability for us to manage many accounts at once.

Showing 5 reviews of 14 Read all reviews

ServiceMonster FAQs

Below are some frequently asked questions for ServiceMonster.

ServiceMonster offers the following pricing plans:

ServiceMonster is available at three price points. Our Basic tier is designed for owner-operators and offers the core ServiceMonster features to organize your clients and manage jobs. Upgrade to Grow and you get access to advanced reporting functionality, marketing features, and the ability to track leads. ServiceMonster Premier is our most powerful option, with the most features to manage and grow your business. Track new opportunities, create advanced email campaigns to engage customers before and after the job, and take your business to the next level. Every subscription to ServiceMonster comes with world-class phone support and training, based in the United States. Users who pay annually receive a discount.

ServiceMonster has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

ServiceMonster supports the following languages:

English

ServiceMonster supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ServiceMonster integrates with the following applications:

Authorize.Net, Broadly, CHIIRP, FittleBug, Google Calendar, NiceJob, QuickBooks, ResponsiBid, SendJim, Stripe, Twilio, Zapier

ServiceMonster offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for ServiceMonster.