--- description: Detailed reviews on Zendesk WFM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Zendesk WFM with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk WFM Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Workforce Management Software](/directory/267/workforce-management/software) > [Zendesk WFM](/software/2051179/tymeshift) # Zendesk WFM Canonical: https://www.getapp.ca/software/2051179/tymeshift Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2051179/tymeshift?page=2) > Zendesk's workforce management tool designed to help users better manage their contact center operations. > > Verdict: Rated **4.9/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zendesk WFM \- Automatically schedules breaks, channel-specific assignments and more. - Tracks time spent in all Zendesk channels as well as work done outside of Zendesk. - Real-time monitoring shows users what's happening across their entire team \& every channel in real time. - Provides insight into how much each user's time is spent on core support tasks. - Builds custom scorecards based on chosen metrics to help motivate users. - Provides notifications for email, chrome, or slack when a user doesn't show up or is stuck on a ticket. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 18 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: tymeshift.com/pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Brazil, Canada, Denmark, Finland, France, Germany, Iceland, India, Ireland, Israel, Malta, Mexico, Netherlands, Norway, Philippines, Portugal, Singapore, South Africa and 3 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Approval Process Control - Attendance Management - Attendance Tracking Software - Automated Scheduling - Budgeting/Forecasting - Clock In/Out - Customizable Reports - Data Import/Export - Drag & Drop - Employee Management - Employee Scheduling Software - Forecasting - Labor Forecasting - Multi-Location - Performance Metrics - Real-Time Data ## Support Options - Email/Help Desk - Knowledge Base Software - 24/7 (Live rep) ## Category - [Workforce Management Software](https://www.getapp.ca/directory/267/workforce-management/software) ## Related Categories - [Workforce Management Software](https://www.getapp.ca/directory/267/workforce-management/software) - [Employee Scheduling Software](https://www.getapp.ca/directory/583/employee-scheduling/software) ## Alternatives 1. [Connecteam](https://www.getapp.ca/software/105401/connecteam) — 4.6/5 (5203 reviews) 2. [Clockify](https://www.getapp.ca/software/111353/clockify) — 4.8/5 (9242 reviews) 3. [Paylocity](https://www.getapp.ca/software/102695/webpay) — 4.3/5 (1839 reviews) 4. [Flex Plus](https://www.getapp.ca/software/2078719/flex-plus) — 4.8/5 (45 reviews) 5. [Jibble](https://www.getapp.ca/software/107609/jibble) — 4.8/5 (1707 reviews) ## Reviews ### "Great tool for IT, HR, and EHR." — 5.0/5 > **AJ** | *January 22, 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Zendesk has a very simplistic approach. The layout, the functionality, the consistency; all makes for a well rounded product. Ticketing, Contact management, form generation, and reporting are the biggest components for us. Each function seamlessly. > > **Cons**: Occasionally, my staff has a tough time searching for things. This is partly due to the limitations in establishing contacts with the information we track. Other tiers offer better form collection information that would eliminate the issue. Zendesk also works with other form tools to get this job done. > > Overall, our experience is fantastic. When an issue has come up, either the knowledgebase or support are quick and easy to deal with\! ----- ### "Best Value and Support in the Work Force Management Game" — 5.0/5 > **Luis** | *October 15, 2021* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: Analytics, ease of set up, customer support and user friendly system for the agents. > > **Cons**: I love the system, but there are a few suggestions I have made regarding the reporting metrics and Tymeshift is always willing to listen to my suggestions and funnel up to the development team. That is rare in my experience with vendors. > > Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them over other options in the work force space. The initial setup and onboarding was smooth and our account representative \[SENSITIVE CONTENT\] has been with us every step of the way. Even though I probably bug more then I would like, they never make me feel like I'm not being heard or supported. This is honestly what I appreciate the most. Systems can be improved and modified, but that level of care you can't teach. It has to come naturally. Can't end this review without also giving shout outs to the technical support team who responds within minutes of my ticket request. Tymeshift is full of MVP's, too many to name, but you know who you are. ----- ### "Reliable Workforce Management with Strong Scheduling Features" — 5.0/5 > **ALISSA** | *April 7, 2026* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: Its intuitive scheduling tools and seamless integration with Zendesk Support. The platform makes it easy to forecast staffing needs, manage shifts, and track employee performance in real time. I especially like the employee tracking and scheduling features, which help keep operations organized and efficient. The interface is user-friendly, and once set up, it streamlines workforce planning significantly > > **Cons**: One downside is that customer support can sometimes be slow to respond or not as detailed as needed for more complex issues. There are also occasional bugs or glitches, especially when updating schedules or syncing data. Additionally, the pricing can feel a bit high for smaller teams, and some advanced features have a learning curve. > > Overall, my experience has been positive. It provides strong workforce management capabilities, especially in scheduling, forecasting, and employee tracking. While there are minor issues with support responsiveness and occasional bugs, the platform delivers solid value and helps improve operational efficiency. It’s a great tool for teams already using Zendesk, as the integration adds even more convenience. ----- ### "Helpful for onboarding as a remote employee" — 4.0/5 > **Verified Reviewer** | *December 23, 2024* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: It makes it helpful to communicate with my HR staff and IT staff. > > **Cons**: It wasn't always super intuitive but it was helpful overall. > > Its made things easier for onboarding in my remote job. ----- ### "WFM made easy" — 5.0/5 > **Rafael** | *November 30, 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Forecasting and automatic scheduling make the most interesting features out of Tymeshift, simplifying the process for us. > > **Cons**: The lack of integration capabilities via API, both in ingesting and extracting data together with our HR system. > > It's been a great experience. The setup took some time and roll-out only happened after a couple of months in, though we've received a lot of support from Tymeshift's team and the available documentation complemented any other question we've had. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2051179/tymeshift?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2051179/tymeshift) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data