About Streem

Streem is a cloud-based customer experience software that helps businesses leverage augmented reality (AR) to provide remote support and streamline administrative processes, such as quoting, service tasks, and more. With StreemCore, supervisors can conduct live video calls with customers and quickly resolve their queries.

Streem provides a mobile application, which allows technician to utilize built-in 3D spatial tools to record, annotate, and share real-time videos of customers’ spaces with team members. Managers can use StreemShot to record model or serial numbers of items and create summarized call logs for work orders or service tickets.

Streem enables businesses to integrate the platform with various third-party applications, such as Salesforce, Amazon Web Service, Genesys, Five9, and more.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Streem

Increased first contact resolution.
Reduced costs.
Increased CSAT scores.
Fewer truck rolls.
Decreased customer wait times.
Improved customer experience.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Streem Software - Streem allows agents to see what their customer sees while empowering them with tools to guide, capture and record for efficiency and accuracy, all resulting in a premium customer experience.
View 2 more
Streem video
Streem video
Streem Software - Streem allows agents to see what their customer sees while empowering them with tools to guide, capture and record for efficiency and accuracy, all resulting in a premium customer experience.

Features

Total features of Streem: 12

  • Collaboration Tools
  • Customer Experience Management
  • Customer Management
  • Dispatch Management
  • Job Tracking
  • Mobile Access
  • Quotes/Estimates
  • Reporting & Statistics
  • SMS Messaging
  • Video Call Recording
  • Video Support
  • Work History

Alternatives

TeamViewer

4.6
#1 Alternative to Streem
TeamViewer is a remote support, remote access & online meetings management software which supports remote computer...

Salesforce Service Cloud

4.4
#2 Alternative to Streem
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your...

simPRO

4.2
#3 Alternative to Streem
simPRO is a powerful field service management software solution that helps trade contractors streamline operations to...

Housecall Pro

4.7
#4 Alternative to Streem
Learn how we can help grow your business today: Call 833-903-2949. Housecall Pro is a full-suite tool that enables...

Reviews

Overall rating

3.7 /5
(3)
Value for Money
5/5
Features
4.3/5
Ease of Use
4/5
Customer Support Software
5/5

Already have Streem?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 3
Shôn H. Shôn H.
Overall rating
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

My time with Streem

Reviewed on 2021-06-16

Nothing but positive, the level of support working with the team at Streem has been unbelievable,...

Nothing but positive, the level of support working with the team at Streem has been unbelievable, always on hand to help, and happy to listen help us understand how we can further use Streems functionality

Pros

Ease of use. Having had to deploy Streem out to over 800 people in our organisation, from the highly technical to technophobes, it has been a pleasure to introduce software that simply works, easy to pick up, intuitive and very fast to deploy.

Cons

Really hard to find negatives, getting senior management to understand the value of the software and the customer engagement it delivers.

Alternatives Considered

TeamViewer

Reasons for Choosing Streem

Data protection for your customers, complying with GDPR, and finding an all in one solution for your virtual needs

Switched From

Microsoft Teams and WhatsApp

Reasons for Switching to Streem

Overall better package and a road map that is inline with our expectations for deployment of technology that is also ahead of our competition
Troy A. Troy A.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great tool during pandemic

Reviewed on 2021-10-16

Absolutely, one of the best things I've ever done for the business! As a business owner, I am not...

Absolutely, one of the best things I've ever done for the business! As a business owner, I am not that interested in running around in a truck and quoting jobs all day but it's very easy for me to schedule four or five virtual calls from 5 to 7 and get those knocked out and send a quote to my customers and then all they have to do is hit approve and we just made money without having to go to the customer's house directly, I didn't pay anyone, no gas or wear and tear on the truck, and we are not out there getting or spreading disease.

Pros

I especially like keeping a video on file of our interactions with customers so that I can share this with my employees prior to them going out on the job.

Cons

It doesn't always work 100% of the time for every customer. Some customers are a little apprehensive about clicking on the items that they have to click in order to make the program work from there end.

Cristal L. Cristal L.
Overall rating
  • Industry: Consumer Services
  • Company size: 501-1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Great concept, execution and support need work

Reviewed on 2019-05-11

Pros

I liked that you were able to keep history of the contact and video sessions, and also that you could take pictures by getting a screenshot

Cons

It feels like one of those software program that isn't at it's prime yet, it's very finicky, would love to see how it works in the future once it's developed more.

Response from Streem

Thank you for your feedback, we're excited for you to come back and try our software again as we have made significant improvements. Both our Expert and Customer experiences have been refreshed and we have added an iOS and Android app with advanced AR features, including our OnSIte experience. See it in action https://www.streem.com/get-a-demo

Streem FAQs

Below are some frequently asked questions for Streem.

Streem offers the following pricing plans:

  • Free Trial: Available

Streem has the following typical customers:

501-1,000, 1,001+

Streem supports the following languages:

English

Streem supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Streem integrates with the following applications:

Microsoft Dynamics AX, Salesforce Platform

Streem offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Streem.